This guide will lead you through the process of Microsoft Teams integration usage, starting from the app installation and activation, and ending with practical examples for call placing.
Requirements:
- WMS version: 4.01 or higher
- Wildix UC-Business or UC-Premium license
Created: July 2020
Permalink: https://confluence.wildix.com/x/Y4GEB
Click-to-call from the Users and Call History columns
- Call History for the call done through the PBX
- Dialpad
Link to the application
The application is available for download from this link.
Integration Installation
Click on the "Apps" tab on the bottom-left menu of Teams.
In the menu, proceed to the "Built for your Organization" section.
Click on the "Wildix" item.
Click on the "Add" button.
Click on the "Login to Azure" button. After the login you should see the next form:
Fill in your PBX credentials to the form and click on the "Connect" button.
Keep the Collaboration open while working with app
- Extension
- Web-Password
PBX URL.
Use the "https://YourPBXName.wildixin.com" format.
Application Usage
Keep Collaboration open while working with app
Once you end the setup process you can access the application from the left side navigation panel.
The application consist of three items:
Dialpad
A place to fill in the phone number and dial it through the PBX.
Phone
This tab is opening automatically if you have a call
- Shows caller info
- Suggest to add in the contact list
History
List of previous calls with:
- Phone number
- Name of contact
- Data of call
- Duration of a call
Dialer settings
Application has two checkboxes
- Enable auto-opening of found contacts
- Enable auto-opening of found contacts when receiving an incoming call
By default, Google Chrome does not allow pop-ups. Click on error icon on the Address bar and change it
Make a Call
Keep the Collaboration open while working with the application
Making a Call by Click-to-Dial
- Locate the number that you want to dial in the Contact Page.
- Click the button or the number. The number is automatically dialed in the softphone (Collaboration application).
- A number that has already been clicked cannot be clicked again for five seconds.
- The button does not appear next to fax numbers.
- icon displays if you have trouble with connection to collaboration
Making a Call by Application
- Go to the Menu tab.
- Search for the right contact.
- By using the search bar.
- By choosing from previous calls.
- Call it by pressing.
- Action icon.
- Contact name.
- Contact number
123
Keep the Collaboration open while working with the application