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How to upgrade MonoLED and DuoLED firmware

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This Guide explains how to upgrade Mono/DuoLED Wired and Mono/DuoLED-BT Wireless Headsets firmware in order to fix a series of issues.

Mono/DuoLED and Mono/DuoLED-BT User Guide: Phones Accessories Quick Start Guide.

Created: September 2020

Updated: November 2022

Permalink: https://wildix.atlassian.net/wiki/x/yBXOAQ

Requirements

  • Windows OS
  • Wildix Mono/DuoLED Wired Headset
  • Wildix Mono/DuoLED-BT Wireless Headset
  • WIService updated to the latest version

Upgrade Procedure for MonoLED/ DuoLED Wired Headset

Issues solved by the upgrade:

  • Low volume on Mono/ DuoLED Headsets. By upgrading the Headset, you can increase the volume level by +10 dB.

To upgrade the Headset, proceed with the following steps:

  1. Download and unpack the Upgrade Utility:

  2. Press and hold the Mute button and then connect the Headset to you PC via USB port:

  3. Start the CM65xx.exe which is the Upgrade Utility:


  4. After the successful upgrade you get the following notification:


  5. After the update, re-connect the Headset's USB cable into your PC

  6. Uninstall the Upgrade Utility: go to Device Manager -> Sound, video and game controllers -> Wildix DuoLED (MonoLed):


  7. Open Driver tab. Press Uninstall Device button and then Uninstall button:


  8. Re-connect the USB cable into the PC one more time

Upgrade Procedure for MonoLED-BT/ DuoLED-BT Wireless Headset

Issues solved by the upgrade:

  • Impossible to hold/ unhold a call by pressing Multi-function button

  • Virtual keyboard on Vision/ SuperVision doesn't work with connected DuoLED-BT

  • LED indication is disabled after disconnecting second Android/iOS device

  • LED indication is not switched to Auto/ away status

  • No audio from mic in Wizyconf after hanging up a call

  • Mic doesn't work in Wizyconf after a one-on-one call in Collaboration

  • Beep sounds appearing after changing mic volume level on DuoLED-BT

To upgrade the Headset, proceed with the following steps:

  • Connect the Base Station to your PC via USB port
  • Go to Quick Launch Toolbar -> right-click on WIService icon and select Settings
  • Go to Headset Firmware Update tab and click Update
     
  • Follow the instructions to prepare the Headset to be updated:
    • Unpair all connected Bluetooth devices if the Headset is connected directly via embedded Bluetooth or disconnect the Base Station from PC
    • Turn the Headset off and on by pressing Multi-function button
    • Connect the Headset to you PC via USB port
  •  Once the Headset is prepared, you need to switch it to upgrading mode by pressing and holding Mute and Volume Down buttons for 5-6 seconds
     
  • The upgrading mode is activated and the upgrade is in progress
     
  • Once the Headset is updated, disconnect it from PC and connect the Base Station to continue the procedure


  • When connected, the Base Station starts upgrading automatically
  • After the upgrade is completed, click Done to finish
     

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