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The Guide describes explains what is the identity of numbers and how to configure and use the feature. Supported starting from WMS version 4.01.44215.30 Created: August 2019 Permalink: https://confluence.wildix.com/x/AgBKAw |
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The Guide describes how to configure and use the feature allowing you to change the identities. Created: August 2019 Updated: February 2024 Permalink: https://wildix.atlassian.net/wiki/x/NgLOAQ |
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Note: The Identities Feature is supported on old generation Wildix Phones (pre 2024) only. The new Wildix Phones 5 (2024) are not supported. |
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Overview
The feature allows changing a real user's number and substituting it with a false identity. The When placing a call, the identity number prefix is automatically added to the called number and saved in History . The configuration can be set up for both internal and external outgoing/ incoming calls.
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When placing an internal call, a real user's extension is replaced with the identity of a false extension.
Limitations (only for internal calls):
- A real user's number instead of identity extension can be displayed when transferring and adding to conferences such calls (a real number is also displayed in CDR-View)
- Personal call recordings are not shown in Collaboration (if user has specified his email in Settings -> Personal, the call recording is sent to the email, but it is unavailable in Call History)
- A caller cannot see call duration in Collaboration Collaboration -> History
- A caller cannot switch an active device using Incall feature "Continuity" *5 (Service code "Continuity" works)
- BLF "Colleague" displays user's identity extension instead of a called number during outgoing calls if the option "View calls" is enabled
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Note: a real number is still recorded in CDR-View. |
ConfigurationConfiguration
Step 1. Add extension numbers by creating extra users to use them as identity numbers (assign PBX-Service License to such users). Do not use real user extensions for this purpose.
Step 2. Specify the number(s) in WMS:
- Go to WMS -> Users -> select a user or multiple users
- Click Edit preferences -> Settings -> Identities
- Specify the custom identity number(s) that you've added previously in the field Identities:
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Note: If you enter several identity numbers, separate them by commas. |
Step 3. Add BLF keys "Identities" or "Line":
- Go to Users -> select a user or multiple users
- Click Edit preferences -> Settings -> Function keys
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- Collaboration -> Settings -> Function keys
Configuration for incoming calls Anchor incomingcalls incomingcalls
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The configuration allows receiving internal and external incoming calls and perform call forwarding:
- Create a separate Dialplan procedure "identities_routing"
- Set the identity number as a called number in Dialplan
- Use Set application to set the variable __TO_IDENTITY: Set ->__TO_IDENTITY ->${EXTEN}
- Use Dial the phone application to dial the real user number
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You can also use Custom application to set the variable:
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Add "identities_routing" to Included procedures of Dialplan for managing incoming calls:
Note Make sure "identities_routing" is placed before "pbxinternal" if you configure it for internal calls.
Usage
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Notes:
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Feature code "Identity" 78
The Identity can be changed via Feature code "Identity" 78 from any Wildix device.
Consult Feature Codes and Pre answer Services Guide for detailed information.
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BLF key "Identities"
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Supported on WP4X0, START (ex WP410), WorkForce, WelcomeConsole. Documentation: Wildix VoIP Phones - User Guide. |
- Press BLF "Identities" on WP4X0 or WelcomeConsole
- Select the identity from the list of all available identities
- The selected identity is indicated on the screen and displayed instead of a real user's number during outgoing calls
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Note: After changing the identity, it is also displayed on W-AIR handsets. |
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BLF key "Line" (only WMS 5.0)
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Supported from firmware for WP480GR3 v. 63.145.10.11, WP490GR3 v. 67.145.8.90, WelcomeConsole v. 68.145.2.22, WorkForce |
- Press BLF key "Line" on WP4X0 or WelcomeConsole. When it is selected, LED indicator becomes steady blue
- Dial a number you wish to call
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Important: in order to place outgoing calls, you need to add an empty BLF key "Line" (it must be the first on the list). |
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