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This Guide describes Microsoft 365 integration. Microsoft 365 (formerly Office 365) is a group of software (such as Word, Excel, Power Point, etc.) and services (like for example file storage and sharing or voicemail) provided by Microsoft to subscribers only. Wildix supports phonebooks and calendars sync, Outlook and MS Teams integrations. WMS Version: 5.03 Created: September 2021January 2022 Permalink: https://confluence.wildix.com/x/MYPZBQ |
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Introduction
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Watch a webinar dedicated to Integration with Office 365 and using teams4Wildix on eLearning platform: https://training.wildix.com/lessons/integration-with-office-365-and-using-teams4wildix/.
Phonebooks and calendars sync
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After the sync is enabled, Microsoft 365 calendar events are synced with Collaboration and updates user status in Collaboration. When the event starts, user status in Collaboration is changed to DND. The name of the event is displayed as a status message by default unless manually changed.
Starting from WMS Beta 5.04.20211228.2, it is possible to manage status mapping via Collaboration -> Settings -> Microsoft365 tab.
The tab includes the following options:
- Status mapping: set the corresponding Collaboration status for each Outlook calendar status. Also, it lets you enable/ disable the status message.
- Publish working hours: enable sync of working hours from Outlook calendar with Collaboration. Besides, you can select Collaboration status to be displayed when you are out of office and enter the preferred status message.
- Hide status message of private events: enable it if you don’t want the status message of private events to be displayed in Collaboration.
Microsoft Teams Integration
The Integrations allows you to integrate Wildix PBX with MS Teams. There are 2 available modes:
Mode 1. Collaboration Plugin: it provides access to all advanced features by Wildix
- Mode 2. Microsoft Phone System: besides the advantages of Mode 1, it allows MS Teams users to place and receive calls using Teams Dialpad (Calls tab of the MS Teams interface)
To set it up, refer to teams4Wildix Integration Guide.
Outlook Integration
With the IntegrationOutlook Integration (which is part of WIService starting from WIService v. 3.5.1), you can integrate Outlook native app on Windows which is mainly used as an email an email application and also includes calendarincludes calendar, task task manager, contact contact manager, notesnotes. Supported features:
- Calendar Sync
- Presence and user pictures
- Click2call and IM
- Call popup
- Caller name lookup and live search in Outlook contacts
- URL to create / edit a contact during an incoming call
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Outlook vs MS 365 Calendars sync
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To set the Integration up, refer to Outlook integration Guide.
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