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Requirements

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• Mac OS X 10.11 and higher
• Microsoft Windows 7 10 and higher

Web Browser:

• Google Chrome
• Safari
• Mozilla Firefox

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• Internet connection is required to start CDR-View and to sync the last events; once the sync is performed (you can select the period for the sync), you can work offline

WMS configuration:

• Backend must be configured in Settings -> PBX -> Call and Chat history
• For call cost information, pricelists must be uploaded in Trunks -> Pricelists and associated to trunks used for outgoing calls nocalls

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The first time you launch CDR-View, you are invited to download the Integration Service.

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Once the download is finished, install the application.

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• Collaboration top menu -> Other -> CDR-View
• Collaboration History -> CDR-View button

Create reports

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1 – Predefined filters: a selection of ready filters allowing you to create a report

2 – Filter section: manually adjust the filters to match your search criteria

3 – Grouping by / Metrics: after have applied filters, you can choose how to group the results, then select the Metrics parameter for analysis (Count of events; Cost of events; Talk time of events)

4 – Full screen mode: activate / deactivate

5 – View report in the form of data grid / charts (5 types)

6 – Save your report: you must specify the name of your report, add description; it’s possible to share your report with other users)

7 – Export your report: datagrid can be exported into .xls / .csv; charts are exported exported in .png format (the max number of records is up to 500 000)

Predefined filters

• Call list (Today / This week / This month): a quick overview of call activity
• By time (Today / This week / This month / This year)
• By group (Today / This week / This month)
• By trunk (Today / This week / This month)
• External calls (Failed outgoing / Missed / Sent faxes / Received faxes / Voicemail)
• Outgoing calls by (Country / Call class)
• Incoming calls by (Country / Call class)
• Cost by (User / Group / Trunk / Call Class / Destination)
• Trunk usage by group (Today / This week / This month)

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• Direction (Internal to External / External to Internal / Internal to Internal): it is possible to search by number / group / contact / pattern
• Services (Call / Fax / Voicemail)
• Cost (specify the cost range)
• Tag (select tags); note: tags can be added in WMS Settings Settings -> PBX -> CDR Call and chat history)
• Talk time (specify the talk time period)
• Period (specify the time range)
• Trunks (select the trunks)
• PBXs (select PBX in WMS Network); note: filter is available if you have more than 1 PBX

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Search by number / group / contact name: type the data into the input field as illustrated on the screenshot below and click on “+”; otherwise tick off the check box.

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Search by pattern: use the % symbol (supported formats: %X, X%, %X%, example: 55% matches any number starting with 55; %55 matches any number finishing with 55;  %55% matches any number containing 55).

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• Pie Chart: displays the percentage (“Grouping” parameter vs selected “Metrics”)

Settings / Sync 

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• Update: sync the last events

• Settings: select the sync Period (once applied, sync is performed) / set up the SLA / set up the number of ring time in seconds to consider call as missed call

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• / select how many decimal places have to be displayed in Cost 

  
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