Identity of numbers

Overview

The feature allows changing a real user's number and substituting it with a false identity. The configuration can be set up for both internal and external outgoing calls.

Internal calls

When placing an internal call, a real user's extension is replaced with the identity of a false extension. 

Limitations (only for internal calls): 

• A real user's number instead of identity extension can be displayed when transferring and adding to conferences such calls (a real number is also displayed in CDR-View) 
• Personal call recordings are not shown in Collaboration (if user has specified his email in Settings -> Personal, the call recording is sent to the email, but it is unavailable in Call History) 
• A caller cannot see call duration in Collaboration 
• A caller cannot switch an active device using Incall feature "Continuity" *5 (Service code "Continuity" works) 
• BLF "Colleague" displays user's identity extension instead of a called number during outgoing calls if the option "View calls" is enabled 

External calls

When placing an external calls, a number is replaced with the identity of a false office number. 

Configuration

Step 1. Add extension numbers by creating extra users to use them as identity numbers. Do not use real user extensions for this purpose. 
Step 2. Specify the numbers in WMS:

• Go to WMS -> Users -> select a user or multiple users
• Click Edit preferences -> Settings -> Identities
• Specify the custom identity numbers that you've added previously in the field Identities:

Step 3. Add BLF keys "Identities":

• Go to Users -> select a user or multiple users
• Click Edit preferences -> Settings -> Function keys

or

• Collaboration -> Settings -> Function keys

Usage 

• Press BLF "Identities" on WP4X0 or WelcomeConsole
• Select the identity from the list of all available identities 
• The selected identity is indicated on the screen and displayed instead of a real user's number during outgoing calls