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Info

This Guide leads you through the process of teams4Wildix integration usage, starting from the Integration installation and activation, and ending with practical examples for call placing.  

The Integration is free for those customers who have already activated CLASSOUND.

Microsoft Teams Integration webpage: https://www.wildix.com/microsoft-teams/

Created: July 2021

Permalink: https://confluence.wildix.com/x/Y4GEB


Table of Contents


teams4Wildix Video Tutorial

...

Introduction 

Wildix offers 2 modes of the Integration usage.

  • Mode 1. Collaboration Plugin: it provides access to all advanced features by Wildix (check the attached Datasheet for the highlights ) 

    Warning

    Limitations:

    • No sync between MS Teams and Wildix Collaboration user statuses
    • No support for Wildix phonebooks
  • Mode 2. Microsoft Phone System: besides the advantages of Mode 1, it allows MS Teams users to place and receive calls using Teams Dialpad (Calls tab of the MS Teams interface)


Warning

Limitations:

  • No sync between MS Teams and Wildix Collaboration user statuses
  • No support for Wildix phonebooks


Requirements

General requirements:

  • WMS version: 5.03.20210623.1 or higher
  • Activated CLASSOUND
  • Wildix UC-ESSENTIAL / UC-BUSINESS / UC-PREMIUM license for each user

...

  1. Go to Apps tab located on the bottom-left menu of Microsoft Teams

  2. Click Upload a customised app option and select Upload for my org:


  3. Browse your computer and choose teams4wildix_integration_plugin.zip package downloaded previously:


  4. Click Open to upload the Application to Microsoft Teams

  5. A new section Built for your org appears in Apps tab and Wildix app can be added by colleagues of your organisation
  6. All Company Members can now add the Application in their MS Teams

...

  1. Go to Phone tab
  2. Use Office 365 SSO or enter Login and Password 
  3. If you use Collaboration as a SIP device, make sure Call Control only is activated
  4. Click Login 



  5. If you don't use Collaboration as a SIP device, select a SIP device in the list of active devices (consult Collaboration Guide if you need details)
  6. You can now manage calls, send faxes/SMS, check voicemails etc :


Note

Note: Starting from WMS v 5.03.20210709.3, it is possible to disable chats in Collaboration:

To disable chats:

  • Connect to your PBX via SSH as a root user
  • Edit the config file /rw2/etc/env.custom.ini by adding the parameter COLLABORATION_CHAT_ALLOW=false

If disabled, users do not have access to Chat tab in Collaboration, including Chat and Post-It options in Colleagues, Feature keys, History tabs etc.


teams4Wildix FAQ

Q1. Can teams4Wildix be integrated without CLASSOUND?

...