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Nurse Call Systems Integration with Wildix W-AIR - User Guide

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Created: June 2024

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Introduction and requirements

Add info about the integration

Supported features

  • Emergency calls
  • Distribution of emergency notifications
  • Location of users

Supported devices

  • W-AIR Med
  • W-AIR LifeSaver
  • W-AIR ATEX

Requirements

  • WMS 6.0X
  • W-AIR firmware version 740B100

Setup

Before proceeding, make sure W-AIR Sync Plus base stations have network communication with the Poltys server and add to the Poltys server firewall the W-AIR Text Messaging Port (Default UDP 1300).

W-AIR Setup

  1. Access the Base Station web interface
  2. Navigate to Management menu
  3. Enable Text Messaging feature and set the following parameters:
    1. Text Messaging & Alarm Server: PBX  IP or domain
    2. Text Messaging Port: 9300
    3. Text Messaging Keep Alive (m): 10
    4. Text Messaging Response (s): 30
    5. Text Messaging TTL: 0
  4. Click Save and Reboot to apply the changes

Poltys Setup

  1. Access DCC EX web interface
  2. Navigate to Connection & Devices
  3. Click + button on the right bottom corner
  4. Choose Wildix Line and click Select button
  5. Set a name, assign Text Messaging Port (Default Port UDP 1300) and click OK button
  6. Click Start detection button to automatically discover W-AIR Handsets that are registered to W-AIR Sync Plus

Usage

Receive Text Alarm Notifications

  1. Alarm notification from Room 101 displays on Caregiver DECT. Message format is customizable from DCC EX system (except Date & Time).
  2. Caregiver can reject the displayed alarm and receive the next active alarm by pressing. Reject button. If there is no other active alarm, the Caregiver will receive the same alarm, if it was not accepted in 15 seconds (configurable in DCC EX).
  3. Caregiver can stop the displayed alarm and receive the next active alarm by pressing hangup button. If there is no other active alarm, the Caregiver will receive the same alarm at the next escalation time (configurable in DCC EX).
  4. Caregivers accepts or calls back the resident corresponding to the displayed alarm notification. Caregiver must go to Room 101 to clear the alarm. Finally, caregiver is ready to receive new alarm notifications.

NOTE: Alarm List Navigation: In case the Caregiver accepts/ rejects the alarm, the next alarm (if any, sorted by highest priority) will be received immediately by Caregiver. If multiple alarms are active when using reject button, the DECT will display an Alarm List with all the active alarms.

Using Reject option, the Caregiver can basically scroll through all active alarms.

Alarm Handling Buttons

The following buttons can be used with DCC EX using DECT:

  1. OK – when pressing Ok button, the alarm will be accepted
  2. Call – when pressing the call back button, the DECT phone will initiate a call to the resident number, but it will NOT accept the alarm:
    • Reject – it will reject the alarm
    • Hang-up – it will stop the alarm

Browsing the Active Alarms on DECT

To access the active alarms on the DECT device:

  1. Press on Menu button on DECT device and select Alarm List icon or just press on the right arrow (i.e. shortcut button)
  2. Select an alarm in the list to get details about it
    1. Date and Time
    2. Alarm Device
    3. Subject (Alarm Type or Location for Pendants)
    4. Resident Name (optional, if configured)
  3. Press OK button to accept the alarm or Call button to ring-back the resident.


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