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Changelog reference ticket: WMS-11165
Customer care departments often need to provide help with some software or application. The fastest way to do it is by getting on a call with the Customer and having them share their screen. But in many cases, a customer must install and download third-party software to grant remote access to their desktop. This procedure is complicated and requires time and system compliance. With x-bees, customer support is effortless and instantaneous, thanks to the remote access functionality available during screen sharing.
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