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Feature codes are useful for IP phone users and web users as they provide such features as call recording, call intrusion, switch active device during a call and many others. They are also helpful for analog phone users as they allow performing call transfers, set up user status, call forwarding etc. Feature codes can be changed, on this page you can find the default settings with examples. Pre answer services allow users to interact with the system in case the dialed extension cannot answer a call right away. WMS Version: 5.0X / 46.0X Updated: April 2019January 2023 Permalink: https://wildix.atlassian.net/wiki/x/wRnOAQ |
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- Press *1 during a call to start call recording; press it again to stop the call recording
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- call recording
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Pause recording
Default code: *2
Description: Code to pause/ unpause call recording during a call
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Note: it is also possible to dial *5 on one of the devices registered to your account to continue the conversation from that device, see Continuity service code in Services 30284212 section of this Guide. |
Services
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Default code: 82
Description: Dial by name feature allows you to enter a part of a Colleague's name or surname for the search.
This feature is also available via Dialplan application “Dial by name”. Users can record their names via Service code Voicemail 30284212 81 (call 81, press 0 for mailbox options, then press 3 to record your name)
Usage:
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Call groups and Pickup groups feature added in WMS version 4.01.44093.23 allows the system administrator to configure custom groups in which a user can be present as call agent (Call groups) or in which a user can pick up calls (Pickup groups). More about this feature: Call and Pickup Groups.
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Pick up a ringing call of a call group:
Call group management
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Refer to Identities Feature for detailed information.
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Note: The Identities feature is supported on old generation Wildix Phones (pre 2024) only. The new Wildix Phones 5 (2024) are not supported. |
Pre answer services
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Note: Appliance of pre answer services can be allowed/ forbidden via ACLs "Can (cannot) use pre answer services" and "Can (cannot) use pre answer services & messages". Detailed information about ACL rules: ACL rules Admin Guide. |
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