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• Appendix 1: Sync of enterprise phonebooks with WildixDAV
• Appendix 2: Monitoring of colleagues and features with Function keys
• Appendix 3: Advanced Settings
• Appendix 4: Integration with intercoms

Before using the app

Requirements

To use this application, you must be a user of a Wildix system and have fast internet connection that doesn’t block VoIP traffic.

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- WMS version 3.8x/ 4.01
- Android OS: 4.0 or higher

Push notifications

Thanks to push notifications, the app no longer needs to run all the time. Starting from WMS version 3.86, it automatically disconnects from SIP / Presence server in background which helps to improve battery usage. If you receive a call / a chat, the app sends you a notification, even in case it was closed.

To deactivate access to Presence and SIP server and stop receiving notifications, you can set your user status to Offline or log out from the app. Read the chapters Status and Log out for more info.

Read about push notification: https://blog.wildix.com/en/what-is-push-notification-for-mobile-apps/

Login

Use your Collaboration credentials to access the mobile application:

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Two-factor authentication (2FA)

Starting from WMS Version 3.85 and Android app version 3.3.20 it it possible to use 2FA authentification for login. The option can be enabled in Collaboration -> Settings -> Personal.

Detailed information can be found in Collaboration User Guide.

Menu description

1 - Contacts

2 - Call history

3 - Dialpad / Function Keys/ Active call

4 - Chat

5 - Settings

User status

• Tap Dialpad

• Tap status icon / user picture

• Select user status: DND / Away / Offline / Online

• Enter your status message and select until date and time (optional)

  
  

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Call

Find a contact

Thanks to support of live search from PBX, there is no need to sync your enterprise (PBX) phonebooks anymore. You can now use real-time search in phonebooks to place calls.

Place a call from Dialpad

• Tap Dialpad

• Select the mode to place a call:

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• Enter the number using Dialpad

• Tap the green Handset button

From Function keys

• Tap Dialpad and select Function keys to switch to Function keys menu

• Tap on a function key you wish to call

• Select Call from thedrop-down list

From Enterprise Contacts

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From History/ Voicemail

• Go to History (All or Missed tab)/ Voicemail

• Tap on a user/ a voicemail message

• Select Call from the drop-down list:

From Chat

• Open a chat session with a user
• Tap Handset button
• The call is placed automatically

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From your device’s contacts

• Tap a contact in your Android contacts

• Tap a phone number that you wish to call

• Select Wildix

Support of URI for call generation

Thanks to URI support it is possible to generate a call by clicking on a link containing a phone number. It allows you to start calls from a browser using Wildix application.

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• Tap on a phone number you wish to call

• Select Wildix from the drop-down list

  
  

Answer a call

• Tap the green Handset button to answer

• Tap the red Handset button to decline

Pick up a call of another user / a call group

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Call management

During a call you can navigate your device, open the App and tap Dialpad to come back to the active call.

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7 - Conference (in case there is more than one active call)

8 - DTMF

9 - Hang up

Transfer

Blind transfer:

(transfer without notification)

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Switch between 2 active calls

To switch between 2 active calls, swipe left/ right.

The second call is put on hold.

Control of active calls on other devices and Call continuity

Control of active calls on other devices

The feature allows you to view and control your own active calls on other devices registered to your account. You can hold/ resume such calls or send DTMF. 

Call continuity

With the help of Call continuity it is possible to pass your active calls on other devices to Android or another specific device:

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Chat

All the colleagues added to your roster appear in Chat menu.

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Send a File / an Image / a Post-It

Send a file / an image:

• Start a chat with a user

• Tap +

• Select the source. :

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• Start a chat with a user

• Write your message

• Tap +

• Select the option Send as Post-It

Send a voice recording

• Start a chat with a user
• Press and hold Microphone icon to record a message
• After you finish, release to send

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View contact information 

• Tap Details button (three dots) to view user's mobile number, email address (available only if it was added via Collaboration or WMS)
• In case this information is specified, you can place a call, send SMS or write email via external applications installed on your device

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Delete chats

• Select chats you would like to delete by holding them
• Tap Trash icon to delete

Participate in Ubiconf videoconference (beta)

Starting from Android Collaboration version 3.4.05, it is possible to participate in Ubiconf videoconference.

• Open a chat session with a user that sent you an invitation
• Tap on the invitation
• Select Join to enter the conference room or Call to access the conference in audio-only mode. Follow Ubiconf Videoconference User Guide for details
• To leave the conference room, tap Exit the conference (X)

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History

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Tap the double Arrowhead icon to view user contact details and a call log:

Archive / Delete calls

• Tap on a user to display the drop-down list

• Tap Archive if you want to archive a call

• Tap Delete if you want to delete a call

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Voicemails

• Tap Voicemail tab
• To download a voicemail message, tap 
• To playback a voicemail message, tap Play button
• Tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it

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• Select one or multiple Voicemails
• Click Mark as read or Delete icon 

Settings

• Account: login window

• Personal: contact details

• E-mail

• mobile number

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• About: Info about App version and developer

• Exit: quit the app

Log out

• Tap Settings

• Tap the Log out icon

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