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This step-by-step guide leads you through the process of activation and configuration of the Wildix system. WMS version: 6.0X / 5.0X Updated: January 2023 Permalink: https://wildix.atlassian.net/wiki/x/hhbOAQ |
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Note: Starting from WMS Beta 6.02.20230228.2, WMS interface has been updated. Current documentation includes the UI/UX changes. In case of WMS version prior to WMS Beta 6.02.20230228.2, you can use older version of this guide: WMS Start Guide - old interface.pdf |
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Introduction
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User interface for access to UC&C, completely web-based and accessible via the browser; requires at least Essential license. Additionally, you can download mobile apps for iOS/ Android from App store / Google play market.
WMP
Accessible at https://my.wildix.com/. Wildix PBXs should connect to the WMP server for:
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Tech Wizards FB group (please add yourself to the group): https://www.facebook.com/groups/wildixtechwizards/
Official website: www.wildix.com
WMP (activation, licenses, orders, tickets): https://my.wildix.com/
- eLearning platform: https://training.wildix.com/
Blog: https://blog.wildix.com/
DOCUMENTATION: https://wildix.atlassian.net/wiki/spaces/DOC
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Proceed as follows:
Connect to WMP using your credentials
Go to Customers tab; to create a new PBX, you first need to add a customer (if it does not exist yet); click Add:
Create a new customer (company): fill in the fields and click Save:
You need to create at least one contact: fill in the fields and click Add:
Now you can proceed with adding a new PBX: go to PBXs tab:
You are now under PBXs tab, click + to add a new PBX:
Fill in the fields:
Model: select WPBX-CLOUD for Cloud / WPBX-VM/HW for Virtual or Hardware
Region (only for Cloud PBX): select the datacenter region
Name: PBX domain name by which your PBX is accessible via the browser; in the example provided below, the PBX can be accessed by URL https://elenatest2.wildixin.com
Expire: select the recurring billing period: monthly / yearly / 5 years / lifetime (lifetime is not available for Cloud PBX)
PBX-BASIC / UC-Essential / UC-Business / UC-Premium / UC-Wizyconf Room / UC-Wizywebinar / PBX-Service: add the number of users of each profile (more about each profile: https://www.wildix.com/licensing/)
Storage size and enable Static IP (only for Cloud PBX): increase Cloud instance storage size. For more details, refer to the chapter: Increase storage on Cloud PBX
Note Note: Starting from July 1 2021 onward, all PBXs will get a dynamic IP address by default. If you need to reserve static IP for your Cloud PBX, there are several options:
- Switch to CLASSOUND to provide a more modern service
- Ask your provider to switch from the IP-based authentication to the password/login one
- Buy the storage (If you have previously purchased an extra storage, the IP is reserved)
- x-caracal: tick the option to activate x-caracal ACD stats service on this PBX. Important: make sure you add at least 10 Business/ Premium + 1 Premium licenses on this PBX to be able to activate x-caracal. More information on how to activate x-caracal on the WMS side: x-caracal documentation. Important: x-caracal is supported only on Cloud or Virtual PBXs, Hardware PBXs are not supported. Make sure you have the min. required WMS version
MS-PhoneSystem: this is an extension of the teams4Wildix (integration of Microsoft Teams with Wildix PBX). It requires the CLASSOUND service to be activated on the PBX. Important: Make sure you have the min. required WMS version
Click Add; your PBX has been created:
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Cloud PBXs are automatically activated after they are created in WMP (see chapter Creation of Per User PBX on WMP). |
- Copy PBX key from WMP:
Go to the tab PBX per user, select your company, then select the PBX that you have created on step 1
Click Copy PBX key to clipboard
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Calls history can be accessed from Collaboration, WP, iOS / Android apps (W-AIR shows only local call history).
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Note: It is possible to configure SSL connection for sending CDR data to external MySQL server. See the following guide for instructions: Custom config parameters List: Enable SSL connection to remote MySQL server. |
SIP-RTP
Go to PBX -> SIP-RTP
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Auto discover external IP address (Hardware / Virtual PBX): enable to automatically discover the public IP address using DynDNS website url entered into the field below
DynDNS website url (Hardware / Virtual PBX): the URL of the service used to discover the public IP address (http://checkip.wildix.com/ by default)
External secure port (Default 443) (Hardware / Virtual PBX): this option allows you to enter a different port used for TLS connections
Auto add new devices in local networks (Hardware / Virtual PBX): must be enabled to allow auto-configuration of Wildix devices via auto.wildixin.com (the option is enabled for 2 hours after which it is automatically disabled)
Click Save to apply changes. More information on SIP-RTP settings can be found here: WMS Settings Menu Admin Guide.
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Go to PBX -> WMS Network.
Server configuration:
PBX modeData Sync Role: select Server
MTU: specify the size of the largest protocol data unit that the can be passed on VPN (MTU = maximum transmission unit)
Login: set up the Login (must be the same on Server and Clients)
Password: set up the Password (must be the same on Server and Clients)
Click Start to enable WMS Network:
Client configuration:
Data sync modeSync Role: select Client
Server PBX IP: specify the WAN IP of the Server PBX (or the *.wildixin.com domain name)
MTU: same as on Server PBX
Login: same as on Server PBX
Password: same as on Server PBX
Click Start to enable the Client mode on this PBX:
Go to WMS Users -> PBXs: now you can view all the PBXs in your WMS network and click on the Host name to connect to any of these PBXs.
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Notes:
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In case of WMS Network, there are also the following options:
- 11- Move users to another PBX: in case of WMS Network, you can select one or more users and move them to another PBX in the network
- 12 - Select PBX: in case of WMS Network, you can select to view users of a different PBX in the Network or to view all the users registered to all the PBXs in the WMS Network
Set user passwords
The first time you connect to the WMS, you are required to change the generic admin password.
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Power on / connect WP4X0 / media gateways / W-AIR base stations to the network
Make sure that all the devices have received the IP address from the DHCP server of the network (PBX or external DHCP)
Go to WMS Devices -> Devices
Click +Add
Select Automatic mode and click Next
Click Scan; you can specify the IP range in the Search field located just above the table:
Select your device(s) on the list and click Next
Wait till device(s) Status changes from Provisioning to Provisioned
Provisioned devices are displayed in the table
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Power on / connect WP4X0 Wildix phones media gateways to the network.
Make sure that all the devices have received the IP address from the DHCP server of the network (PBX or external DHCP).
Go to WMS Devices -> Devices
Click +Add to add a new device
(Hardware, Virtual PBX) Select Semi-Automatic mode and click
Click Next:
Enter the device’s Mac Address (Mac address can be normally found on the backside of each device):
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Note: a new FW notification is not indicated for BRI/ PRI media gateways. To update their firmware, upgrade your PBX to the latest version. Within half an hour after the procedure is over, media gateways are automatically updated. |
Assign WP4X0 to users
After you have provisioned WP phones, proceed with assigning phones to users.
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Assigned ports are displayed in the table:
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Known limitation: It is not recommended to set TCP/ TLS protocols when using W24FXS as the device can not receive more than 3 calls simultaneously. To overcome the limitation, you can set UDP as a transport protocol via the custom provisioning parameter:
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Go back to WMS -> Devices
Select the same base station and click Configure / Sync device
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For CLOUD PBXs, you need to power the base station down and then power it up again (reboot the base station) to apply the new parameters! |
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Note: Base station is displayed with grey status in the table of devices, unless you register at least one handset / headset. |
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Note: Starting from WMS 5.04.20220309.1, it is possible to assign registered W-AIR handsets/ headsets to users via WMS -> Devices -> W-AIR Devices. See the section: Assigning W-AIR handsets/ headsets via WMS |
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Note: Starting from WMS 5.04.20220309.1, it is possible to assign registered W-AIR handsets/ headsets to users via WMS -> Devices -> W-AIR Devices. See the section: Assigning W-AIR handsets/ headsets via WMS. |
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Notes:
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For more information on CDR-View, refer to https://www.wildix.com/monitoring/.
CDR-View User Guide: CDR-View User Guide.
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- Connect antennas to the rear panel of the gateway
Insert the SIM card to the slot
Note Note: Make sure the PIN code of the SIM card is disabled.
Connect the WAN interface of the gateway to the Switch
Provision the gateway as described in chapter Provisioning of devices
Once you have provisioned the gateway, a new trunk automatically appears in the corresponding section in WMS > Trunks -> GSM/UMTS section
The status is green, which means the media gateway is registered
Note Important: Status of signal quality is currently not supported!
Double click on the trunk to edit the trunk parameters:
Default Tone: select the country where the trunk is used
Country Code: select the country where the trunk is used for correct number normalization; select Custom country to manually enter the country code
Dialplan (main by default): Dialplan procedure used for calls via this trunk
Number of SIM: called number, which should be present in the Dialplan procedure, used for calls via this trunk; more information on Wildix Dialplan to follow, in chapter Wildix Dialplan
Enable SMS receiving: enable incoming SMS messages to the SIM card; specify the e-mail address in the field below
SMS2EMAIL service e-mail: e-mail address used for new messages notifications
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- Click Record button: the call arrives to Collaboration/ the device registered to your account (e.g. a Wildix phone)
- Answer the call and pronounce your message (e.g. “Our offices are closed. Your call will be forwarded to Voicemail”)
- Hang up to save your message:
Via this menu it is possible to upload and play audio files:
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An example of Kite implementation can be found here: www.wildix.com/contacts.
One of the advantages of Kite is that it’s fully integrated into the Wildix telephony system:
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