The Guide describes how to configure and use the feature allowing you to change the identities. Created: August 2019 Updated: February 2024 Permalink: https://wildix.atlassian.net/wiki/x/NgLOAQ |
Note: The Identities Feature is supported on old generation Wildix Phones (pre 2024) only. The new Wildix Phones 5 (2024) are not supported. |
The feature allows changing a real user's number and substituting it with a false identity. When placing a call, the identity number prefix is automatically added to the called number and saved in History . The configuration can be set up for both internal and external outgoing/ incoming calls.
Video:
https://youtube.com/embed/rKI0KY9AZgg |
<iframe src="https://youtube.com/embed/rKI0KY9AZgg" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe> |
Internal calls
When placing an internal call, a real user's extension is replaced with the identity of a false extension.
Limitations (only for internal calls):
External calls
When placing an external calls, a number is replaced with the identity of a false office number.
Note: a real number is still recorded in CDR-View. |
Step 1. Add extension numbers by creating extra users to use them as identity numbers (assign PBX-Service License to such users). Do not use real user extensions for this purpose.
Step 2. Specify the number(s) in WMS:
Note: If you enter several identity numbers, separate them by commas. |
Step 3. Add BLF keys "Identities" or "Line":
or
The configuration allows receiving internal and external incoming calls and perform call forwarding:
You can also use Custom application to set the variable:
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Add "identities_routing" to Included procedures of Dialplan for managing incoming calls:
Make sure "identities_routing" is placed before "pbxinternal" if you configure it for internal calls. |
Notes:
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The Identity can be changed via Feature code "Identity" 78 from any Wildix device.
Consult Feature Codes and Pre answer Services Guide for detailed information.
Supported on WP4X0, START (ex WP410), WorkForce, WelcomeConsole. Documentation: Wildix VoIP Phones - User Guide. |
Supported from firmware for WP480GR3 v. 63.145.10.11, WP490GR3 v. 67.145.8.90, WelcomeConsole v. 68.145.2.22, WorkForce |
Important: in order to place outgoing calls, you need to add an empty BLF key "Line" (it must be the first on the list). |