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This document helps you understand Wildix licensing and explains how to activate a Wildix Per User PBX (Hardware, Virtual, Cloud). Created: June 2018 Updated: August 2021 Permalink: https://confluence.wildix.com/x/twM8AQ Useful links: |
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Other documents related to WMP (Wildix Management Portal):
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Details on each user profile: https://www.wildix.com/licensing/.
Per User licensing is available for any PBX type:
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Model: select WPBX-CLOUD for Cloud / WPBX-VM/HW for Virtual or Hardware
Region (only for Cloud PBX): select the datacenter region
Name: PBX domain name by which your PBX is accessible via the browser; in the example provided below, the PBX can be accessed by URL https://elenatest2.wildixin.com
Expire: select the recurring billing period: monthly / yearly / lifetime (lifetime is not available for Cloud PBX)
PBX-BASIC / UC-Essential / UC-Business / UC-Premium / UC-Wizyconf Room / UC-Wizywebinar / PBX-Service: add the number of users of each profile (more about each profile: https://www.wildix.com/licensing/)
Storage size and enable Static IP(only for Cloud PBX): increase Cloud instance storage size. Refer to this chapter for more details
- x-caracal (only for Cloud PBX): tick the option if you want to use our light and agile ACD stats solution, fully integrated into the Wildix communication system. To activate x-caracal , the following requirements should be met: at least 1 Premium license and ACD stats service on this PBX. Important: make sure you add at least 10 Business/ Premium licenses, Cloud PBX, a monthly fee per each PBX. For more details + 1 Premium licenses on this PBX to be able to activate x-caracal. More information on how to activate and use x-caracal on the WMS side: x-caracal refer to this documentation.
- MS-PhoneSystem: this is an option within extension of the teams4Wildix integration that lets you place and receive calls not only from Collaboration, but also from Teams dialpad of MS Teams interface. You can find more information on how to set up and use MS Phone System in the following guides: Instructions for Wildix Partners, Instructions for End Customers. (integration of Microsoft Teams with Wildix PBX). It requires CLASSOUND service to be activated on the PBX.
Click Add and then Save
To confirm the subscription fee, tick off
Your PBX has been added:
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Connect to PBX via HTTPS to access WMS using credentials admin : wildix
Change admin user password:
Select admin user and click Set passwords
Generate or create a new WEB password, click Ok
Upgrade WMS to the latest stable release
go to WMS Settings -> Tools and utilities -> Upgrade
In case there is a new version available, click Perform Upgrade
Copy PBX key from WMP:
Note Only for Virtual and Hardware PBXs. Cloud PBXs are activated automatically (wait for approximately 3 minutes after completing Step 1).
go to Customers tab, select your company, then select the PBX that you have created (Step 1), optional: click Options button (Three dots) and select Edit
click the Copy icon (Copy PBX key to clipboard):
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- Basic:
- unattended phones
- fax machines
- door phones
- hotel rooms
- users who need only telephony features without chat and presence
- call group manager dummy user (more information: How to set up the Call Group notifications manager feature)
- Essential:
- users who need access to Collaboration
- users who need access to Wildix mobile apps
- users who need presence and chat features on supported Wildix devices
- Business:
- users who need to be able to create Wizyconf conference rooms in Collaboration (everyone can participate in video conferences, but only users with at least a Business license can create new rooms)
- users who need to be contacted via Kite
- users who use WebAPI and TAPI integrations
- users who need to be monitored via x-caracal (provided, x-caracal service is activated on the PBX)
- users who need access to the Wizywebinar platform (additionally, Wizywebinar license must be assigned to this user in WMP for this PBX under Contacts tab)
- Premium:
- one license per system is enough for WBI services (2 hours of service per one license). Note: For
- for Voicemail Transcription to email, one
- license is necessary for each user who needs access to
- the service
- one license per system is enough for Fias and ESPA monitor integrations
- one license is necessary for each user who needs access to CDR-View
- one license is necessary for each user who needs access to Contact center feature in Collaboration (interactive queuesx-caracal (provided, x-caracal service is activated on the PBX)
- one license is necessary for each user who needs to manage Call groups (dynamically add or delete members) via WebAPI Wallboard
- one license per system is enough for WBI services (2 hours of service per one license). Note: For
- Wizyconf Room (one license for each Wizyconf Hardware conference station):
- a Wizyconf hardware station must be assigned to a dummy (virtual) user of the system and this user must be assigned a Wizyconf Room license to be able to participate in video conferences
- Wizywebinar:
- one license for each user who needs to have access to Wizywebinar platform
- and set up webinars.
- NOTE: this license is assigned to the user in WMP, in PBX under the Contacts tab. In WMS it is necessary to make sure that the user's email is the same one indicated in WMP Contacts and the user has at least a Business license: Wizywebinar User Guide
- Service: (free of charge, doesn't support SIP registration, any login permissions (Collaboration/ WMS)
- park orbits
- virtual users created for call forwarding purposes (without login to Collaboration/ any device) in Dialplan
- virtual users used for Identities feature (without login to Collaboration/ any device) to replace a real user's number
- x-caracal:
- x-caracal is Wildix's light and agile ACD stats solution, fully integrated into the communication system: x-caracal documentation.
- one license per system (the license is not assigned to any particular user)
- only users with at least a Business license can be monitored with x-caracal
- only users with Premium license can access x-caracal
- MS-PhoneSystem:
- this is an option within teams4Wildix (integration of Microsoft Teams with Wildix PBX) that enables users to place and receive calls not only from the Collaboration tab inside Teams, but also from Teams dialpad (Calls tab).
- one license per system (the license is not assigned to any particular user)
- NOTE: this option requires additional Microsoft 365 licenses, please refer to teams4Wildix Documentation for more details.
For more details, please refer to the page https://www.wildix.com/licensing/.
Upgrade instruction in case of WMS network
Please follow the instruction provided below when you upgrade for the first time to the WMS version that supports assigning of licenses (if your current WMS version is inferior to 4.01.44168.28).
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Warning |
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Limitation for 3.88 PBXs: chat history is not moved! |
Enable SSH port on Cloud PBXs (optional) Anchor Sshport Sshport
Sshport | |
Sshport |
Direct access to SSH port on Cloud PBXs is blocked for security reasons. Now it’s up to you to temporarily enable/ disable SSH port 2222 via WMP:
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