WMS 6.07 News

WMS updates

Active Directory SSO via SAML 2.0

We've added support for Active Directory SSO using the SAML 2.0 protocol, making user authentication more secure and efficient. To set it up, configure SAML-based SSO in the Microsoft Entra admin interface and update the relevant fields in WMS -> PBX -> Security. Once configured, the Microsoft 365 SSO button will enable SSO via SAML 2.0 for easy and secure login.

Documentation: How to configure support of Active Directory SSO via SAML 2.0 protocol

Disabled attachments for fax and voicemail notifications

You can now disable attachments for fax and voicemail email notifications. To do this, go to WMS -> Dialplan -> General Settings and turn off the options for sending voicemail notifications and attaching fax files to emails. By default, attachments are included, but you can adjust this setting based on your preferences for better flexibility.

Documentation: WMS Start Guide - English.

Email notification on licence overuse

We've added a daily email notification for PBX admins to alert them of license overuse. The email is sent once a day at 10 a.m., ensuring timely updates on license usage. This helps prevent disruptions by keeping you informed about any overuse.

Improved logic of “Call all 32“ call group strategy

We've enhanced the "Call all 32" call group strategy. Now, agents are called in batches of 32 (32+32+X) until one answers. This improvement optimizes call handling and ensures faster responses from available agents.

Note: The existing call groups logic (calling all available agents simultaneously) remains unchanged until any settings are modified in WMS. Once changes are applied, the call group will be resaved with the new logic.

Documentation: Call distribution in Call groups - Admin Guide.

Collaboration updates

Colleagues search by Department

You can now search for colleagues by their department. This feature is particularly helpful for users who often need to call colleagues from other sites but may not know their names, only the department they belong to. By using the department filter, you can easily locate the right team members, streamlining communication and collaboration across departments.

Improved design on Chats and Colleagues tabs, Collaboration header

We've made several design improvements to the Chats and Colleagues tabs, including updated icons, font styles and spacing in chats, improved user picture design, along with added dividers between conversations for better clarity.

In addition, we've improved Collaboration header for a better user experience by removing Wizywebinar button if unavailable to a user, while adding the Settings button back for easy access. Links for Help, License and About have been moved from the More section to the bottom of the User profile. A new "Set a status" button has also been added in the User profile, which includes advanced status settings. You can now change your user status directly by clicking on the status icon in the redesigned Collaboration header.

Documentation: Collaboration User Guide.

Improved 2-way SMS logic

We've enhanced the 2-way SMS functionality by implementing contact name lookup. Now, if an SMS is received from a number that exists in your Phonebook, the chat that is created will be named after the corresponding contact, making it easier to identify who the message is from.

Additionally, you can now initiate SMS conversations directly from the Phonebook, streamlining your communication process.

Documentation: How to send and receive SMS/ MMS via CLASSOUND .

x-hoppers

x-hoppers QR codes in WMS

You can now generate and manage x-hoppers QR codes through WMS. This feature allows for enhancing customer engagement and improving in-store operations.

Documentation: https://x-hoppers.atlassian.net/wiki/x/CIC2Aw

Improved voice authorization

We've made several enhancements to the voice authorization login flow to improve the overall experience:

• Increased voice login attempts to enhance accessibility.

• Simplified voice authorization process: Users now simply say, "With x-hoppers, my voice is my password" to access broadcasts. If the attempt fails, they're prompted to provide their extension and name. If a voice footprint is missing, users are asked to record it.

• Validation for recorded files: We've added validation to ensure the quality of recorded files.

Additionally, we’ve added the possibility to enable voice authorization for users of specific departments only.

Documentation: https://x-hoppers.atlassian.net/wiki/x/AwAU.

Push-to-Talk messages to x-hoppers broadcast

You can now send audio Push-to-Talk messages from x-bees mobile app directly to x-hoppers broadcast. This feature enhances communication by allowing users to quickly share audio messages with a larger audience, making interactions more dynamic and efficient.

Documentation: https://x-hoppers.atlassian.net/wiki/x/AYAx.

Headset battery level updates

We've updated the logic to play a message that informs users about the battery level of x-hoppers headset. This feature is enabled by default during voice authorization and ensures users are always aware of their headset's battery status. Additionally, if a headset's battery runs out or the headset is outside the base station's coverage area, the system will automatically unassign the license from the user.

Furthermore, we've enhanced x-hoppers Agents Stats report by adding battery level display. The report now shows the battery level of users' headsets both when they join and when they leave x-hoppers broadcasts.

Documentation: https://x-hoppers.atlassian.net/wiki/x/AQAt, https://x-hoppers.atlassian.net/wiki/x/DQBF.

Department-specific announcements in x-hoppers broadcast

You can now make announcements in x-hoppers broadcasts targeted specifically to users in designated departments. This feature enhances communication by allowing you to deliver relevant information to specific teams, ensuring that the right messages reach the right people.

Documentation: https://x-hoppers.atlassian.net/wiki/x/AQAt.

Company Data Storage (CDS)

API improvements

We've enhanced the API endpoint used for searching CDS call recordings to improve functionality. You can now search by specific time and date by extending the GET /api/v1/PBX/recordings/ endpoint with the parameters from=<timestamp> and to=<timestamp>.

Additionally, new API endpoints have been introduced:

• POST /api/v1/PBX/recordings/download/ for downloading multiple recordings at once

• GET /api/v1/PBX/recordings/download/<id> to check the download status

Documentation: https://docs.wildix.com/api-reference.

UI/UX improvements

We've made several UI/UX improvements to the CDS page in WMS -> PBX -> Call and chat history to enhance user experience and provide more precise data. Key updates include:

• Refreshed design for a more modern look and improved usability.

• Average daily data use to display the average daily data usage. This information helps users better understand their data consumption patterns over time.

• File information with the oldest file date and size. This allows users to quickly assess the contents and age of their files.

Additionally, users will now receive a notification when applying new rotation settings, informing them that files older than the selected rotation period (e.g., 12 months) will be deleted.

Localization

W-AIR headset prompts

W-AIR headset prompts are now available in French, Spanish, Italian and German. This improvement allows users to navigate and utilize their headsets in their preferred language, improving accessibility and user experience.