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The Document describes what is Wildix Integration Service (WIService), the installation process and available features. Created: February 2019 Updated: August September 2023 Permalink: https://wildix.atlassian.net/wiki/x/HgfOAQ |
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Integration service (WIService)
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Thanks to URI support it is possible to generate a call by clicking on a link containing a phone number. After you click on a link, a call is placed via an active device selected in Collaboration / x-bees (for x-bees, the support starts from WIService v.3.14.3).
Details: What is Wildix URI, Collaboration User Guide.
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Go to Quick Launch Toolbar -> WIService tray menu -> Settings -> tick off Headset integration enable. Call control options are available in WIService tray menu:
- Outlook integration
Outlook Integration (merged into WIService starting from WIService v. 3.5.1) adds support for Calendar Sync, Presence, click2call, IM, call popup from Outlook
Find more info in this guide: Outlook integration for Microsoft Windows
macOS:
Go to the Menu Bar -> click on the Wildix Integration Service icon -> choose Settings, and make sure the option Headset integration enable is ticked off. You can find call control options in the Wildix Integration Service menu:
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The features allow you to share your screen with other users and let them take remote control of your device.
Details: Collaboration User Guide.
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Note: The option is not displayed if you have a native Collaboration app installed, or if there is a Collaboration tab already opened in a browser. |
- Outlook integration (Windows)
Outlook Integration (merged into WIService starting from WIService v. 3.5.1) adds support for Calendar Sync, Presence, click2call, IM, call popup from Outlook
Find more info in this guide: Outlook integration for Microsoft Windows
- User status display
Starting from WIService v. 3.16.1, WIService icon in tray menu displays user status from an active Collaboration / x-bees tab:
Presence on the WIService icon is updated automatically once user presence is changed in Collaboration / x-bees. If Headset integration is enabled, there is also a tooltip with the name of the status (available, away, do not disturb / busy).
- Mute Reminder
Starting from WIService v. Version 3.13.3, it is possible to disable/ enable beep tone mute reminder for MonoLED-BT and DuoLED-BT headsets:
- Click on the WIService in menu bar on macOS / toolbar on Windows
- Disable / enable the option Mute Reminder
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- Pause media on call (Windows)
The pause media on call feature allows to pause media playback when a call starts and resume the playback when the call ends if the call duration is less than 5 minutes on Windows.
Requirements:
- WIService v. 3.14.2
- Windows 10, version 1809 or higher
- Google Chrome, Microsoft Edge, Firefox browser
- Enabled Headset integration
To enable the feature:
- Click on the WIService icon in tray menu
- Enable the option Pause Media on Call
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Send Feedback
Starting from WIService v. 3.9.1, it is possible to send feedback about WIService:
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