| Scroll export button | ||||||||
|---|---|---|---|---|---|---|---|---|
|
| Info |
|---|
This Document contains documents for CLASSOUND Activation Requests.describes what Instant Virtual Porting is and how to configure it. Created: April 2020September 2022 Updated: May 2022December 2023 Permalink: https://wildix.atlassian.net/wiki/x/GgD8Ag Article on our Blog: Instant Virtual Porting: The Easy Way to Keep Your Phone Number |
| Table of Contents |
|---|
Introduction
CLASSOUND is the only solution that allows you to enjoy First Class Audio Quality all over the world, safely in the Cloud. It provides the First Class Sound you deserve, wherever you work.
CLASSOUND is a built-in VoIP trunk, available out of the box in the Wildix system, it is especially useful for international companies with offices in different countries because it gives them an opportunity to connect all of their offices using the same operator, and for companies who have customers and partners all over the world and simply need to place and receive international calls.
More information on CLASSOUND: https://www.wildix.com/classound/.
Read the document How to configure and use CLASSOUND.
| Scroll only inline |
|---|
https://fast.wistia.com/embed/medias/ha7jqyj3jd |
| Easy html macro |
|---|
<script src="https://fast.wistia.com/embed/medias/ha7jqyj3jd.jsonp" async></script><script src="https://fast.wistia.com/assets/external/E-v1.js" async></script><div class="wistia_embed wistia_async_ha7jqyj3jd" style="height:360px;position:relative;width:640px"><div class="wistia_swatch" style="height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;"><img src="https://fast.wistia.com/embed/medias/ha7jqyj3jd/swatch" style="filter:blur(5px);height:100%;object-fit:contain;width:100%;" alt="" aria-hidden="true" onload="this.parentNode.style.opacity=1;" /></div></div> |
CLASSOUND Terms of license
All services related to the same PBX have the same terms and expiration date.
Here are some examples:
- In case you activate CLASSOUND on a PBX with yearly licenses. What kind of term will be applied to CLASSOUND and HWaaS for that PBX? Yearly as well.
- You have a PBX with monthly licenses. What kind of term will be applied to CLASSOUND and HWaaS for that PBX? Monthly as well.
-> You cannot have a monthly service connected to a yearly PBX (or to any PBX with a different kind of license).
Ex. of the same expiration date for services and a PBX:
- You activate a PBX with yearly licenses in May 2020: expiration will be in May 2021. After a while, you order CLASSOUND for that PBX in August 2020. In this case, CLASSOUND will expire the same date as the PBX: May 2021, and the cost will be prorated to the effective period (August 2020 - May 2021).
- The same rules apply to monthly and 5 year services.
-> The expiration date must be the same for the PBX and the services connected to that PBX.
Procedure to order new CLASSOUND DIDs or full DIDs porting
Step 1. Prepare the documents
Order new DIDs
To order a new DID number, you need to provide address information and prepare the following documents. At the next step, you need to attach them to the order form.
...
Austria
...
Belgium
...
Canada
...
Address for 911 service activation for Canada located End-users
Documentation: CLASSOUND E911 Compliance
...
Croatia
...
Czech Republic
...
Denmark
...
Finland
...
France
...
Germany
...
Ireland
...
Italy
...
- Address in the requested area
- Scan of the business owner's national ID
...
Netherlands
...
Norway
...
- Address in the requested area
- Company registration documents
...
Poland
...
Portugal
...
- Address in the requested area
- Company registration documents
...
Romania
...
Slovakia
...
Slovenia
...
Spain
...
Sweden
...
Switzerland
...
Turkey
...
UAE
...
- Letter of Intent (LOI)
Address worldwide
...
United Kingdom
...
United Kingdom (2-way SMS)
...
USA
...
Address for 911 service activation for USA located End-users
Documentation: CLASSOUND E911 Compliance
Port existing DIDs
For number porting, in addition to the documents specified above, you need to prepare the following documents:
- Download, fill out and sign the LOA documents (find the LOA documents for your country below)
- Last invoice
...
Austria
...
Belgium
...
Canada
...
France
...
...
Germany
...
Italy
...
Mexico
...
Portugal
...
Romania
...
Slovakia
...
Spain
...
Switzerland
...
UK
...
USA
...
Other countries
...
Step 2. Fill out the form on WMP and upload all the required documents
...
Important:
...
The End Customer/ Reseller should have at least 1 contact in WMP -> Customers/ Resellers -> Contacts. Otherwise, the CLASSOUND request cannot be submitted
...
Instant Virtual Porting is an option available within Full DIDs Porting, which allows you to receive incoming calls to your existing numbers via CLASSOUND almost instantly, without the need to wait for 2+ weeks till porting is done.
After enabling Instant Virtual Porting during your porting order, you get temporary CLASSOUND DIDs, which you then use to configure call forwarding from existing DIDs to the temporary CLASSOUND DIDs.
The below diagram displays call flow with Instant Virtual Porting:
Once full DIDs porting is completed (usually takes 2+ weeks), the temporary DIDs are deactivated and calls to your original DIDs go via CLASSOUND directly.
How to configure Instant Virtual Porting
- When ordering Full DIDs Porting, make sure to tick off the checkbox Instant Virtual Porting:
Documentation: CLASSOUND Activation Request - Full DIDs Porting
After DIDs porting is ordered, the list with all DIDs belonging to the specific customer/ reseller is displayed on the CLASSOUND DIDs tab in WMP. There, in Temporary number column, you can find Temporary CLASSOUND DID once available (takes up to 2 days).
2. Configure Dialplan using your original phone numbers (not temporary DIDs)
3. Configure call forwarding from your original DIDs to the temporary DIDs
| Note |
|---|
Note: In case you have a range of phone numbers, e.g. +372465646XX, Temporary DIDs of the same range are assigned. |
That's it. Once call forwarding is configured, you immediately start receiving incoming calls via CLASSOUND. When Full DIDs Porting is completed, temporary DIDs are deactivated, and incoming calls go via CLASSOUND directly, no changes in settings are required.
| Warning |
|---|
Warning: Emergency calls are not available until the full porting procedure is completed. Consider setting a prior trunk as a backup for the porting period (it usually takes 1 day). |
DIDs ordering/ porting can be managed via WMP. There you can add new activation/ porting requests, track the progress of already submitted ordering/ porting requests and view the list of ordered/ ported DIDs. Additionally, you are automatically updated via email about activation/ DIDs porting status.
Time frame for DIDs ordering/ porting:
- New DIDs ordering - up to 3 days
- Full porting: incoming DIDs - 2+ weeks; outgoing DIDs - up to 2 days
- Only outgoing DIDs porting - up to 2 days
| Note |
|---|
You can make outbound calls right after DIDs porting request is registered in the system, no need to wait till the request is completed. Usually, porting requests are registered the same business day or the next one. |
To submit your CLASSOUND request:
...
Click + to activate CLASSOUND service
...
Confirm that you read Terms and Conditions, select a PBX you want to activate the service on and choose one of the options:
...
Outbound calls
To use existing numbers for performing outbound calls:
...
New DIDs or New Free Phones
To order new CLASSOUND DIDs or Free Phone numbers:
...
- First and Last Names
- Company Name and Address
- Select the Region of DID
...
Full DIDs Porting
To order full DIDs porting:
...
- First and Last Names
- Company Name and Address
...
Use Case: Full DIDs Porting
Instant Virtual Porting lets existing numbers receive calls via CLASSOUND service before full porting is completed. This goal is achieved this by creating a temporary DID that redirects calls from the donor supplier. As a result, there’s no need to wait weeks before the full CLASSOUND + WMS system can be used – it’s available from day one and can be created in just a few clicks.
Say, you want to fully port +1 7345266757 into WMS + CLASSOUND system. Here’s what you need to do:
1. Log in to WMP -> go to Customers -> choose customer and proceed to CLASSOUND DIDs:
2. On the CLASSOUND DIDs tab click the + (Add) button:
3. Choose Full Porting DIDs In/Out:
4. Fill out the CLASSOUND Order form. See detailed instructions in this guide CLASSOUND Activation Request - Full DIDs Porting, making sure that Instant Virtual Porting checkbox is ticked off.
Once the form is filled out, outbound calls can be made via WMS.
5. Proceed with the steps described in the How to configure Instant Virtual Porting section of this guide (getting Temporary number, configuring redirect).
| Note |
|---|
Regarding call redirection, setup instructions may differ depending on the provider. Here is the example of setup in case of BT:
In case of Bandwidth provider:
|
6. As soon as the redirect is activated, Incoming calls arrive to WMS.
Instant Virtual Porting for Outbound calls DIDs
There is possibility to use Instant Virtual Porting for Outbound Only DIDs. In this case, a dedicated Virtual DID is provided, so that you can configure call forwarding from your original DID to the Virtual DID, and have both outbound and inbound calls performed via CLASSOUND. Unlike Full Porting DIDs, the Virtual DID provided by Instant Virtual Porting for Outbound Only DIDs is not temporary but permanent.
To order Virtual DID, please open a Customer Care ticket.
| Macrosuite divider macro | ||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
...