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This Document contains documents for CLASSOUND Activation Requests. Created: April 2020 Updated: December 2023 Permalink: https://wildix.atlassian.net/wiki/x/rxfOAQ |
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Introduction
CLASSOUND is the only solution that allows you to enjoy First Class Audio Quality all over the world, safely in the Cloud. It provides the First Class Sound you deserve, wherever you work.
CLASSOUND is a built-in VoIP trunk, available out of the box in the Wildix system, it is especially useful for international companies with offices in different countries because it gives them an opportunity to connect all of their offices using the same operator, and for companies who have customers and partners all over the world and simply need to place and receive international calls.
More information on CLASSOUND: https://www.wildix.com/product/classound/ -international-calling-service/.
Read the document document How to configure and use CLASSOUND.
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CLASSOUND Terms of
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license
All services related to the same PBX have the same terms and expiration date.
Here are some examples:
- In case you activate CLASSOUND on a PBX with yearly licenses. What kind of term will be applied to CLASSOUND and HWaaS for that PBX? Yearly as well.
- You have a PBX with monthly licenses. What kind of term will be applied to CLASSOUND and HWaaS for that PBX? Monthly as well.
-> You cannot have a monthly service connected to a yearly PBX (or to any PBX with a different kind of license).
Ex. of the same expiration date for services and a PBX:
- You activate a PBX with yearly licenses in May 2020: expiration will be in May 2021. After a while, you order CLASSOUND for that PBX in August 2020. In this case, CLASSOUND will expire the same date as the PBX: May 2021, and the cost will be prorated to the effective period (August 2020 - May 2021).
- The same rules apply to monthly and 5 year services.
-> The expiration date must be the same for the PBX and the services connected to that PBX.
Procedure to
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order new CLASSOUND DIDs or full DIDs porting
Step 1.
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Austria
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Canada
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France
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For French DID we also need a customer’s business to be registered in the same area where the number is requested. For a company end-user we will need to receive an Enterprise Registration Certificate/Business Registration document (such as a Kbis or INSEE document). Note that this document primarily serves as a proof of ID for a business end user. You can submit it also as the proof of address should the relevant address be stated on it. Should the relevant address not be stated on this document, you will need to provide a valid proof of address* in addition. *Valid proofs of address include third party issued monthly bank statements and public utility bills (showing regular use of services) that have been issued in the last six months and government documents (issued in the last year) and they must provide all the necessary information in the added address on the platform. |
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Germany
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For German DID we also need a customer’s business to be registered in the same area where the number is requested. Acceptable documents are Handelsregisterauszug (Commercial Register) or Bescheinigung der Gewerbeanzeige (Business Registration). For German numbers we can not accept utility bills as proof of address. The proofs are to be from official sources to be used to substantiate the end user has legal presence at the location within Germany. Documents issued by a local authority (government agency) such as proof of residence from the municipality or a proof of business registration from the trade registry are more than acceptable. The document should be complete, issued to the relevant company and state the relevant address on the document and it needs to be issued by an official state, municipality, government, authority or trade/commerce organisation. |
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Italy
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For Italian DID we also need a proof of Italian business registration (Visura) and the business owner’s national ID. |
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Mexico
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Portugal
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Spain
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Switzerland
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UK
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US
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Step 2. Fill out the form and upload all the required documents
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Prepare the documents
Order new DIDs
To order a new DID number, you need to provide address information and prepare the following documents. At the next step, you need to attach them to the order form.
Country | Required Information & Documents |
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Austria | Address in the requested area |
Belgium | Address in the requested area |
Canada | Address for 911 service activation for Canada located End-users Documentation: CLASSOUND E911 Compliance |
Croatia | Address in the requested area |
Czech Republic | Address in the requested area |
Denmark | Address in the requested area |
Estonia | Address in the requested area |
Finland | Address in the requested area |
France |
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Germany | Address in the requested area |
Ireland | Address in the requested area |
Italy | Address in the requested area |
Netherlands |
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Norway |
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Poland | Address in the requested area |
Portugal |
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Romania | Address in the requested area |
Slovakia | Address in the requested area |
Slovenia | Address in the requested area |
Spain |
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Sweden | Address in the requested area |
Switzerland | Address in the requested area |
Turkey |
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UAE |
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United Kingdom | Address in the requested area |
United Kingdom (2-way SMS) | Address in the requested area |
USA | Address for 911 service activation for USA located End-users Documentation: CLASSOUND E911 Compliance |
Other countries |
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Port existing DIDs
For number porting you need to prepare the following documents:
Download, fill out and sign the LOA documents (find the LOA documents for your country below)
Note Professional Formatting:
The Letter of Authorization should be typed and formatted in a clear and professional manner. All the information in the LOA should be readable. Printed text is highly appreciated to enhance readability.Accuracy of Information:
It is mandatory that all information in the LOA matches the details in the Customer Service Records with your current service provider or is consistent with your latest invoice.Completeness:
Fill in the LOA accurately and completely. Ensure that all relevant fields are correctly and comprehensively filled out.Number Information:
Include all the numbers that need to be ported and specify the type of numbers if known. This helps us process the porting request accurately.
If you do not wish to transfer all associated numbers, it is essential to break the skip group with your current operator. This ensures that only the desired numbers are ported.End-User Signature and Stamp:
The LOA must be signed and stamped by the End-user or the person authorized to make this request on behalf of the customer or company, confirming their consent to the porting process.- Last invoice
Country | LOA documents |
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Austria | |
Belgium | |
Canada | |
Denmark | |
Estonia | |
Finland | |
France | |
Germany | |
Ireland | |
Italy | |
Luxembourg | |
Mexico | Wildix Classound Mexico LOA.zip |
Netherlands | Netherlands.LOA.pdf |
Norway | |
Portugal | Wildix Classound Portugal-LOA.zip |
Romania | Wildix Classound Romania-LOA.zip |
Slovakia | Wildix Classound Slovakia-LOA.zip |
Spain | |
Sweden | |
Switzerland | |
UK | |
USA | |
Other countries | In case your country is not present on this page and there is no LOA for your country: send us the order via the form please (at a certain step you will have the option to select "Rest of the World" (for Porting only or for NEW DID only), we will get in touch with you in case any additional documents will be needed. |
Step 2. Fill out the form on WMP and upload all the required documents
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Important:
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Warning |
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Warning: Emergency calls are not available until the porting procedure is completed. |
DIDs ordering/ porting can be managed via WMP. There you can add new activation/ porting requests, track the progress of already submitted ordering/ porting requests and view the list of ordered/ ported DIDs. Additionally, you are automatically updated via email about activation/ DIDs porting status.
Time frame for DIDs ordering/ porting:
- New DIDs ordering - up to 3 days
Full porting: incoming DIDs - 2+ weeks; outgoing DIDs - up to 2 days
Note Note: In case of Instant Virtual Porting, the time frame for incoming DIDs is up to 2 days.
- Only outgoing DIDs porting - up to 2 days
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You can make outbound calls right after DIDs porting request is registered in the system, no need to wait till the request is completed. Usually, porting requests are registered the same business day or the next one. |
To submit your CLASSOUND request:
- Go to WMP -> Customers/ Resellers
- Select your customer/ reseller and click Options button (three dots)
Select CLASSOUND DIDs
Click + to activate CLASSOUND service
Confirm that you read Terms and Conditions, select a PBX you want to activate the service on, select country, and choose one of the options:
- Outbound calls - use existing phone numbers for outbound calls
- New DIDs - order new numbers for inbound and outbound calls
- New Free Phone - order new free phone (toll-free) numbers for inbound and outbound calls
- Full DIDs Porting - port existing numbers to for inbound and outbound calls
Outbound calls
To use existing numbers for performing outbound calls:
Specify the numbers in international format and click Add:
Warning Important:
- Partner is fully responsible that the numbers provided are correct and correspond the requirements.
- Emergency service calls and short-codes calls are not available for Outbound Only DIDs.
- Click Move to next step:
- On the next screen, you can see an estimated cost of your order. Click Confirm Order to submit the request:
Also, there is possibility to use Instant Virtual Porting for Outbound Only DIDs. In this case, a dedicated Virtual DID is provided, so that you can configure call forwarding from your original DID to the Virtual DID, and have both outbound and inbound calls performed via CLASSOUND. To order Virtual DID, please open a Customer Care ticket.
To read more about Instant Virtual Porting, refer to the guide: CLASSOUND Instant Virtual Porting (IVP).
New DIDs or New Free Phones
To order new CLASSOUND DIDs or Free Phone numbers:
- Fill in the following information:
- First and Last Names
- Company Name and Address
- DID quantity
- Upload proof of address
- Click Move to next step
- On the next screen, you can see an estimated cost of your order. Click Confirm Order to submit the request:
Full DIDs Porting
To order full DIDs porting:
- Fill in the following information:
- First and Last Names
- Company Name and Address
Specify the numbers to be ported in international format and the date of preferred porting
Warning Important: Partner is fully responsible that the numbers provided are correct and correspond the requirements.
Indicate if Instant Virtual Porting is required
Note Note: The feature allows you to receive incoming calls to your existing numbers via CLASSOUND almost instantly, without the need to wait for 2+ weeks till porting is done.
For detailed instructions, check out this guide: CLASSOUND Instant Virtual Porting (IVP)- Attach the signed LOA related to your country and invoice
- Click Move to next step
- On the next screen, you can see an estimated cost of your order. Click Confirm Order to submit the request:
After the procedure is completed, the list with all DIDs belonging to the specific customer/ reseller is displayed showing Price, Status and DID activation date:
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