...
| Table of Contents | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
|
WMS Updates
Configure Web CRM for
...
All Users
With this release, we introduce a new feature that simplifies the process of configuring Web CRM settings. In the past, users were required to individually paste the link into their Collaboration settings. Now, admin has the capability to set Web CRM globally for all users directly in WMS, making the process more efficient and ensuring that all users have access to the same system.
...
We're thrilled to introduce a new features feature in WMS that provide provides transparency and control over x-bees and x-hoppers licenses. Now, you can easily assign and view these licenses when creating users, making license management more effective.
...
In the previous release, we’ve added the possibility to enable location-based multi-factor authentication MFA feature via custom config parameter. With this version, the activation process becomes more convenient as you can now enable it globally for all users in WMS settings, adding an extra layer of protection to your user accounts.
...
Documentation: WMS Settings Menu Admin Guide.
...
Change Order of Call Group Members
With this release, we introduce a user-friendly feature that allows you to change the order of your call group members effortlessly. Simply use the drag and drop function to customize the sequence according to your preferences.
...
Documentation: Call distribution in Call groups Admin Guide.
...
Discover Improved Dial By Name Functionality
With this release, we add improvements to the Dial by Name feature, providing a more customizable and user-friendly experience:
...
Documentation: Dialplan applications Admin Guide.
Use Company Cloud Storage for Backups and Recordings
With In this improvement, you can make use of your company's release, we are introducing the option to use company cloud storage for storing backups . By activating this feature, you can set your company's cloud storage for securely storing backups, ensuring your data is not only protected but also easily accessible when neededand recordings. These changes are part of our commitment to reducing the load on our PBX storage and improving data reliability.
Documentation: Custom config parameters List.
In the upcoming releases, we are keeping to implement a strategic shift in our data storage approach. Here's why and what we're doing:
Why? |
|
...
What? |
|
Where? |
|
When? |
|
Download Files via DifferentAuth Types
With this improvement, you can download files, including call recordings, voicemails, and faxes through different types of authorization and allow external integrations via CORS domain whitelisting. This improvement provides you with flexible file access options and enhanced security measures.
...
Camera and Mic Preferences: Your chosen camera and microphone settings are now applied consistently in all meetings, reducing the need for repeated configuration
Noise Suppression Customization: Customize noise suppression preferences for different audio devices, ensuring settings are tailored to specific equipment
Improved Remote Control: Access remote control option via the "More actions" menu, making it easier to request control from participants with a user-friendly dialog
...
Documentation: Wizyconf Videoconference User Guide.
Cloud Analytics (CDR-View 2.0)
In the previous release, we’ve introduced CDR-View 2.0 in Collaboration. This update focuses on MOS call quality reports for x-bees, providing a call distribution map, making call recordings easily accessible and offering an improved data format. These new features are designed to improve provide more insights on call quality, streamline data analysis and offer greater control over your communications.
...
Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration.
| Note |
|---|
Important: CDR-View 1.0 is going End Of Life on December 31, 2024. |
Rotation policy for Cloud Analytics
By default, 3 months of data storage is included. To store data in Cloud Analytics for a longer period of time, you need to order Storage licenses.
Period* | Conditions |
|---|---|
3 months | Included in the license |
1 year | 1 storage license ordered |
2 years | 2 storage licenses ordered |
4 years | 3 storage licenses ordered |
8 years | 4 storage licenses ordered |
*Call recordings still have to fit the storage, rotation of recordings is managed in WMS -> PBX -> Call and chat history
CLASSOUND
With the extended version of CLASSOUND CNAM, exclusively designed for the US Partners, you can now personalize the caller name displayed to your customers, creating a seamless and branded communication experience. This not only improves brand recognition but also establishes trust right from the moment your customers answer the call.
...