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teams4Wildix Datasheet

teams4Wildix Video Tutorial

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Introduction 

Wildix offers 2 modes of Integration usage.

• Mode 1. Collaboration Plugin: it provides access to all advanced features by Wildix (check the attached Datasheet for the highlights ) 

• Mode 2. MS Phone System: besides the advantages of Mode 1, it allows MS Teams users to place and receive calls using Teams Dialpad (Calls tab of the MS Teams interface)

Requirements

General requirements:

• WMS version: 5.03.20210623.1 or higher
• Activated CLASSOUND
• Wildix UC-ESSENTIAL / UC-BUSINESS / UC-PREMIUM license for each user

Additional requirements for MS Phone System:

• Monthly subscription fee. The fee is purchased for the entire PBX on WMP
• Microsoft 365 (Office 365) E5 or Microsoft 365 (Office 365) E3 + Teams Phone for each user

Wildix Collaboration Plugin Setup 

Step 1. Download and activate the Plugin for all company employees 

1. Download the Plugin from https://drive.google.com/drive/folders/1H9fOTNJg6UQIZV4WeGwkCwtG4PoXh9lQ

2. Go to Apps tab located on the bottom-left menu of Microsoft Teams

3. Click Upload a customized app option and select Upload for my org (the option is available only for users with admin rights for the company MS domain):

   
   

4. Browse your computer and choose teams4wildix_integration_plugin.zip package downloaded previously:

   
   

5. Click Open to upload the Application to Microsoft Teams

6. A new section Built for your org appears in Apps tab and Wildix app can be added for Company members

Step 2. Add the Integration for all company employees 

1. Open MS Administration Center

2. Go to Teams apps menu and proceed to Setup Policies tab: 

   
   

3. Go to Global (Org-wide default) policy: 

   
   

   
   

4. Proceed to Installed apps section and click + Add apps:

   
   

5. Search for Wildix and click Add to install the Integration for all Company Members. Click Add at the bottom of the page to save the changes:

   
   

6. Proceed to Pinned Apps section and click + Add apps:

   
   

7. Search for Wildix and click Add to pin the Integration in MS Teams apps bar for all Company Members. Click Add at the bottom of the page to save the changes
8. Click Save to apply:

   
   

   
   

Application Usage 

Login to Wildix Collaboration inside MS Teams

Once admin user finishes the setup process, users can access the Wildix Application from the left sidebar of the MS Teams interface by clicking on the Wildix icon.

The first time users open the Wildix tab, they are invited to enter the PBX domain name: 

Enter the PBX domain name into the input field and click Open.

Once users have added the PBX, they need to log in to Wildix Collaboration (Phone tab of the Wildix app inside MS Teams):

As a rule, users would use the option "Login with Office 365 Sign-On": click on the Microsoft icon in the lower right-hand part of the screen. 

Using Collaboration Web Phone to control calls from MS Teams

To be able to control calls from MS Teams, users need a SIP device registered to their account. This can be a Wildix SIP phone for example, or a Wildix Collaboration Web Phone (place and receive calls directly from the browser).

To use Collaboration as a SIP device, there is a specific option Call Control only activated on PBX. This option allows users to control another Wildix Collaboration running in the browser or as a native app. 

The behavior of Call Control only option depends on WMS version:

• Prior to the version 5.03.20210709.3, PBX admin should globally enable this option on PBX so that it becomes available on the Collaboration login screen for users. Once enabled, user should check off the option Call Control only when logging in to Collaboration inside MS Teams (see the previous screenshot - option Call Control only must be checked). Consult the Documentation to check how to enable the option
• Starting from the version 5.03.20210709.3, Collaboration in MS Teams is loaded with the option Call control only checked off automatically
• Starting from the version 5.04.20211026.2, Call Control only is activated by default, without the need to enable it globally, even if it isn’t displayed on Collaboration login screen inside MS Teams

Control calls from MS Teams  

To start placing and receiving calls from MS Teams, users need to first select the active SIP device in the device selection list located next to the green Call button. This device can be a Wildix SIP phone, such as WelcomeConsole, Vision, SuperVision, Start, WorkForce, a W-AIR DECT headset or handset, iOS or Android Collaboration app, or it can be Web (which stands for Collaboration Web Phone - second Collaboration running in the browser or as a native app).

Select the active device in the list of active devices in Wildix Collaboration:

Other communication options

In addition to the ability to manage calls, users can benefit from all other features offered by Wildix Collaboration, such as:

• send and receive faxes and SMS
• check Voicemails
• set up call forwarding rules
• and other, for more information, consult Collaboration User Guide.

Microsoft Phone System  (second mode)

For information regarding how to set up and use the second mode of the teams4Wildix integration, called Microsoft Phone System which enables users to place and receive calls not only from Collaboration, but also from the Teams dialpad, consult the following Guides:

• Instruction for Wildix Partners: teams4Wildix - Instructions for Wildix Partner on MS Phone System Setup
• Instructions fro End Customers: teams4Wildix - Instructions for End Customers on MS Phone System Setup

teams4Wildix FAQ

Q1. Can teams4Wildix be integrated without CLASSOUND?

• No, CLASSOUND is required to have the Integration working.

Q2. Can another SIP trunk be used instead of CLASSOUND?

• Yes. 

Q3. Can I as a partner install the Integration for end customers?

• In both Modes, an end customer admin is engaged. For Mode 1, an admin installs the integration for all company members. For Mode 2, MS admin account is needed for the initial setup on teams4Wildix portal, since Office 365 tenant checks the required licenses.

Q4. Can I control Teams Dialpad from Collaboration, for example, put a call on hold

• No, you cannot. Teams doesn’t allow controlling its Dialpad.

Q5. Can Teams contacts be dialed from Collaboration?

• Currently, no. Export of Microsoft phonebooks will be implemented later.