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In this Quick Start Guide you can find information on how to connect WHS headsets (WHS-MONO, WHS-DUO, WHS-BT), Mono/ DuoLED, DuoLED Bluetooth, WelcomeConsole-EXT – keypad extension module for WelcomeConsole/ WP490 2015/ WP490G, WorkForce WiFi Dongle, WPEHS – Wireless Headset Adapter for WelcomeConsole/ WP490 2015/ WP490/ WP480G. Useful links:
Updated: June 2021 Permalink: https://confluence.wildix.com/x/Ygo8AQ |
Table of Contents |
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WHS – Wildix Headsets
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USB Connector Overview
Connection
- Connect the Headset to the USB port on your phone using the USB type-A adapter
- Connect the Headset to the USB port on your PC or laptop using the USB Type-C plug
Set “Wildix Mono/DuoLED” as audio device in Collaboration -> Settings -> Web phone
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- Press Mute button during a call to mute/ unmute the microphone; enable/ disable silent mode.
DuoLED-BT
Packing list
- 1 x DuoLED-BT Headset
- 1 x Base Station
- 1 x USB Type-C cable
- 1 x USB Type-A adapter
- 1 x portable case
Compatibility
The Headset supports dual (multipoint) connection, which means it can be connected to two devices simultaneously:
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Apple Mac, Windows PC
Warning |
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Temporary limitations:
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- Vision, SuperVision
- W-AIR LifeSaver
- W-AIR Med
- W-AIR Office
- Android, iOS apps
Features
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Note |
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Note: It is required to install Headset integration component (Collaboration -> Settings -> Extensions) to use the headset. Consult Collaboration Guide for details. Min. required versions of the component (released in WMS 5.02):
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Packing list
- 1 x DuoLED-BT Headset
- 1 x Base Station
- 1 x USB Type-C to Type-C cable
- 1 x USB Type-A to Type-C adapter
- 1 x portable case
Compatibility
The Headset supports dual (multipoint) wireless connection, which means it can be connected to two devices simultaneously:
- Via Base Station. Such connection provides full support of LED user and call statuses and compatible with:
- Apple Mac, Windows PC
- WorkForce
WelcomeConsole
Warning Temporary limitations:
- Full LED user statutes support for WorkForce, WelcomeConsole will be available later
- The Headset cannot be connected to Vision/ SuperVision via Base Station, the support will be available later
- Via Bluetooth module embedded in the Headset itself. Such connection doesn’t provide LED user statutes support, only call statutes, and compatible with:
- Vision, SuperVision
- W-AIR LifeSaver
- W-AIR Med
- W-AIR Office
- Android, iOS apps
Features
- Status LEDs: online, away, DND/conference, on call, ringing, call hold, missed call
- Answer/ Hangup/ Mute/ Volume control buttons
- Wideband audio frequency
- Ultra noise canceling mic
- Up to 30m wireless range
- Talking time up to 15 hours
- High-performance 6th generation CVC technology
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LED Indicators
Status LED
User Status/ call status | LED indication | Color | |||
Available | Steady on | Green | |||
Away | Yellow | ||||
DND/ in conference | Violet | ||||
Ongoing Outgoing call/ In call | Red | Incoming call||||
Hold | Fast short blinks | Red | Hold | Short blink followed by fast blink | Status Status color + red |
Missed call | Long blinks followed by fast short blink | Status color + red | |||
Outgoing call/ In Incoming call | Long blinks Fast short blinks | Red |
Headset status LED
Headset Statusstatus | LED indication | Color |
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Power on | One blink | Blue |
Power off | Red | |
Pairing mode | Fast short blinks | Blue |
Pairing successfully | Long blinks | Blue |
Answer a call or play music | ||
Charging | Steady on | Red |
Fully Charged | Blue |
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Base Station
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pairing LED
- Successful connection - long blue blinks
- Pairing - fast blue and red blinks
Power On/ Power Off
- Press Multi-function button for 3 seconds to turn the Headset on/ off
Charging
- Connect USB cable to the Base Station
- Plug the cable into a device USB port (use Type-A adapter if needed)
- Place DuoLED-BT into the Base Station
- When charging, the Headset status LED turns red
- When charged, headset the Headset status LED turns blue
Battery charging time
- Less than 60 minutes to charge 20%
- Less than 90 minutes to charge 50%
- Fully charged in less than 3.,5 hours
On Windows you can check the battery level using WIService tray:
- Go to Quick Launch Toolbar -> right-click on Wildix Integration Service icon and check the level of battery (Low, Medium, High):
Connection
Via the Base Station with USB cable:
- Plug USB cable into USB port
- Turn the Headset on
- The voice prompt announces “Your headset is connected”
- For Collaboration, set “Wildix DuoLED-BT” as audio device in Collaboration -> Settings -> Web phone
Via Bluetooth embedded in the headsetStandby time
- Up to 100 hours if not connected to any device
- Up to 15 hours if connected to a device with full LED user and call statutes support
- Up to 20 hours if connected to if connected to a device with LED call statutes support
On Windows you can check the battery level using WIService tray:
- Go to Quick Launch Toolbar -> right-click on Wildix Integration Service icon and check the level of battery (Low, Medium, High):
Connection
Via the Base Station:
- Connect USB cable to the Base Station
- Plug the cable into a device USB port (use Type-A to Type-C adapter if needed)
- Turn the Headset on
- The Headset Status LED starts blinking and the voice prompt announces “Your Headset is connected”
- For Collaboration, set “Wildix DuoLED-BT” as audio device in Collaboration -> Settings -> Web phone
Note |
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The Headset and the Base Station are paired by default. If you accidentally unpair them, proceed with the following steps:
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Via Bluetooth embedded in the Headset:
- Unplug the Base Station and turn the Headset offHeadset off
- Activate Bluetooth on a device you want to connect the Headset to
- Press and hold the Multi-function button for 3 seconds until you hear “Power on”. Keep pressing for 3 seconds more until you hear “Pairing”
Search for DuoLED-BT in Bluetooth devices list on your device and select it for pairing, for example, on Android device:
- If pairing is successful, the voice prompt announces “Paired… Your headset is connected”
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- Press Multi-function button to answer/ end a call
Adjust volume during a call/ ringer volume
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Mute/ unmute a mic
- Press Mute button to mute/ unmute a mic
Put on pause/ resume a call
- Press Multi-function button for 2 seconds during a call to put a call on hold / resume
Mute/ unmute a mic
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Adjust volume during a call/ ringer volume
- Press Volume Up to increase the volume
- Press Volume Down to decrease the volume
WelcomeConsole-EXT – Extension module
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Note |
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Notes:
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Packing list
1 x WorkForce WiFi Dongle
- 1 x Type-C adapter
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Compatibility
- Compatible with WP480G/ WP490 2015/ WP490G/ WP480G/ WelcomeConsole
- Compatible with Jabra, Poly (formerly Plantronics) and Sennheiser wireless headsets
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- Jabra: PRO 9450, GN 9350e, GN 9330e, GN 9125
- Poly (formerly Plantronics): Savi 700 Series (710, 720, 730, 740, 745), CS500 Series (510, 520, 530, 540), Voyager Legend CS
- Sennheiser: DW Office (running firmware version 96 or later), SD Office
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- 1 x RJ12 port (port 1 on the picture) to connect to Wildix phone
- 1 x RJ45 port (port 2 on the picture) to connect to Jabra headsets
1 x 3.5 mm Jack (port 3 on the picture) to connect to Poly (formerly Plantronics) headsets
Connection
Note |
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Note: In case you connect two extension modules + 1 WPEHS, it’s necessary to connect the power adapter to the 2nd extension module. |
Jabra (GN Netcom):
Poly (formerly Plantronics):
Sennheiser:
Firmware Upgrade (WelcomeConsole-EXT and WPEHS)
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Starting from WMS version 3.86.36206.30, Firmware firmware update is included into provisioning and there is no need to do it manually.
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- Download the firmware file from the corresponding folder: https://drive.google.com/open?id=0B4EVs-56WfKZOV9NMmlVdmJiQlk (file with *.rom extension)
- Access the WP web interface
- Go to the menu Phone -> Ext key Key -> Ext Upgrade -> choose the firmware file
- Click Submit
- Click Ok to confirm
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