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This Document provides instructions on how to set up the Call Group notifications manager feature that allows all users to view missed calls notifications for specific Call groups. Created: November 2020 Updated: September 2021 Permalink: https://confluence.wildix.com/x/YILPB |
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Requirements and supported devices
- Collaboration - support starts from 5.02.20201116.5
- WP480G, WP490G, WorkForce, WelcomeConsole - support starts from WMS 5.02.20201015.2
- At least UC-Basic License is required for a dedicated user who serves as a Call Group notifications manager
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To configure the feature, take the following steps:
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Go to WMS -> Users and add a new user. Make sure you assign at least Basic license:
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Go to WMS Dialplan -
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> Call Groups -> edit the strategy for a specific Call group and set the created user as a Missed calls manager:
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Subscribe for the Missed calls manager via a BLF key Voicemail. Make sure to add ACL permission "Can - See voicemail - group" in WMS -> Users -> Groups
BLF keys can be set by users in Collaboration Settings -> Fn keys or by PBX administrator via WMS:
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Reference documentation: |
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Note: Even if you dial a contact from which a call was missed, it is still marked as missed. To mark it as seen, click on Mark as read option. |
Send missed calls notifications to Call Group manager email (WMS 5.
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03)
To configure missed calls notifications to be sent to a Call Group manager via email, follow the below steps:
- Make sure you’ve indicated Call Group notifications manager email. For this, go to WMS -> Users, find the Call Group notifications manager and click Edit
Fill out the Email field and click Ok:
Go to WMS -> Dialplans and modify the Dialplan procedure used for the Call Group by adding Set application with variable CG_MANAGER_MAIL_NOTIFY=yes:
- Click Save.
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Note: For notifications to be sent to email, make sure the SMTP client is configured via WMS -> Settings -> System -> SMTP client. |