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Feature codes are useful for IP phone users and web users as they provide such features as call recording, call intrusion, switch active device during a call and many others. They are also helpful for analog phone users as they allow performing call transfers, set up user status, call forwarding etc. Feature codes can be changed, on this page you can find the default settings with examples. Pre answer services allow users to interact with the system in case the dialed extension cannot answer a call right away. WMS Version: 5.0X / 46.0X Updated: April 2019January 2023 Permalink: https://wildix.atlassian.net/wiki/x/wRnOAQ |
Table of Contents
Go to WMS -> Dialplan -> Feature Codes to access all the feature codes described in the Guide.
Table of Contents
Preferences
Prefix
You can enter the prefix which is automatically prepended to all feature and service codes, e.g. "*".
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- Press *1 during a call to start call recording; press it again to stop the call recording
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- recording
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Pause recording
Default code: *2
Description: Code to pause/ unpause call recording during a call
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With Dialplan variable USER_CAN_PAUSE_RECORDING it is possible to restrict users from using Feature Code "Pause recording" *2. By default, users are allowed pausing/ resuming personal recording. To add a restriction, use variable:
Documentation: https://confluence.wildix.com/x/nQmIAQCustom Global Dialplan Variables List. |
Continuity
Default code: *5
Description: Code to switch a call to another device
Usage: Press *5 during a call: other devices registered to your account start ringing allowing you to pick up the call from another device
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Call groups and Pickup groups feature added in WMS version 4.01.44093.23 allows the system administrator to configure custom groups in which a user can be present as call agent (Call groups) or in which a user can pick up calls (Pickup groups). More about this feature: Call and Pickup Groups.
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Do not mix up Call groups specified in WMS → Users → Edit preferences → Settings → WMS -> Users -> Edit preferences -> Settings -> Call groups with Call groups (queues) configured in WMS → Dialplan → WMS -> Dialplan -> Call groups. Here is the scenario allowing a user to pick up a ringing call of a Call group (queue) configured in Dialplan → Dialplan -> Call groups: |
- Enter the string 88*79*<call_group_ID> or 8879<call_group_ID>, then send a call
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How to enable external users to participate in the audio conference (not WebRTC-based): Dialplan applications User Guide (see Dialplan application Play sound and wait for digits). How to create conference rooms via Dialplan: Dialplan applications User Guide (see Dialplan application Conference). |
Echo
Default code: 76
Description: Code to generate a call with the echo on the audio
Usage: Call 76 to make an audio test.
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Refer to Identities Feature for detailed information.
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Note: The Identities feature is supported on old generation Wildix Phones (pre 2024) only. The new Wildix Phones 5 (2024) are not supported. |
Pre answer services
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Note: Appliance of pre answer services can be allowed/ forbidden via ACLs "Can (cannot) use pre answer services" and "Can (cannot) use pre answer services & messages". Detailed information about ACL rules: ACL rules Admin Guide. |
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When a user is unavailable, the following pre answer service is available:
- Voicemail
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