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Take the steps described in this Guide to upgrade This Guide explains how to upgrade Mono/DuoLED Wired and Mono/DuoLED-BT Wireless Headsets firmware in order to increase the volume level by +10 dBfix a series of issues. Mono/DuoLED and Mono/DuoLED-BT User Guide: Phones Accessories Quick Start Guide. Created: September 2020 Updated: April November 2022 Permalink: https://wildix.atlassian.net/wiki/x/yBXOAQ |
Table of Contents
Requirements
- Windows OS
- Wildix Mono/DuoLED Wired Headset
- Wildix Mono/DuoLED-BT Wireless Headset
- WIService updated to the latest version
Upgrade Procedure for MonoLED/ DuoLED Wired Headset
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Issues solved by the upgrade:
- Low volume on Mono/ DuoLED Headsets. By upgrading the Headset, you can increase the volume level by +10 dB.
To upgrade the Headset, proceed with the following steps:
Download and unpack the Upgrade Utility:
- MonoLED Upgrade Utility: WildixMonoLedUbgradeFwTool.zip
- DuoLED Upgrade Utility: WildixDuoLedUbgradeFwTool.zip
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Procedure
To upgrade, proceed with the following steps:
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Press and hold the Mute button and then connect the Headset to you PC via USB port:
Start the CM65xx.exe which is the Upgrade Utility:
After the successful upgrade you get the following notification:
- After the update, re-connect the Headset's USB cable into yourPC
Uninstall the Upgrade Utility: go to Device Manager -> Sound, video and game controllers -> Wildix DuoLED (MonoLed):
Open Driver tab. Press Uninstall Device button and then Uninstall button:
- Re-connect the USB cable into the PC one moretime
Upgrade Procedure for MonoLED-BT/ DuoLED-BT Wireless Headset
Issues solved by the upgrade:
Impossible to hold/ unhold a call by pressing Multi-function button
Virtual keyboard on Vision/ SuperVision doesn't work with connected DuoLED-BT
- LED indication is disabled after disconnecting second Android/iOS device
LED indication is not switched to Auto/ away status
No audio from mic in Wizyconf after hanging up a call
Mic doesn't work in Wizyconf after a one-on-one call in Collaboration
- Beep sounds appearing after changing mic volume level on DuoLED-BT
To upgrade the Headset, proceed with the following steps:
- Connect the Base Station to your PC via USB port
- Go to Quick Launch Toolbar -> right-click on WIService icon and select Settings
- Go to Headset Firmware Update tab and click Update
- Follow the instructions to prepare the Headset to be updated:
- Unpair all connected Bluetooth devices if the Headset is connected directly via embedded Bluetooth or disconnect the Base Station from PC
- Turn the Headset off and on by pressing Multi-function button
- Connect the Headset to you PC via USB port
- Once the Headset is prepared, you need to switch it to upgrading mode by pressing and holding Mute and Volume Down buttons for 5-6 seconds
- The upgrading mode is activated and the upgrade is in progress
- Once the Headset is updated, disconnect it from PC and connect the Base Station to continue the procedure
- When connected, the Base Station starts upgrading automatically
- After the upgrade is completed, click Done to finish
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