This Document contains documents for CLASSOUND Activation Requests. Created: April 2020 Updated: December 2023 Permalink: https://wildix.atlassian.net/wiki/x/rxfOAQ |
CLASSOUND is the only solution that allows you to enjoy First Class Audio Quality all over the world, safely in the Cloud. It provides the First Class Sound you deserve, wherever you work.
CLASSOUND is a built-in VoIP trunk, available out of the box in the Wildix system, it is especially useful for international companies with offices in different countries because it gives them an opportunity to connect all of their offices using the same operator, and for companies who have customers and partners all over the world and simply need to place and receive international calls.
More information on CLASSOUND: https://www.wildix.com/product/classound-international-calling-service/.
Read the document How to configure and use CLASSOUND.
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All services related to the same PBX have the same terms and expiration date.
Here are some examples:
-> You cannot have a monthly service connected to a yearly PBX (or to any PBX with a different kind of license).
Ex. of the same expiration date for services and a PBX:
-> The expiration date must be the same for the PBX and the services connected to that PBX.
To order a new DID number, you need to provide address information and prepare the following documents. At the next step, you need to attach them to the order form.
Country | Required Information & Documents |
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Austria | Address in the requested area |
Belgium | Address in the requested area |
Canada | Address for 911 service activation for Canada located End-users Documentation: CLASSOUND E911 Compliance |
Croatia | Address in the requested area |
Czech Republic | Address in the requested area |
Denmark | Address in the requested area |
Estonia | Address in the requested area |
Finland | Address in the requested area |
France |
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Germany | Address in the requested area |
Ireland | Address in the requested area |
Italy | Address in the requested area |
Netherlands |
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Norway |
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Poland | Address in the requested area |
Portugal |
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Romania | Address in the requested area |
Slovakia | Address in the requested area |
Slovenia | Address in the requested area |
Spain |
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Sweden | Address in the requested area |
Switzerland | Address in the requested area |
Turkey |
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UAE |
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United Kingdom | Address in the requested area |
United Kingdom (2-way SMS) | Address in the requested area |
USA | Address for 911 service activation for USA located End-users Documentation: CLASSOUND E911 Compliance |
Other countries |
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For number porting you need to prepare the following documents:
Download, fill out and sign the LOA documents (find the LOA documents for your country below)
Professional Formatting: Accuracy of Information: Completeness: Number Information: End-User Signature and Stamp: |
Country | LOA documents |
---|---|
Austria | |
Belgium | |
Canada | |
Denmark | |
Estonia | |
Finland | |
France | |
Germany | |
Ireland | |
Italy | |
Luxembourg | |
Mexico | Wildix Classound Mexico LOA.zip |
Netherlands | Netherlands.LOA.pdf |
Norway | |
Portugal | Wildix Classound Portugal-LOA.zip |
Romania | Wildix Classound Romania-LOA.zip |
Slovakia | Wildix Classound Slovakia-LOA.zip |
Spain | |
Sweden | |
Switzerland | |
UK | |
USA | |
Other countries | In case your country is not present on this page and there is no LOA for your country: send us the order via the form please (at a certain step you will have the option to select "Rest of the World" (for Porting only or for NEW DID only), we will get in touch with you in case any additional documents will be needed. |
Important:
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Warning: Emergency calls are not available until the porting procedure is completed. |
DIDs ordering/ porting can be managed via WMP. There you can add new activation/ porting requests, track the progress of already submitted ordering/ porting requests and view the list of ordered/ ported DIDs. Additionally, you are automatically updated via email about activation/ DIDs porting status.
Time frame for DIDs ordering/ porting:
Full porting: incoming DIDs - 2+ weeks; outgoing DIDs - up to 2 days
Note: In case of Instant Virtual Porting, the time frame for incoming DIDs is up to 2 days. |
You can make outbound calls right after DIDs porting request is registered in the system, no need to wait till the request is completed. Usually, porting requests are registered the same business day or the next one. |
To submit your CLASSOUND request:
Select CLASSOUND DIDs
Click + to activate CLASSOUND service
Confirm that you read Terms and Conditions, select a PBX you want to activate the service on, select country, and choose one of the options:
To use existing numbers for performing outbound calls:
Specify the numbers in international format and click Add:
Important:
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Also, there is possibility to use Instant Virtual Porting for Outbound Only DIDs. In this case, a dedicated Virtual DID is provided, so that you can configure call forwarding from your original DID to the Virtual DID, and have both outbound and inbound calls performed via CLASSOUND. To order Virtual DID, please open a Customer Care ticket.
To read more about Instant Virtual Porting, refer to the guide: CLASSOUND Instant Virtual Porting (IVP).
To order new CLASSOUND DIDs or Free Phone numbers:
To order full DIDs porting:
Specify the numbers to be ported in international format and the date of preferred porting
Important: Partner is fully responsible that the numbers provided are correct and correspond the requirements. |
Indicate if Instant Virtual Porting is required
Note: The feature allows you to receive incoming calls to your existing numbers via CLASSOUND almost instantly, without the need to wait for 2+ weeks till porting is done. |
After the procedure is completed, the list with all DIDs belonging to the specific customer/ reseller is displayed showing Price, Status and DID activation date: