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This Guide leads you through installation and provisioning of W-AIR Small Business solution.

Support starts from 5.02.20201228.4 / 4.04.45355.09.

Useful links:

...

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Info

This Guide leads you through installation and provisioning of W-AIR Small Business solution.

Support starts from 5.02.20201228.4.

Useful links:

Created: January 2021

Updated: February 2023

Permalink: https://wildix.atlassian.net/wiki/x/2BrOAQ

Table of Contents

Description

System architecture

W-AIR is a Wildix cordless solution. The system supports auto-provisioning enabling instant connection to the Wildix PBX. Due to high scalability, new components are quickly and easily integrated to guarantee the better performance.

Wildix W-AIR system uses the wireless technology CAT-iq (Cordless Advanced Technology – Internet quality).

The architecture consists of three components:

1. Base station - an essential component of a DECT system. Wildix W-AIR base stations:

Multicell base stations: W-AIR Base Sync Plus, W-AIR Sync Plus Base Outdoor. Documentation: W-AIR Network Admin Guide - Sync over LAN
Single Cell base station: W-AIR Base Small Business

...

Created: January 2021

Updated: February 2022

Permalink: https://confluence.wildix.com/x/G4fPB

Table of Contents

Description

System architecture

W-AIR is a Wildix cordless solution. The system supports auto-provisioning enabling instant connection to the Wildix PBX. Due to high scalability, new components are quickly and easily integrated to guarantee the better performance.

Wildix W-AIR system uses the wireless technology CAT-iq (Cordless Advanced Technology – Internet quality).

The architecture consists of three components:

1. Base station - an essential component of a DECT system. Wildix W-AIR base stations:

Multicell base stations: W-AIR Base Sync Plus, W-AIR Sync Plus Base Outdoor. Documentation: W-AIR Network Admin Guide - Sync over LAN
Single Cell base station: W-AIR Base Small Business

2. Repeater - extends the signal coverage of the base station.

3. Cordless endpoints:

Wildix W-AIR handsets: W-AIR Basic, W-AIR LifeSaver, W-AIR Med, W-AIR Office and W-AIR Headset. Follow the online Guides to get detailed information: W-AIR DECT Handsets Guide, W-AIR Headset Guide.

W-AIR Small Business solution

Supports of PoE IEEE 802.3af Class 2
Up to 20 users per system
Up to 10 concurrent calls*
- Up to 10 channels using G.711 codec
- Up to 4 channels using G.729 codec
Up to 6 repeaters per base
No multicell
Base station indoor range: 50 m; outdoor range: 300m

Note
*Enabling PTT feature (Push-to-talk) on W-AIR handsets reduces the number of available channels to 6.

Base station and repeaters connection and overview

Packing lists

W-AIR Small Business Base

Base station unit x 1
Cat. 5 Ethernet cable x 1

W-AIR Repeater:

Power adapter x 1
Repeater unit x 1

Base staton connection and reset

Reset a base station: press the Reset button for more than 2 seconds.

LEDs of the Base Station

...

LED INDICATION

...

STATE

...

UNLIT

...

No power in unit

...

UNLIT/SOLID RED

...

Error condition

...

BLINKING BLUE

...

Initialization

...

SOLID RED

...

Factory reset warning or long press in BS reset button

...

BLINKING RED

...

Factory setting in progress

...

SOLID BLUE

...

Ethernet connection available (Normal operation)

...

BLINKING RED

...

Ethernet connect not available OR handset de/registration failed

...

SOLID RED

...

Critical error

...

ORANGE

...

Press reset button of base station

...

BLINKING ORANGE

...

No IP address received

Mounting instructions

First determine the best location that will provide an optimal coverage taking account the construction of the building, architecture, and choice of building materials.

Next, mount the Base Station on a wall to cover range between 50 –300 meters (i.e. 164 to 984 feet), depending whether it’s an indoor or outdoor installation.

It is recommended to mount base station at an angle other than vertical on both concrete/ wood/ plaster pillars and walls for optimal radio coverage. Avoid mounting the base unit’s upside down as it significantly reduces radio coverage.

Mount the base unit as high as possible to clear all nearby objects (e.g. office cubicles and cabinets, etc.).

Use screws M3.5 x 31mm. The distance between them is 70mm (please see the images below). Make sure that when you fix the base stations with screws, the screws do not touch the PCB on the unit. Avoid all contacts with any high voltage lines. The height of wall mount is suggested to be less than or equal to 2 meters.

Find Base station IP

...

2. Repeater - extends the signal coverage of the base station.

3. Cordless endpoints:

Wildix W-AIR handsets: W-AIR Basic2, W-AIR LifeSaver, W-AIR Med, W-AIR Office and W-AIR Headset. Follow the online Guides to get detailed information: W-AIR DECT Handsets Guide, W-AIR Headset Guide.

W-AIR Small Business solution

Supports of PoE IEEE 802.3af Class 2
Up to 20 users per system
Up to 10 concurrent calls*
- Up to 10 channels using G.711 codec
- Up to 4 channels using G.729 codec
Up to 6 repeaters per base
No multicell
Base station indoor range: 50 m; outdoor range: 300m

Image Added

Note
*Enabling PTT feature (Push-to-talk) on W-AIR handsets reduces the number of available channels to 6.

Base station and repeaters connection and overview

Packing lists

W-AIR Small Business Base

Base station unit x 1
Cat. 5 Ethernet cable x 1

Power supply adapter is not included (item can be ordered separately, code: PS-5V2A)

W-AIR Repeater:

Power adapter x 1
Repeater unit x 1

Base station connection and reset

Image Added

Reset a base station: press the Reset button for more than 2 seconds.

LEDs of the Base Station

LED INDICATION	STATE
UNLIT	No power in unit
UNLIT/SOLID RED	Error condition
BLINKING BLUE	Initialization
SOLID RED	Factory reset warning or long press in BS reset button
BLINKING RED	Factory setting in progress
SOLID BLUE	Ethernet connection available (Normal operation)
BLINKING RED	Ethernet connect not available OR handset de/registration failed
SOLID RED	Critical error
ORANGE	Press reset button of base station
BLINKING ORANGE	No IP address received

Mounting instructions

First determine the best location that will provide an optimal coverage taking account the construction of the building, architecture, and choice of building materials.

Next, mount the Base Station on a wall to cover range between 50 –300 meters (i.e. 164 to 984 feet), depending whether it’s an indoor or outdoor installation.

It is recommended to mount base station at an angle other than vertical on both concrete/ wood/ plaster pillars and walls for optimal radio coverage. Avoid mounting the base unit’s upside down as it significantly reduces radio coverage.

Mount the base unit as high as possible to clear all nearby objects (e.g. office cubicles and cabinets, etc.).

Use screws M3.5 x 31mm. The distance between them is 70mm (please see the images below). Make sure that when you fix the base stations with screws, the screws do not touch the PCB on the unit. Avoid all contacts with any high voltage lines. The height of wall mount is suggested to be less than or equal to 2 meters.

Image Added

Find Base station IP

On the handset press Menu key followed by the keys: *47* to get the handset into find bases menu. Depending on the amount of powered on bases with active radios and the distance to the base it can take up to minutes to find a base.

...

Repeater connection and reset

Image Added
Reset a repeater: press and hold the Reset button on the back side for more than 2 seconds (LED turns solid RED and then GREEN with a double pulsation).

...

Open W-AIR SB web interface -> Extensions menu and select the handset you want to remove (click on the IPEI value):

Image Added
The Handset menu opens; enter the value “FFFFFFFFFF” into the field “IPEI” and click Save:

Image Added
Register a new handset to the W-AIR base station: on the handset open the menu Connectivity -> Register; after the new handset is registered, it appears on the W-AIR SB web interface -> Extensions menu
Access the PBX via SSH and add PBX parameter “ResetHandset=yes” to the [wildixair] section of the /rw2/etc/provision.conf. Documentation: Provisioning Custom Settings
Perform logout procedure: dial 99 from the handset and follow the prompts
Remove PBX parameter “ResetHandset=yes” from the [wildixair] section of the /rw2/etc/provision.conf[wildixair]

Step 3. Assign a W-AIR Handset to User

You can assign W-AIR handset to a user via the handset itself or via WMS (starting from WMS 5.04.20220309.1).

Assigning via the handset

...

Example: PIN is 4Ag7$Zl@, you have to dial 4247*

Image Added

Follow W-AIR DECT Handset - User Guide to get more details.

Note
Admin password is also accepted.

...

Note
Note: The support starts from WMS 5.04.20220309.1.

Go to WMS -> Devices -> W-AIR devices
Image Added
Choose the handset and click Assign to user
Image Added
Enter user extension and click SaveImage Added

Note
Note: To figure out which handset received the assigned extension, you can dial this extension and see which handset rings.

...

Choose the handset -> click Assign to user
Select “unknown” in the Extension field
Image Added
Click Save

Step 4. Set up Repeaters

...

Find the IP of the base station that you want to repeat (on the WMS devices list)
Access the base station's web interface, enter a username “admin” and a password that you can find in the WMS Devices menu in the “Password” field of the given base station
Select Repeaters in the menu and click on Add Repeater
Select Manually from the drop-down menu if it is present, then choose the Station ID (DECT sync source) where you want to connect the Repeater and confirm by pressing the Save button
Reboot the Base station (go to Management menu and click Save and reboot). After the system reboots, go back to the base station’s interface
Select Repeaters in the menu
Select a Repeater(s) you want to add to the chain and click on Register Repeater(s)
Now you have 5 minutes to turn on the Repeater(s)
LED of the Repeater should turn solid green in several seconds, if it fails (solid RED) please repeat the steps after the reboot of the base station

Image Added

Note

Notes:

If you have any problems with registering Repeater(s), reset it by pressing the Reset button on the back side for more than 2 seconds (LED turns solid RED and then GREEN with a double pulsation). Start the registration procedure again by following the last three points above
Repeater should be placed on a distance not less than 10 meters from its Base station
For a good conversation and a correct handover between Bases and Repeaters the dBm value should be between -75 and 0.

...

Note

W-AIR Upgrade logic in WMS 5.03.

Starting from WMS version 5.03.20210709.3, W-AIR System is upgraded according to the following policies:

there is 4 hours timeout for W-AIR upgrade
if all base stations are upgraded earlier than the timeout is reached, handsets and headsets upgrade is started immediately
after 4 hours if some base stations are still not upgraded, devices will be upgraded in any way

...

When there is the new FW available, the notification "Firmware available" appears in WMS -> Device Devices.

To upgrade the FW, select one or multiple base stations, and click Configure/Sync. Wait for several minutes, during the FW upgrade, devices are rebooted. As soon as the upgrade procedure is finished, the new FW version appears in the Devices menu of the WMS, the base stations are no longer marked with the blue color.

...

The Man Down alarm is triggered if the handset remains in the position with an angle over 60 degrees with respect to the horizontal. The time for the handset to be still before the alarm is triggered can be set on base station web interface (read the next chapter 7.3. Set up emergency profiles)

No Movement Alarm

To trigger the No Movement alarm the handset needs to be in no movement. The timeout after which No Movement alarm is triggered is set on the base station web interface.

Set up emergency profiles

Go to the menu “Alarms”. In this menu eight different alarm profiles can be configured. The parameters that can be configured are:

Profile Alias: A user friendly name to help identify the different profiles when selecting which one to enable for individual handsets
Alarm Type: The type of event that triggers an alarm. The options are: Disabled, Man Down, No Movement, Running, Pull Cord, Emergency Button
Alarm Signal: Call. The alarm is made as an outgoing call to the emergency number preconfigured for the extension
Stop Alarm from Handset: Enable/Disable. The possibility to cancel an alarm from the handset
Trigger Delay: The timeout before the phone starts showing pre-alarm warning. If set to 0, the alarm is sent immediately (max. value is 255 sec.).

Note
For Man Down alarm, add the default delay of 6 seconds which is the time needed for the alarm detection (e.g. if set to “0”, alarm is triggered after 6 sec, if set to “30”, alarm is triggered after 36 sec.)

Stop Pre-Alarm from Handset: Enable/Disable the possibility to cancel the pre-alarm from the handset
Pre-Alarm Delay: The timeout during which the pre-alarm warning is displayed until the actual alarm is sent (max. value is 255 sec.)
Howling: Enable/Disable the howling of the handset when the alarm is triggered

After you have defined the Emergency profiles, click Save to apply.

Assign emergency profile to handsets

...

Click on the “IPEI” of the handset:

The following window is displayed, allowing you to set up emergency settings:

Modify the parameters:

...

“Alarm Number”: Enter the number to be called when the alarm is triggered from the handset

Note
You can enter an extension number that must be called or customize the service by modifying the Dialplan in the WMS and to add the “Alarm Number” as a Called number into a Dialplan procedure.

...

Tick off the Profiles that you wish to enable for this handset

...

Click Save on the bottom of the page

...

set on base station web interface (read the next chapter 7.3. Set up emergency profiles)

No Movement Alarm

To trigger the No Movement alarm the handset needs to be in no movement. The timeout after which No Movement alarm is triggered is set on the base station web interface.

Set up emergency profiles

Go to the menu “Alarms”. In this menu eight different alarm profiles can be configured. The parameters that can be configured are:

Profile Alias: A user friendly name to help identify the different profiles when selecting which one to enable for individual handsets
Alarm Type: The type of event that triggers an alarm. The options are: Disabled, Man Down, No Movement, Running, Pull Cord, Emergency Button
Alarm Signal: Call. The alarm is made as an outgoing call to the emergency number preconfigured for the extension
Stop Alarm from Handset: Enable/Disable. The possibility to cancel an alarm from the handset
Trigger Delay: The timeout before the phone starts showing pre-alarm warning. If set to 0, the alarm is sent immediately (max. value is 255 sec.).

Note
For Man Down alarm, add the default delay of 6 seconds which is the time needed for the alarm detection (e.g. if set to “0”, alarm is triggered after 6 sec, if set to “30”, alarm is triggered after 36 sec.)

Stop Pre-Alarm from Handset: Enable/Disable the possibility to cancel the pre-alarm from the handset
Pre-Alarm Delay: The timeout during which the pre-alarm warning is displayed until the actual alarm is sent (max. value is 255 sec.)
Howling: Enable/Disable the howling of the handset when the alarm is triggered

Image Added

After you have defined the Emergency profiles, click Save to apply.

Assign emergency profile to handsets

Go to the menu Extensions
Click on the “IPEI” of the handset:
Image Added
The following window is displayed, allowing you to set up emergency settings:

Image Added
Modify the parameters:
- “Alarm Line”: select the handset’s extension number
- “Alarm Number”: Enter the number to be called when the alarm is triggered from the handset
  Note
  You can enter an extension number that must be called or customize the service by modifying the Dialplan in the WMS and to add the “Alarm Number” as a Called number into a Dialplan procedure.
Tick off the Profiles that you wish to enable for this handset
Click Save on the bottom of the page
Go to Management menu and click Save and reboot to reboot the base station and apply the new parameters

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Versions Compared

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Key

Description

System architecture

Description

System architecture

W-AIR Small Business solution

Base station and repeaters connection and overview

Packing lists

Base staton connection and reset

LEDs of the Base Station

Mounting instructions

Find Base station IP

W-AIR Small Business solution

Base station and repeaters connection and overview

Packing lists

Base station connection and reset

LEDs of the Base Station

Mounting instructions

Find Base station IP

Repeater connection and reset

Step 3. Assign a W-AIR Handset to User

Assigning via the handset

Step 4. Set up Repeaters

No Movement Alarm

Set up emergency profiles

Assign emergency profile to handsets

No Movement Alarm

Set up emergency profiles

Assign emergency profile to handsets