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In this release, we’ve also enabled the feature of sending emails with conference summary and transcription to the PBX users participating in the conference, so that you can easily review the contents of the conference whenever you require:
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Note:
The email with summary and transcription is sent only if Transcription was enabled in the conference.
Documentation: x-bees Videoconference
View real-time transcription of the conference
Reference ticket: XBS-3300.
With this new functionality, you can view real-time transcription of the conference in a separate window and access the conference transcription in x-bees conversation afterwards, which allows to easily keep track of communication with customers.
To view transcription during the conference, click the Transcription button in the top right corner under the Info button:
A separate window opens where you can see the transcription of the conference in real time. In case you expand it, the real-time transcription gets displayed on the Info tab.
When the conference ends, you can find the link to the transcription in the conversation and can either open or download the transcription, which provides the possibility to review the conversation afterwards:
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Requirements:
x-bees Standard license or higher
Transcription feature enabled in the conference
To be able to access transcriptions, user should have ACL “Can See call recordings” in WMS. If the user has the permission but did not participate in the conference, to be able to access the transcription, the user should have ACL “Can See analytics” of the users who participated in the conference.
Limitations:
Currently, only English, Italian, and Spanish languages are supported. Support of French and German should be added later.
In some cases, in downloaded transcriptions there could be an email of external contact instead of a name.
It is not possible to view real-time transcription on mobile, however, mobile version allows to download the transcription.
Documentation will be available soon.
Manage settings for External meetings
Reference ticket: WMS-19051.
We’ve extended conference Settings with a new tab – External meetings, where you can choose if you want to have recordings and transcription started automatically in the conference with external members:
In the conference, click More actions (three dots)
Proceed to Settings -> External meetings
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Documentation: x-bees Videoconference
One more Noise suppression option
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Documentation: x-bees Videoconference
Analytics
Data retention policy
Reference ticket: WMS-18687.
We’ve applied data retention policy for Cloud Analytics (CDR-View 2.0 Liveboard) according to Storage licenses on a PBX, which has the following logic: by default, CDR-View 2.0 includes the data for 3 months. During this period, all relevant data is retained and available for analysis. If you require the data to be stored for a longer period of time, additional storage licenses need to be ordered.
See more details in documentation: Rotation Policy for Cloud Analytics
Agents report
Reference ticket: WMS-18497.
With the update, we’ve added a new tab to CDR-View2.0 Liveboard – Agents. On this report, you can view data grouped by users including the number of calls, talk time and ring time, which allows you to efficiently monitor agents performance:
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Documentation: CDR-View in x-bees