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The Document describes what is Wildix Integration Service (WIService), the installation process and available features. WIService Changelog: https://www.wildix.com/new-releases-and-updates/microservices-changelog/. Created: February 2019 Permalink: https://confluence.wildix.com/x/EgAeAg |
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Integration service (WIService)
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Each time a new version is available, a popup notification is displayed.
Supported features
After installation of WIService, the following features become available:
CDR-View
CDR-View is monitoring and reporting tool.
Details: https://manuals.wildix.com/cdr-view-user-guide/CDR-View User Guide.
Popup App
Popup URL/ App can be set up in Collaboration Settings -> Personal, see the guide: How to set up web application integration via Popup URL.
Direct RTP (experimental)
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Note: The feature is removed starting from WMS v. 4.02.44497.40. |
The feature is enabled in Collaboration Settings -> Web Phone -> Enable direct-rtp (experimental). It allows RTP streams to be passed directly between devices (the feature is removed starting from WMS version 4.02.44497.40).
Details: How to set DSCP QoS for Wildix devices and Web Phone.
Call generation via URI
Thanks to URI support it is possible to generate a call by clicking on a link containing a phone number. After you click on a link, a call is placed via an active device selected in Collaboration.
Details: What is Wildix URI, Collaboration User Guide.
Call generation via shortcut (Windows only)shortcut
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Note for macOS: The feature is available starting from WIService v. 2.11.4. Also make sure "Wildix" is added to Accessibility permissions in macOS Security & Privacy settings. |
The option is enabled in Collaboration settings -> Personal -> Dialing hot key. It allows setting up a shortcut for click2call from applications/ web pages. To place a call, select a phone number and press the key combination. The call is placed via an active device set in Collaboration.
Details: Collaboration User Guide.
Troubleshooting
In case you have any issues with the component or want to restart/ uninstall it, follow Debugging of Wildix Integration Service and related components for instructions.
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