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Feature codes are useful for IP phone users and web users as they provide such features as call recording, call intrusion, switch active device during a call and many others. They are also helpful for analog phone users as they allow performing call transfers, set up user status, call forwarding etc. Feature codes can be changed, on this page you can find the default settings with examples. Pre answer services allow users to interact with the system in case the dialed extension cannot answer a call right away. WMS Version: 5.0X / 46.0X Updated: April 2019January 2023 Permalink: https://wildix.atlassian.net/wiki/x/wRnOAQ |
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- Press *1 during a call to start call recording; press it again to stop the call recording
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WMS version 4.0X: users are no longer allowed stopping/ starting a personal call recording if a system recording (started in Dialplan) is running
Pause recording
Default code: *2
Description: Code to pause/ unpause call recording during a call
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With Dialplan variable USER_CAN_PAUSE_RECORDING it is possible to restrict users from using Feature Code "Pause recording" *2. By default, users are allowed pausing/ resuming personal recording. To add a restriction, use variable:
Documentation: https://confluence.wildix.com/x/nQmIAQ.Custom Global Dialplan Variables List. |
Continuity
Default code: *5
Description: Code to switch a call to another device
Usage: Press *5 during a call: other devices registered to your account start ringing allowing you to pick up the call from another device
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Note: it is also possible to dial *5 on one of the devices registered to your account to continue the conversation from that device, see Continuity service code in Services 30284212 section of this Guide. |
Services
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Default code: 82
Description: Dial by name feature allows you to enter a part of a Colleague's name or surname for the search.
This feature is also available via Dialplan application “Dial by name”. Users can record their names via Service code Voicemail 30284212 81 (call 81, press 0 for mailbox options, then press 3 to record your name)
Usage:
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Note: if a general prefix is set on the Feature Codes page, make sure you put it before the “Call group” feature code 79 to pick up the call. E.g. if the general prefix is * you can pick up the call with *88**79*10 or *88**7910, where “10” is the call group ID. |
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Note: "Call group" Feature Code on old systems is 59. |
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Call groups and Pickup groups feature added in WMS version 4.01.44093.23 allows the system administrator to configure custom groups in which a user can be present as call agent (Call groups) or in which a user can pick up calls (Pickup groups). More about this feature: Call and Pickup Groups.
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Do not mix up Call groups specified in WMS → Users → Edit preferences → Settings → WMS -> Users -> Edit preferences -> Settings -> Call groups with Call groups (queues) configured in WMS → Dialplan → WMS -> Dialplan -> Call groups. Here is the scenario allowing a user to pick up a ringing call of a Call group (queue) configured in Dialplan → Dialplan -> Call groups: |
- Enter the string 88*79*<call_group_ID> or 8879<call_group_ID>, then send a call
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Pick up a ringing call of a call group:
Call group management
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Refer to Identities Feature for detailed information.
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Note: The Identities feature is supported on old generation Wildix Phones (pre 2024) only. The new Wildix Phones 5 (2024) are not supported. |
Pre answer services
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Note: Appliance of pre answer services can be allowed/ forbidden via ACLs "Can (cannot) use pre answer services" and "Can (cannot) use pre answer services & messages". Detailed information about ACL rules: ACL rules Admin Guide. |
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