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How to set up the Call Group notifications manager feature

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This Document provides instructions on how to set up the Call Group notifications manager feature that allows all users to view missed calls notifications for specific Call groups.

Created: November 2020

Permalink: https://confluence.wildix.com/x/YILPB

Introduction and setup

Requirements and supported devices

  • Collaboration - support starts from 5.02.20201116.5
  • WP480G, WP490G, WorkForce, WelcomeConsole - support starts from WMS 5.02.20201015.2
  • At least UC-Basic License is required for a dedicated user who serves as a Call Group notifications manager

With the help of the feature, any user can view missed Call Group calls and voicemails notifications. For this purpose, it is necessary to create a dedicated user who serves as a Call Group notifications manager. Users who want to view notifications, need to subscribe for the user via a BLF key Voicemail.

To configure the feature, take the following steps:

  • Step 1. Go to WMS -> Users and add a new user. Make sure you assign at least Basic license:

  • Step 2. Go to WMS Dialplan -> Call Groups -> edit the strategy for a specific Call group and set the created user as a Missed calls manager:

  • Step 3. Subscribe for the Missed calls manager via a BLF key Voicemail. Make sure to add ACL permission "Can see - Voicemail - group" in WMS -> Users ->  Groups

BLF keys can be set by users in Collaboration Settings -> Fn keys or by PBX administrator via WMS:

Reference documentation:

Usage

WP phones

  • Once there is a missed call or a voicemail, the BLF starts blinking 
  • To view notifications, press BLF Voicemail
  • To mark a missed call as seen, press Info -> Read; to play a voicemail, press Play. For other available interactions, follow Wildix VoIP Phones User Guide 
  • After it is marked, the BLF stops blinking also on other phones subscribed for the Missed calls Manager

Note: Even if you dial a contact from which a call was missed, it still will be marked as missed. To mark it as seen, press Read option.

Collaboration 

  • A missed events counter indicates there is a missed call or a voicemail:

  • To view notifications, go to Fn keys tab -> mouse over the BLF and click on Options button (three dots) to open a list of missed calls and voicemails:

  • To mark a missed call as seen, tick it off and click Mark as read icon (eye icon); to play a voicemail, click Download icon. For other available interactions, follow Collaboration User Guide
  • A missed event becomes marked also for all users subscribed for the Missed calls manager

Note: Even if you dial a contact from which a call was missed, it is still marked as missed. To mark it as seen, click on Mark as read option.


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