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This document describes how to exchange SMS messages using CLASSOUND service. Created: August 2020 Updated: October November 2022 Permalink: https://wildix.atlassian.net/wiki/x/2Q-OAQ |
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- Min. supported versions:
- WMS: 5.03.20210826.1
- iOS mobile app: 8.1.45805
- Android mobile app: 5.02.06
- The UK Country Code (+44) set in WMS Settings -> PBX -> Language and Region
Available for new mobile number: United Kingdom (2-way SMS) CLASSOUND DIDs
Usage
Two-way SMS via CLASSOUND allows both sending and receiving SMS within the UK:
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Outgoing SMS for US/ Canadian DIDs
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Important: Outgoing SMS for US/ Canadian DIDs are temporarily unavailable due to technical issues!
Requirements
- Min. supported versions:
- WMS: 5.0304.2021082620220930.1
- iOS mobile app: 8.1.45805
- Android mobile app: 5.02.06
- The USA Country Code (+1) set in WMS Settings -> PBX -> Language and Region
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See the following documentation for more details: WMP Dashboards - CLASSOUND Dashboard.
Use case: Bulk SMS sending with 2-way SMS option
Need to send Bulk SMS and receive customer’s reply in Collaboration? CLASSOUND supports such an option! Those who have the possibility to send 2-way SMS (in US/Canada and in the UK (with the dedicated United Kingdom 2-way SMS CLASSOUND DID)), can use it along with Bulk SMS sending:
- Send SMS to multiple users at once (e.g. via Mail2SMS service or Collaboration)
- When a customer replies, a chat is created in Collaboration and you can continue communication with the customer there. Customer’s phone number is used as a user name:
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