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Integration service (WIService)

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Several other standalone components also depend on WIService: Fax Printer and Outlook integration (detailed information about these components can be found in Extensions chapter of Collaboration User Guide). When installing one of the mentioned components, WIService is automatically installed. 

WIService integrates with Mac OS Contacts: macOS contacts lookup and call generation.

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• macOS X 10.12 and higher
• Windows 7 and higher. WIService for Windows also requires .NET Framework v.4.0

Installation

Go to Collaboration Settings -> Extensions:

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• WIService.pkg (macOS)/ SetupWIService.exe (Windows) is downloaded
• Install the package following the prompts

macOS:

Windows: 

You can enable auto update option:

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Details: What is Wildix URI, Collaboration User Guide.

• Call generation via shortcut 

  Note
  Note for macOS: The feature is available starting from WIService v. 2.11.4. Also make sure "Wildix" is added to Accessibility permissions in macOS Security & Privacy settings.

  
  

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Details: Collaboration User Guide.

• Headsets support

The feature ensures support of remote call answer/ hangup and volume control for Wildix and compatible third-party headsets (Jabra, Plantronics, Sennheiser). Depending on the OS of your device, you can enable it in the following way: 

Windows:

Go to WIService Quick Launch Toolbar -> WIService tray menu -> Settings -> tick off Headset integration enable. Call control options are available in WIService tray menu: 

macOS:

Go to the Menu Bar -> click on the Wildix Integration Service icon -> choose Settings, and make sure the option Headset integration enable is ticked off. You can find call control options in the Wildix Integration Service menu:

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The features allow you to share your screen with other users and let them take remote control of your device. 

Details: Collaboration User Guide.

Troubleshooting

In case you have any issues with the component or want to restart/ uninstall it, follow Debugging of Wildix Integration Service and related components for instructions.

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