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• Collaboration - support starts from WMS v 5.02.20201116.5
• WP480G, WP490G, WorkForce,  WelcomeConsole WelcomeConsole - support starts from WMS 5WMS v 5.02.20201015.2
• Android Mobile App - support starts from App v 5.05.07
• iOS Mobile App - support starts from App v. 8.12.55940
• At least UC-Basic License is required for a dedicated user who serves as a Call Group notifications manager

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1. Go to WMS -> Users and add a new user. Make sure you assign at least Basic license:
   

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2. Go to WMS Dialplan -> Call Groups -> edit the strategy for a specific Call group and set the created user as a Missed calls manager:
   

   
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3. Subscribe for the Missed calls manager via a BLF key Voicemail. Make sure to add ACL permission "Can - See voicemail - group" in WMS -> Users -> Groups
   
   BLF keys can be set by users in Collaboration Settings -> Fn keys or by PBX administrator via WMS:
   
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Usage in Collaboration 

• A missed events counter indicates there is a missed call or a voicemail:

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• To view notifications, go to Fn keys tab -> mouse over the BLF and click on Options button (three dots) to open a list of missed calls and voicemails:

  
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• To mark a missed call as seen, tick it off and click Mark as read icon (eye icon); to play a voicemail, click Download icon. For other available interactions, follow Collaboration User Guide
• A missed event becomes marked also for all users subscribed for the Missed calls manager
  

Usage on WP phones

• Once there is a missed call or a voicemail, the BLF starts blinking 
• To view notifications, press BLF Voicemail
• To mark a missed call as seen, press Info -> Read; to play a voicemail, press Play. For other available interactions, follow Wildix VoIP Phones User Guide 
• After it is marked, the BLF stops blinking also on other phones subscribed for the Missed calls Manager
  
  

Usage

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on Android Mobile App

Missed notifications are displayed under Call groups tab in History.

• Once there is a missed call or a voicemail:To view notifications, go to Fn keys tab -> mouse over the BLF and click on Options button (three dots) to open a list of missed calls and voicemails:, Call groups tab starts blinking 
• To mark a missed call as seen, tick it off and click Mark as read icon (eye icon); to play a voicemail, click Download icon. For other available interactions, follow Collaboration User GuideA missed event becomes marked also for all users :
  • select one or multiple records and tap the Eye icon
  • tap on a record and select Mark as read
• After it is marked, the tab stops blinking also on other devices subscribed for the Missed calls managerManager
  

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Send missed calls notifications to Call Group manager's email (WMS 5.03)

Instead of displaying missed calls notifications and voicemail voicemails on FN keys tab -> Call Group manager VoicemailBLF keys in Collaboration and WP phones, you can also configure them to be sent to a Call Group manager's email.   For this, follow the steps below:  

1. Make sure you’ve indicated Call Group notifications manager email. Go to WMS -> Users, find the Call Group notifications manager, and click Edit

2. Fill out the Email field and click Ok:

   
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3. Go to WMS -> Dialplans and modify the Dialplan procedure used for the Call Group by adding . Add Set application with variable CG_MANAGER_MAIL_NOTIFY=yes before the Call group application:
   

   
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4. Click Save.