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This document explains how to set Caller ID (caller name and/ or caller number) Created: August 2019 Permalink: https://confluence.wildix.com/x/jgBKAw |
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Caller ID allows the person being called to see the number and/or the name of the person calling them, when they have the correct equipment to receive the Caller ID information. Also, it is important to keep in mind that ultimately it is the carrier who is in control of the Caller Id name and number, see Carrier considerations.
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The feature Worldwide Phonebook is enabled on the PBXs with recurrent subscriptions and at least one Premium license by default. How it works: if the caller is not present in the company phonebooks, a lookup in external online resources is performed. More details on Worldwide Phonebook: Wildix Business Intelligence - Artificial Intelligence services It is possible to disable Worldwide Phonebook via Global Dialplan Variable EXTCONTACTLOOKUP (=yes/ no). More details: Custom Global Dialplan Variables List. |
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In case the caller is found in the PBX phonebooks, Caller ID is displayed with “Company” field ("Organization" field in the Phonebook) for calls from trunks on Wildix devices. Additionally it's possible to customize the way caller ID name is displayed using "Set" Dialplan application. More details in Dialplan applications - Admin Guide (Dialplan application "Set"). |
Incoming Caller ID, name and number received on each incoming call, can also be manipulated if needed. Please keep in mind that incoming Caller ID name and number also depend on the carrier, please see Carrier considerations.
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If you are having problems with your Caller ID, whether incoming or outgoing, and you confirmed that wildix is sending the right information or receiving wrong information, you should contact your carrier. If possible start a traфce trace from the web interface, make some tests, stop and download the trace. Even if you are not familiar with pcap files and wireshark the file should be helpful to the carrier and provide evidence to your carrier. The carrier should then be able to provide you with some additional information about why they are not sending the Caller ID name/number forward.
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