Html |
---|
<div id="fb-root"></div> <script>(function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11'; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk'));</script> |
...
Html |
---|
<div class="lang-box-pdf"> <div> <div class="google-lang"> <div id="google_translate_element"> </div> <script type="text/javascript"> function googleTranslateElementInit() { new google.translate.TranslateElement({pageLanguage: 'en', includedLanguages: 'de,es,fr,it,nl', autoDisplay: false}, 'google_translate_element'); } </script> <script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script> </div> <div class="pdf-button"> <a href="https://confluence.wildix.com/spaces/flyingpdf/pdfpageexport.action?pageId=23986378" alt="Convert to .pdf" title="Convert to .pdf"><img src="https://confluence.wildix.com/download/attachments/14549012/pdf-button-download-wildix-documentation.png"></a> </div> </div> </div> |
Info |
---|
This Admin Guide describes how to debug and troubleshoot various issues with Wildix Media Gateways. Created: April 2018 Updated: August 2019 Permalink: https://confluence.wildix.com/x/ygBuAQ |
Table of Contents |
---|
Introduction
...
Refer to these Quick Installation Guides for reminding how to connect and configure Media Gateways:
...
:
- /wiki/spaces/DOC/pages/30285024
- /wiki/spaces/DOC/pages/30285161
- /wiki/spaces/DOC/pages/30284962
- W24FXS 2015
- W04FXO
SIP Trunk Settings Guide describes trunk settings and can be helpful in configuring various parameters of Media Gateways:
...
The following logical scheme demonstrates the procedure. In this case W02BRI is used (in case W01BRI is tested, you need another BRI device, to set up the second port):
To perform the test:
- Create a user or use an existing one to perform the test. In this example the user “test2” with the extension number 103 is used:
- Connect the Gateway to the Wildix test PBX and make the provisioning (refer to the online Guide if needed); connect the needed ports using the network cable RJ45:
...
Note |
---|
PCAP tracing feature is available starting from BRI/ PRI firmware v. 43.1.1264. |
- Access the Gateway's web interface -> System -> Packet Capture
- URL and Link NameFill in the following fields:
- URL: file://test.pcap, where "file://" is the path to save a file, "test.pcap" - its name
- Link Name: eth1
- To start the trace, click Apply & Start Capture -> the status is changed to "Requested"
- Make a call
- After completing it, click Apply & Stop Capture -> the status is changed to "Completed"
- Go to Management menu -> File -> click on the file to download it:
Open the trace with Wireshark program.
Debugging of ISDN Gateways using Syslog
...
Troubleshooting of W01/ W02 FXS 2014
Special behavior
Custom encryption is enabled on W01/ W02 FXS for SIP signaling (implemented in WMS version 3.82.32840.35). Starting from WMS version 3.85.35394.9, alternative SIP port for remote registration of W01FXS / W02FXS is used for SIP registration (the first port from RTP range).
In some scenarios, for example, when iptables forwarding is not available, port redirect doesn't work. As a result, W01/ 02 FXS can loss SIP registration.
Solution
Disable the encryption for devices located behind NAT/ Firewall. To implement, you need to apply the following custom parameters to [wildixfxs] section of /rw2/etc/provisioning.conf file:
...