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This guide leads you through installation of W-AIR Base Sync Plus and setting up a W-AIR DECT Network in which the bases sync over LAN. W-AIR Base Sync Plus and Sync Plus Outdoor support starts from WMS 4WMS 4.01.44072.21. Useful links:
Updated: February August 2021 Permalink: https://confluence.wildix.com/x/ZADfAg |
Table of Contents |
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Watch the video tutorial about setting up a W-AIR Multicell Network (registration is required):
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The architecture consists of three components:
1. Base station - an essential component of a DECT system. Wildix W-AIR base stations:
- Multicell base stations: W-AIR Base (End Of Life), W-AIR Base Outdoor, W-AIR Base Sync Plus, W-AIR Base Sync Plus Outdoor
- Single Cell base station: W-AIR Base Small Business. Documentation: W-AIR Small Business - Admin Guide, W-AIR Small Business R1 OLD - Admin Guide
2. Repeater - extends the signal coverage of the base station.
3. Cordless endpoints:
Wildix W-AIR handsets: W-AIR Basic (ex W-AIR 70), W-AIR 100 (End Of Life), W-AIR LifeSaver (ex W-AIR 150), W-AIR Med, W-AIR Office and W-AIR Headset. Follow the online Guides to get detailed information: W-AIR DECT Handsets Guide, W-AIR Headset Guide.
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- Easier deployments
- Better coverage
- Less Base Stations
Network requirements
In order to minimize the impact from other devices on the network, the following requirements to the network infrastructure are listed:
- A maximum number of 3 cascaded Ethernet switches are supported between the primary device and secondary devices
- Only switches, which fulfill the requirements regarding Ethernet synchronization according to IEEE1588, are recommended and officially supported
- All base stations must be connected to a dedicated DECT VLAN
- The DECT VLAN must be configured to the highest priority in all the switches that are connected to the DECT infrastructure
- The backbone network load should not exceed 50 percent of the total link capacity
- The Ethernet switch must be able to use DSCP as QoS parameter
- The network must support multicast datagrams from IEEE1588
Note |
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It is highly recommended to use the Wildix Switches! https://www.wildix.com/switches-voip-extender-poe/. |
Connecting 3 Repeaters in a chain:
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Warning |
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A maximum of three switches is allowed between the base stations. It is highly recommended to use Wildix Switches: https://www.wildix.com/switches-voip-extender-poe/. |
Bad network topology: (there are more than three switches connected in a cascade)
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- PoE switches or a 48V PoE power injector. Site survey is possible without network connectivity
- A DHCP server. If you are using Wildix PBX as DHCP Server, go to Settings → -> System → -> DHCP Server and search for the device among the DHCP leases. Detailed information on configuration: WMS Settings Menu Admin Guide.
- A W-AIR base. Reset the base station to the default settings
- A W-AIR handset. Before getting started make sure the handset is fully charged. The handset does not need to be pre-registered to a particular base. Connect the base station to the power injector and turn it on
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- Mounting screws x 2 and anchors x 2
- Plastic wall mount x 1
- Base station unit x 1
- Power supply adapter is not included (item can be ordered separately, code: PS-WAIR-Base-Sync-Plus - 5 pcs - 5V 2A EU, US, UK - Power Supply for WAIR-Base-Sync-Plus)
W-AIR Base Sync Plus Outdoor:
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Reset a repeater: press and hold the Reset button on the back side for more than 2 seconds (LED turns solid RED and then GREEN with a double pulsation).
LEDs of the Repeaters
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with a double pulsation).
LEDs of the Repeaters
GREEN BLINKING WITH A DOUBLE PULSE | Registration/subscription mode and searching for open base station |
GREEN BLINKING | Unregistered, searching for a base station |
SOLID GREEN | Registered to a base station and ready for use - idle |
SOLID RED | Failed to connect to a base station |
BLINKING RED | Handset relayed by repeater |
RED/GREEN BLINKING | Repeater is in recovery mode for one of the following reasons (try to re-assign Repeater to Base station):
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W-AIR Network configuration
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Step 2. Create a W-AIR Network
Important:
- W-AIR Network consists of one or more gateways that belong to the same LAN
- In order to be able to configure a W-AIR network, a NTP server is necessary. To configure the gateway to use the NTP server of the PBX, select the gateway and click Edit, then enter the PBX IP address into the line “NTP Server” and click Save
- In case you add a base station that previously functioned as a separate base station or belonged to a different W-AIR network, it’s necessary first to delete the base station, reset it and add it again to the WMS
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- Go to the WMS menu Devices → -> W-AIR Networks → click -> click Add
- Enter the Name for your W-AIR Network
Select the gateways from the list on the left and move them to the list on the right. Make sure the Primary base station is the first one on the list (marked with (M))
Warning Limitation: it is impossible to register a W-AIR Headset if the code of W-AIR network is different from "0000" (default code). Workaround: temporarily change the code to default one ("0000") , register and assign the Headset(s), and then change it back to custom one.
Check off "Sync Plus via Ethernet" option to enable sync over cable
Click “Save”
W-AIR Network is created:
- Go back to the Devices Menu, select your base/ bases and press “Configure/ Sync device” buttondevice button
Warning |
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For CLOUD PBXs, you need to power off the base station and then power it on again (reboot the base station) to apply the new parameters! |
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- Log out (register to “unknown” account) by calling the Feature Code “Login” (“99” by default)
- Select “Deregister” in in the “Connectivity” menu menu of the handset
- Enter the Pin Code “0000”, then press “Yes”
Step 4. Set up Repeaters
In a multi-cell installation, up to 3 repeaters per base are supported:
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- Enter the local IP address of the Primary Base Station into the field “Primary Base IP” (Devices -> W-AIR Networks -> "Edit" Network)
- Connect all the base stations and add them to the WMS Network Server PBX
- Set as DNS server for each base station (in Devices -> “Edit” Edit device) the PBX to which the base station must be connected
- Set as DNS name “auto.wildixin.com” in the field “SIP Proxy” (Devices -> W-AIR Networks -> “Edit” Edit Network) to have all phones connected to the correct PBX (this is possible thanks to point 3)
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- Fix parts connected to Aruba HP switch will have expected jitter < 300ns
- Fix parts connected via 3 layer switch will have expected jitter < 500ns
- Fix parts connected via 7 layers switch will have expected jitter < 2000ns
Diagnostics Logging
Note |
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The option is available starting from firmware v. 0450b13. |
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- System
- Calls
- Repeater
- DECT data
- Call quality.
System data
PARAMETERS | DESCRIPTION |
BASE STATION NAME | Base IP address and base station name from management settings |
OPERATION/DURATION D-H:M:S | Operation is operation time for the base since last reboot. Duration is the operation time for the base since last reset of statistics, or firmware upgrade. |
BUSY | Busy Count is the number of times the base has been busy. |
BUSY DURATION D-H:M:S | Busy duration is the total time a base has been busy for speech (8 or more calls active). |
SIP FAILED | Failed SIP registrations count the number of times a SIP registration has failed |
HANDSET REMOVED | Handset removed count is the number of times a handset has been marked as removed |
SEARCHING | Base searching is the number of times a base has been searching for its sync source |
FREE RUNNING | Base free running is the number of times a base has been free running |
DECT SOURCE CHANGED | Number of time a base has changed sync source |
Free running explained
Free running is NOT an error state, but is a simple trigger state, indicating that some changes have to be made to ensure continuous DECT synchronization.
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- If the base station does NOT have any active calls, the base will change to state Searching.
- If the base station has an active call, this base will change to state Sync lost. After the call is released, the state will change to state Searching.
Call data
PARAMETERS | DESCRIPTION |
BASE STATION NAME | Base IP address and base station name from management settings |
OPERATION TIME/DURATION | Total operation time for the base since last reboot or reset Duration is the time from data was cleared or system has been firmware upgraded. |
COUNT | Counts number of calls on a base. |
DROPPED | Dropped calls are the number of active calls that was dropped. E.g. if a user has an active call and walks out of range, the calls will be counted as a dropped call. An entry is stored in the syslog when a call is dropped. |
NO RESPONSE | No response calls are the number of calls that have no response, e.g. if an external user tries to make a call to a handset that is out of range the call is counted as no response. An entry is stored in the syslog when a call is no response. |
DURATION | Call duration is total time that calls are active on the base. |
ACTIVE | Active call shows how many active calls that are active on the base (Not active DECT calls, but active calls). On one base there can be up to 30 active calls. |
MAX ACTIVE | Maximum active calls are the maximum number of calls that has been active at the same time. |
CODECS | Logging and count of used codec types on each call. |
HANDOVER ATTEMPT SUCCESS | Counts the number of successful handovers. |
HANDOVER ATTEMPT FAILED | Counts the number of failed handovers. |
AUDIO NOT DETECTED | Counts the number of times where audio connection was not established. |
Repeater data
PARAMETERS | DESCRIPTION |
IDX/NAME | Base IP address and base station name from management settings |
OPERATION D-H:M:S | Total operation time for the repeater since last reboot or reset Duration is the time from data was cleared or system has been firmware upgraded. |
BUSY | Busy Count is the number of times the repeater has been busy. |
BUSY DURATION D-H:M:S | Busy duration is the total time a repeater has been busy for speech (5 or more calls active). |
MAX ACTIVE | Maximum active calls are the maximum number of calls that has been active at the same time. |
SEARCHING | Repeater searching is the number of times a repeater has been searching for it’s sync source |
RECOVERY | In case the sync source is not present anymore the repeater will go into lock on another base or repeater and show recovery mode |
DECT SOURCE CHANGED | Number of time a repeater has changed sync source |
WIDE BAND | Number of wideband calls on repeaters |
NARROW BAND | Number of narrow band calls on repeaters |
DECT data
PARAMETERS | DESCRIPTION |
FREQUENCY | Number of the DECT slot frequency |
SLOTX | Number of connections that have been active on each frequency |
Call Features
DND, Call forwarding, Paging, Call intrusion, Intercom
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If you need to transfer a call to some third party when you have one active call and one call on hold, you can use in-call Feature codes (since it doesn't require opening a new channel): #8 for attended transfer and #9 for blind transfer. Consult Feature Codes and #9 for blind transfer. Consult Feature Codes and Pre answer Services Guide for detailed information.
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Pre answer Services Guide for detailed information.
Upgrade Procedure of W-AIR system
Note |
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W-AIR Upgrade logic in WMS 5.03. Starting from WMS version 5.03.20210709.3, W-AIR System is upgraded according to the following policies:
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FW upgrade of Base Stations
When there is the new FW available, the notification "Firmware available" appears in WMS → DeviceWMS -> Devices.
To upgrade the FW, select one or multiple base stations, and click Configure/Sync. Wait for several minutes, during the FW upgrade, devices are rebooted. As soon as the upgrade procedure is finished, the new FW version appears in the Devices menu of the WMS, the base stations are no longer marked with the blue color.
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