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Nurse Call Systems Integration with Wildix W-AIR - User Guide

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This document describes how to use manage alert notifications on W-AIR handsets.

Admin Guide: Nurse Call Systems Integration with Wildix W-AIR - Admin Guide.

Created: June 2024

Permalink: https://wildix.atlassian.net/wiki/x/AYAqJQ

Introduction 

The integration between any Nurse call system and Wildix W-AIR allows healthcare staff to receive and manage alert notifications directly on their W-AIR handsets, ensuring prompt responses to patient needs and improving care quality.

Supported features

  • Emergency calls
  • Distribution of emergency notifications
  • Location of users

Requirements

  • WMS 6.0X
  • W-AIR firmware version 730b200 

  • Supported devices

    • W-AIR Med
    • W-AIR LifeSaver
    • W-AIR LifeSaver-EX

Usage

Receiving text alarm notifications

When alarm notification from a certain room arrives to W-AIR handset:

  1. Caregiver can reject the displayed alarm and receive the next active alarm by pressing Reject button. If there is no other active alarm, the Caregiver receives the same alarm, if it is not accepted at the next escalation time 
  2. Caregiver can stop the displayed alarm and receive the next active alarm by pressing Hangup button. If there is no other active alarm, the Caregiver receives the same alarm at the next escalation time
  3. Caregiver accepts or calls back the resident corresponding to the displayed alarm notification. Caregiver must go the room to clear the alarm. Finally, Caregiver is ready to receive new alarm notifications

Alarm List Navigation: In case the Caregiver accepts/ rejects the alarm, the next alarm (if any, sorted by highest priority) is received immediately. If multiple alarms are active when using Reject button, W-AIR handset  displays Alarm List with all the active alarms. Using Reject button, the Caregiver can basically scroll through all active alarms.

Managing alarms

The following buttons can be used for managing alarms:

  1. OK – when pressing Ok button, the alarm is accepted
  2. Call – when pressing the call back button, W-AIR handset initiates a call to the resident number, but it doesn't NOT accept the alarm:
    • Reject – it rejects the alarm
    • Hangup – it stops the alarm

Reviewing active alarms

To access the active alarms on W-AIR handset

  1. Press Menu button and select Alarm List icon or just press on the right arrow (i.e. shortcut button)
  2. Select an alarm in the list to get details about it
    1. Date and Time
    2. Alarm Device
    3. Subject (Alarm Type or Location for Pendants)
    4. Resident Name (optional, if configured)
    5. Press OK button to accept the alarm or Call button to call back the resident

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