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How to set up the Call Group notifications manager

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This Documents provides instructions on how to set up the Call group notifications manager feature that allows all users to view missed calls and voicemails notifications for specific Call groups.

Created: November 2020

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Introduction and setup

Requirements and supported devices

  • Collaboration - support starts from 5.02.20201116.5
  • WP480G, WP490G, WorkForce, WelcomeConsole - support starts from WMS 5.02.20201015.2
  • At least UC-Basic License is required for a dedicated users who serves as a Missed calls manager

With the help of the feature, any user can view missed Call Group calls and voicemails notifications (prior to WMS 5.02, only Call group manager received them). For this purpose, it is necessary to create a dedicated user who serves as a Missed calls manager and receives notifications. Users who want to view notifications, need to subscribe for the users via a BLF key Voicemail .

To configure the feature, take the following steps:

  • Step 1. Go to WMS -> Users and add a new user. Make sure you assign at least Basic license:

  • Step 2. Go to WMS Dialplan -> Call Groups -> edit the strategy for a specific Call group and set the created user as a Missed calls manager:

  • Step 3. Subscribe for the Missed calls manager via a BLF key Voicemail. Make sure to add ACL permission "Can see - Voicemail - group" in WMS -> Users ->  Groups

BLF keys can be set by users in Collaboration Settings -> Fn keys or by PBX administrator via WMS:

Reference documentation:

Application

WP phones

  • Once there is a missed call or a voicemail, the BLF starts blinking 
  • To view missed events, press BLF Voicemail
  • To mark a missed call as seen, press Info -> Read; to play a voicemail, press Play. For any other interactions, check Wildix VoIP Phones User Guide
  • After it is marked, the BLF stops blinking also on other phones subscribed for the Missed calls Manager

Note: Even if you dial a contact from which a call was missed, it still will be marked as missed. To mark it as seen, press Read option.

Collaboration 

  • A missed events counter indicates once there is a missed call or a voicemail:

  • To view missed events, go to Fn keys tab -> mouse over the BLF and click on Options button (three dots) to open a list of missed calls and voicemails:

  • To mark a missed call as see, tick it off and click Mark as read icon (eye icon); to play a voicemail, click Download icon. For any other available interactions, check Collaboration User Guide
  • A missed event becomes marked for all users who are subscribed for the Missed calls manager

Note: Even if you dial a contact from which a call was missed, it is still marked as missed. To mark it as seen, click on Mark as read option.


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