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The Document describes what is Wildix Integration Service (WIService), the installation process and available features. WIService Changelog: https://www.wildix.com/new-releases-and-updates/microservices-changelog/ Created: February 2019 Permalink: https://confluence.wildix.com/x/EgAeAg |
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Integration service (WIService)
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Several other standalone components also depend on WIService: Fax Printer, Screen sharing component, Headset integration, Outlook integration (detailed information about these components can be found in /wiki/spaces/DOC/pages/30285992Extensions chapter of Collaboration User Guide). When installing one of the mentioned components, WIService is automatically installed.
WIService integrates with Mac OS Contacts: macOS contacts lookup and call generation generation.
Requirements
Ports
- Make sure that FQDN “wildixintegration.eu” is correctly resolved with the IP: 127.0.0.1 by your DNS (on the user PC or on the router side)
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Popup URL/ App can be set up in Collaboration Settings -> Personal, see the guide: How to set up web application integration via Popup URL / App
Direct RTP (Windows only)
The feature is enabled in Collaboration Settings -> Web Phone -> Enable direct-rtp (experimental). It allows RTP streams to be passed directly between devices.
Details: How to set DSCP QoS for Wildix devices and Web Phone.
Call generation via URI
Thanks to URI support it is possible to generate a call by clicking on a link containing a phone number.
Details: /wiki/spaces/DOC/pages/30285992Collaboration User Guide.
Call generation via shortcut (Windows only)
The option is enabled in Collaboration settings -> Personal -> Dialing hot key. It allows setting up a shortcut for click2call from applications/ web pages.
Details: /wiki/spaces/DOC/pages/30285992Collaboration User Guide.
Troubleshooting
In case you have any issues with the component or want to restart/ uninstall it, follow Debugging of Wildix Integration Service and related components for instructions.
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