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teams4Wildix Video Tutorial

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Microsoft Phone System Setup 

Step 1. Activate an account on teams4wildix portal (required only for Mode 2)

To be able to make calls using Teams Dialpad, you need to set up the connection between your PBX and Office 365 tenant. For that, activate an account on https://admin.teams4wildix.com/.

• Prerequisite: provide an email address of your admin to Wildix to send an invitation for accessing the portal 

• Once you receive an invitation via email, click Accept Invitation to access the portal

Then you can add you customers:

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The detailed instruction on how to set up MS Phone System is available in Microsoft Phone System Setup Guide.

Application Usage 

General Overview

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• Phone - integrated Collaboration plugin
• Settings - PBX domain name. Before proceeding to Phone menu, add PBX domain name here and click Save:
• About - information about Wildix 

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Connect to your Collaboration account in MS Teams:

1. Go to Phone tab
2. Use Office 365 SSO or enter Login and Password 
3. If you use Collaboration as a SIP device, check off make sure Call Control only  only is activated
4. Click Login 

   
   

   
   

5. If you don't use Collaboration as a SIP device, select a SIP device in the list of active devices (consult Collaboration Guide if you need details)
6. You can now manage calls, send faxes/SMS, check voicemails etc :

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teams4Wildix FAQ

Q1. Can teams4Wildix be integrated without CLASSOUND?

• No, CLASSOUND is required to have the Integration working.

Q2. Can another SIP trunk be used instead of CLASSOUND?

• Yes. 

Q3. Can I as a partner install the Integration for end customers?

• In both Modes, an end customer admin is engaged. For Mode 1, an admin installs the integration for all company members. For Mode 2, MS admin account is needed for the initial setup on teams4Wildix portal, since Office 365 tenant checks the required licenses.

Q4. Can I control Teams Dialpad from Collaboration, for example, put a call on hold

• No, you cannot. Teams doesn’t allow controlling its Dialpad.

Q5. Can Teams contacts be dialed from Collaboration?

• Currently, no. Export of Microsoft phonebooks will be implemented later.