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To make any changes to config files, access them via SSH as root:

nano-tiny /etc/<sub-directory>/<config file name>

Call Groups

Check registration status of Call group members during call distribution

The feature is enabled by default and it prevents unavailable Call group members (means no registered devices or no push for mobile apps) from receiving calls from a queue. The logic is applied only for Call group calls!

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• Reload SIP by running the command: 

  Code Block
  callweaver -rx 'sip reload'

  
  

Allow overriding of Global Call groups settings 

The option allows overriding of Global Call groups settings (see the chapter below) and saving custom parameters after each system upgrade.

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Collaboration 

Disable file transfer in Collaboration chat messages 

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COLLABORATION_FILE_TRANSFER_ALLOW=false

Disable Chat and Post-It functionality in Collaboration 

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Change the default Departments tree separator

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departmentsastree departmentsastree

Starting from WMS 5.04.20220309.1, the Colleagues tab in Collaboration shows only the list of Departments and there is possibility to create a multilevel hierarchy of Departments and display them in a tree view. 

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By default, only people added to rosterare shown on the Colleagues tab. To display all users registered on the PBX, add the following line to the /rw2/etc/env.custom.ini file:

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Enable Noise suppression on the PBX level

Starting from WMS 6.04, Collaboration users can enable Noise suppression in Collaboration Settings -> Web Phone. To enable Noise suppression on the PBX level for all users, edit the following parameter in the /rw2/etc/env.custom.ini file:

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More about advanced settings on mobile: Appendix 3: Advanced Settings

Devices

Modify devices sync

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• Add the following parameters to the config file /rw2/etc/pbx/device_sync.conf 

  Code Block
  disable_sync_portal=1 disable_sync_manual=1

  Available values: 1 – sync is disabled; 0 – sync is enabled.

Modify g729 transcoding for web phone calls to trunks which do not support g711

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• Run the command: 

  Code Block
  callweaver -rx "sip reload"

  
  

Manage wideband codecs usage

Starting from WMS 5.04.20220309.1, there is custom provisioning parameter WideNarrowbandUse, which allows to manage wideband codecs usage. By default, the parameter is disabled and wideband codecs are forced for all devices. When the parameter is enabled (WideNarrowbandUse=yes), the previous behaviour remains: all devices use wideband codec priority or narrowband codec priority and remote codecs priority or local codecs.

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• Run the command: 

  Code Block
  callweaver -rx "sip reload"

  
  

Modify the behaviour of Colleague BLF keys if a colleague is a Call group member

The feature is disabled by default . There are two options for its configuration:

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Select a specific GSM gateway 

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selectgsmgateway selectgsmgateway

The option allows setting a specific GSM gateway for SMS sending for each separate user:

• Edit the config file /etc/wildix/smsd-route.conf by specifying user extension and MAC address of GSM gateway, for example:

  Code Block
  101,9c7533014b00 102,9c7533014b00 103,9c7533014b00 104,9c7533014b01

  
  

Modify geolocation sharing on geolocation sharing on PBX

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Security

Enable SSL connection to remote MySQL server

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Dialplan

Exit code 0 from voicemail 

Support for exit code 0 from voicemail allowing caller to speak with an operator was added.

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• Add the parameter operator=yes to the file voicemail.conf. It allows sender to hit 0 before/ after/ during leaving a voicemail to reach an operator

Use online streaming of mp3 http/ https sources as music on hold 

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x-caracal

Change time range limit for reports

Starting from WMS 5.04, depending on the PBX load, some limits of allowed days range apply when generating x-caracal reports. Learn more in x-caracal documentation.

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MAX_ALLOWED_DAY_RANGE=50

Modify Inactivity Timer

By default, after 10 minutes of inactivity, x-caracal page needs to be refreshed. Starting from WMS 6.03, it is possible to modify its inactivity timeout.

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The Maximum value is 600 (10 hours). In case you set the inactivity timeout to 0, it gets disabled. 

Integrations

Hotel PMS

WHoteld package supports some custom configuration parameters that can be changed by editing the file /etc/wildix/whoteld_manager_custom.conf.

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Integrate custom HTML code by using Google Tag Manager

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• Create a new config file template.conf including GTM ID in the file /rw2/etc/pbx/, for example, use the command: 

  Code Block
  echo 'gtm=GTM-12345678' > template.conf

  where 123445678 is Google Tag Manager ID.

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1. after the <HEAD> section:

   Code Block

   <!-- Google Tag Manager --> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-XXXX');</script> <!-- End Google Tag Manager -->

   
   

2. after the <BODY> section: 

   Code Block
   <!-- Google Tag Manager (noscript) --> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-XXXX" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <!-- End Google Tag Manager (noscript) -->

   
   

Feelingstream

Wildix supports integration with the Feelingstream platform for voice recognition and call recordings in stereo format. Feelingstream allows to conduct STT analysis of stereo recordings received from Wildix PBX.

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Fax Server

Adjust the resolution of outgoing faxes 

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• Edit the config file /rw2/etc/faxglobal.conf by specifying the desired horizontal and vertical resolution of the image in pixels per inch. For example:

  
  

  Code Block
  XResolution=204 YResolution=391

  Other widespread resolutions: 204x98, 204x391, 408x391.

Disable Error Correction Mode (ECM) 

ECM is enabled by default. To disable it, add the following line in /etc/callweaver/res_fax_custom.conf:

ecm=no

Set maximum/ minimum fax transmission speed

Maximum transmission speed

To change the maximum transmission speed, modify the following parameter in the /etc/callweaver/res_fax_custom.conf file:

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Possible values: 2400 | 4800 | 7200 | 9600 | 12000 | 14400

Minimum transmission speed

To change the minimum transmission speed, modify the following parameter in the /etc/callweaver/res_fax_custom.conf file:

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Possible values: 2400 | 4800 | 7200 | 9600 | 12000 | 14400

Kite

Deliver Kite chat requests to all Call group members 

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• onebyone (default) - sends Kite chat requests to Call group members one by one
• sendall - sends chat requests to all CG members simultaneously. 

Trunks

Enable Q-value (serial forking) for trunk registration

To enable q-value (serial forking) parameter via custom register string:

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• Run the command: 

  Code Block
  callweaver -rx "sip reload"

  
  

Modify sending keep-alive packets via UDP packets to keep RTP ports opened

The option improves symmetric RTP/ NAT by allowing keep-alive packets to be sent via UDP packets for PBXs located behind NAT. 

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• Add the following parameter to the file /etc/callweaver/sip-general-custom.conf 

  Code Block
  rtpkeepalive_mode=udp

  Available values: udp | rtp.
  
  

• Run the command:
  

  Code Block
  callweaver -rx "sip reload"

  
  

Include the session-expires timer in UPDATE message

The feature is disabled by default. It is applied for some specific carriers when calls can drop due to the missing session-expires timer in UPDATE messages.

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• Run the command: 

  Code Block
  callweaver -x 'sip reload'

  
  

Allow calls from users with same public IP address as a static trunk

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• init: reinitializes the connection. This value is used by default. 
• ping: restores the connection by sending a ping request
  

Enable sending presence events to support Microsoft Teams 2-way presence sync 

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MS Teams presence sync MS Teams presence sync

For the correct user presence sync, it is necessary to enable sending of presence events to Analytics on PBXs with UC licenses (for x-bees licenses, it is enabled by default). For this, follow the steps described below:

• Create a directory /etc/systemd/system/pbx-data-engine.service.d 

  Code Block
  # mkdir /etc/systemd/system/pbx-data-engine.service.d

  
  

• Create a file /etc/systemd/system/pbx-data-engine.service.d/override.conf and add the following lines

  Code Block
  # vi /etc/systemd/system/pbx-data-engine.service.d/override.conf [Service] ExecStart= ExecStart=/usr/sbin/pbx_data_engine.py --daemon --mode calls presence -cr

  
  

• Reload systemd and restart the service to apply the changes

  Code Block
  # systemctl daemon-reload # systemctl restart pbx-data-engine

  
  

• Run the following command to check what events are sent to Analytics

  Code Block
  echo mode | socat - UNIX-CONNECT:/var/run/data_engine/data_engine.sock

  
  

  
  

  
  

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