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| Info |
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This guide gathers all the information on setting up and using the Voicemail service. Created: January 2019 Permalink: https://confluence.wildix.com/x/LAAJAg |
| Table of Contents |
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General information and limitations
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- Collaboration - Voicemail menu (see Collaboration User Guide/wiki/spaces/DOC/pages/30285992)
- WP4X0 phones - press Voicemail key (see WP410, WP480G, WP490G Wildix VoIP Phones - User Guide)
- Vision, WP600AXX phones - Voicemail menu (see Vision User Guide - English)
iOS / Android - History menu → Voicemail tab (see iOS Collaboration Mobile User Guide, Android Collaboration Mobile User Guide)
- W-AIR handsets (no graphical interface) - press and hold the Voicemail key (the numeric key "1"), then follow the audio instructions (see W-AIR DECT Handset - W-AIR 70, W-AIR 100, W-AIR 150User Guide)
Mailbox management
Voicemail management is possible if you access Voicemail by dialing Feature code 81 (by default).
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- via Collaboration
- if "Web Push" is enabled in Collaboration Settings → Personal, Google chrome browser is open and user is logged in to Collaboration, user receives a popup notification about new Voicemails (check Collaboration - User Guide /wiki/spaces/DOC/pages/30285992(Settings - Personal)
- there is a label on the Voicemail tab displaying a number of unread messages in red color
- to iOS / Android / Vision / WP600XX: Voicemail tab (located in history menu for iOS / Android) has a label displaying the number of unread messages in red color (+ LED blinking on Vision, WP600AXX)
- to WP4X0 phones: LED blinking + the envelope icon in case there is a new message
- to W-AIR handsets: LED blinking + the envelope icon in case there is a new message
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Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.
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If "external", "blacklist" and "whitelist" classes are not activated ("Activate class" tick is off), behavior is inherited from "internal" class. If "do not disturb" and "away" is not activated ("Activate class" tick is off), behavior is inherited from "available" status. More information: Collaboration - User Guide /wiki/spaces/DOC/pages/30285992(Settings - Call features)
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Dialplan application "Go to Voicemail" allows routing calls to Voicemail. As destination it is possible to add one or multiple extensions and email addresses. For more details refer to the guide Dialplan applications.
Use case: normally this application is used with Switches and Timetables, allowing routing of incoming route calls to Voicemail in case the office is closed. You can learn more about setting switches and timetables in WMS Start Guide (Dialplan practical examples → External Dialplan: main).
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- Add ACL permission "Can see - Voicemail - group" (Specify group) (in WMS → Users → Groups)
- Add Feature key "Voicemail" and specify user (via Collaboration or WMS). More information: Collaboration - User Guide /wiki/spaces/DOC/pages/30285992(Settings - Function keys)
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| Note |
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Known issue: in failover scenario (TCP / 443), BLF subscription is sent only once. More on Failover scenario: Failover Guide. |
Limit access to Voicemail
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More information on ACL permissions: ACL rules and Call classes management - Admin Guide.
PIN protection
Starting from WMS Version 4:
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| Note |
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By default this ACL is disabled (which means, users can use voicemail without PIN code). |
| Warning |
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This ACL restriction is present by default for the USA and Canada. |
| Note |
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This ACL does not affect Collaboration (which means, even if the restriction is present, users can still access their Voicemail from Collaboration without having to enter PIN code) |
To enter PIN code from Wildix phones:
Enter first five symbols of your user password. Note: press once the star * symbol in place of any special characters (*#$^& and others). Press once a corresponding alphanumeric key in place any minuscule and majuscule letter. E.g. press 2 to enter 2, a, A, b, B, c, C.
Up to WMS Version 4 (parameter not supported in WMS 4):
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Exit Code "0" from Voicemail allowing caller to speak with an operator
Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator
How to enable it:
- Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
- Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")
Dialplan example:
Auto-deletion of Voicemails
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It is possible to allow access to Voicemail from any external phone number using Dialplan application "Voicemail access". By default Voicemail is protected by PIN. You can disable PIN protection in Dialplan application settings. Read more in the guide Dialplan applications.
Use case: user of the system would like to check his/her Voicemail from outside, by dialing a company phone number. They dial the company phone number, dial some digit to access their Voicemail and enter their PIN.
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