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In this Quick Start Guide you can find information on how to connect WHS headsets (WHS-MONO, WHS-DUO, WHS-BT), Mono/ DuoLED, DuoLED Bluetooth, WelcomeConsole-EXT – keypad extension module for WelcomeConsole/ WP490 2015/ WP490G, WorkForce WiFi Dongle, WPEHS – Wireless Headset Adapter for WelcomeConsole/ WP490 2015/ WP490/ WP480G. Useful links:
Updated: June 2021 Permalink: https://confluence.wildix.com/x/Ygo8AQ |
| Table of Contents |
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WHS – Wildix Headsets
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Note: It is required to install Wildix Integration Service on Windows and Headset Integration component on macoS (Collaboration -> Settings -> Extensions) to use the HeadsetDuoLED-BT. Consult Collaboration Guide for details. Min. required versions of the component (released in WMS 5.02)components:
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Packing list
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- Via Base Station. Such connection provides full support of LED user and call statuses and compatible with:
- Apple Mac, Windows PC
- WorkForce
WelcomeConsole
Warning Temporary limitations:
- Full LED user statutes support for on WorkForce, WelcomeConsole will be available later
- The Headset cannot be connected to Vision/ SuperVision via Base Station, the support will be available later
- Via Bluetooth module embedded in the Headset itself. Such connection doesn’t provide LED user statutes support, only call statutes, and compatible with:
- Vision, SuperVision
- W-AIR LifeSaver
- W-AIR Med
- W-AIR Office
- Android, iOS apps
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LED Indicators
Status LED
User/ call status | LED indication | Color |
Available | Steady on | Green |
Away | Yellow | |
DND/ in conference | Violet | |
Outgoing call/ In call | Red | |
Hold | Fast short blinks | Status color + red |
Missed call | Long blinks followed by fast short blink | Status color + red |
Incoming call | Fast short blinks | Red |
Headset status LED
| Headset status | LED indication | Color |
|---|---|---|
| Power on | One blink | Blue |
| Power off | Red | |
| Pairing mode | Fast short blinks | Blue |
| Pairing successfully | Long blinks | Blue |
| Answer a call | ||
| Charging | Steady on | Red |
| Fully Charged | Blue |
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- Connect USB cable to the Base Station
- Plug the cable into a device USB port (use Type-A adapter if needed)
- Place DuoLED-BT into the Base Station
- When charging, the Headset status LED turns red
- When charged, the Headset status LED turns blue
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- Go to Quick Launch Toolbar -> right-click on Wildix Integration Service icon and check the level of battery (Low, Medium, High):
On macOS you can check the battery level using Headset integration:
- Go to Menu Bar -> click on Headset Integration icon check the level of battery (Low, Medium, High):
Connection
Via the Base Station:
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The Headset and the Base Station are paired by default. If you accidentally unpair them, proceed with the following steps:
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Notes:
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Packing list
1 x WorkForce WiFi Dongle
- 1 x Type-C adapter
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