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Info

In this Quick Start Guide you can find information on how to connect WHS headsets (WHS-MONO, WHS-DUO, WHS-BT), Mono/ DuoLED, DuoLED Bluetooth, WelcomeConsole-EXT  – keypad extension module for WelcomeConsole/ WP490 2015/ WP490G, WiFi Dongle, WPEHS – Wireless Headset Adapter for WelcomeConsole/ WP490 2015/ WP490/ WP480G.

Useful links:

Updated: March May 2024

Permalink: https://wildix.atlassian.net/wiki/x/Fx-OAQ

Table of Contents

WHS – Wildix Headsets

  • WHS-MONO (one ear)
  • WHS-DUO (two ears)WHS-BT (bluetooth, one ear)

Third party headsets integrated with Wildix phones: Wildix Compatible Headsets - Jabra, Plantronics, EPOS Sennheiser, JPL, Axtel, Orosound.

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  • Use RJ9 cable for WP4X0/ WP4X0G/ Start/ Workforce/ WelcomeConsole and WP old series
  • Use 3,5 mm cable for WP600A/ACG, Vision/ SuperVision, W-AIR Basic / W-AIR 100 (EOL)/ W-AIR LifeSaver/ W-AIR Med/ W-AIR Office, iPhone and Android phones, Apple Mac and Windows PC

WHS-BT

Packing list

  • 1 x monaural Bluetooth headset
  • 1 x USB charging cable

Compatibility

  • WP600A/ WP600ACG, Vision/ SuperVision, WorkForce pre 2024 and WelcomeConsole pre 2024(USB dongle is required, e.g Jabra Link 360/ 370)
  • W-AIR LifeSaver/ W-AIR Med/ W-AIR Office
  • Compatible with iPhone, Android phones, Apple Mac and many Windows PC models

Features

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Quick Start Guide

Description of buttons:

Image Removed

Charging

Use the USB cable provided to charge the headset:

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Turn on

Proceed as follows:

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Turn off

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Connection to WP600A/ACG, Vision, SuperVision

Make sure the headset is switched on, then proceed as follows:

  • Press and hold the receiver button Image Removed, until the blue LED starts flashing

  • Go to the Wildix WP phone’s Settings menu -> Wireless & Networks -> Bluetooth and move the switch to the position ON
  • Select WHS-BT from the list of AVAILABLE DEVICES

When connected, the headset’s blue and green LEDs turn on for several seconds and a voice prompt says "Connected".

Connection to W-AIR LifeSaver/ W-AIR Med/ W-AIR Office

Make sure the headset is switched on:

  • Press and hold the receiver button Image Removed, until the blue LED starts flashing
  • Go to the Wildix W-AIR LifeSaver/ W-AIR Med/ W-AIR Office handset’s Settings menu -> Bluetooth and select Enable Bluetooth
  • Select Search for devices
  • Select Wildix WHS-BT headset (the chipset number is shown) from the list of available bluetooth devices and select Pair
  • Enter the PIN: 0000

When connected, the headset’s blue and green LEDs turn on for several seconds and a voice prompt says "Connected".

Connection to WorkForce/ WelcomeConsole

  • Connect a USB dongle (e.g. Jabra Link 360/370) to your PC  
  • Install and run dedicated software for the USB dongle (e.g. Jabra Direct)
  • Make sure the headset is switched on, press and hold the receiver button Image Removed
  • Follow instructions of the desktop software for pairing the USB dongle and the WHS-BT headset
  • When paired, connect the USB dongle to WorkForce/ WelcomeConsole

Answer / End a call

Proceed as follows:

  • To answer or to end a call, press the receiver buttonImage Removed on the headset
  • The blue and green LEDs flash twice
  • During the conversation the LED is off

MonoLED, DuoLED 
Anchor
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It is possible to enable sidetone feature on Windows, consult this Article for details.

Quick Start Guide

Headset Overview



USB Connector Overview

Connection 

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  • Status LEDs: online, away, DND/conference, on call, ringing, call hold, missed call
  • Answer/ Hangup/ Mute/ Volume control buttons
  • Wideband audio frequency
  • Ultra noise canceling mic
  • Up to 30m wireless range
  • Talking time up to 15 hours
  • High-performance 6th generation CVC technology

Quick Start Guide

Headset Overview


Base Station Overview 

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Note

Notes:

  • Min. required WorkForce firmware version 65.145.4.12
  • Available only as a HWaaS item 

Packing list

  • 1 x WorkForce WiFi Dongle

  • 1 x Type-C adapter

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  • IEEE802.11b/g/n/a/ac Wireless standard
  • WPA-PSK/WPA2-PSK; WPA/WPA2 Encryption
  • 2.4GHz and 5GHz Dual band frequencies
  • Wireless speed up to 600 Mbps

Quick Start Guide

WiFi Dongle Connection

  1. Connect WorkForce WiFi Dongle to Type-C adapter
  2. Plug the Dongle into WorkForce USB Type-C port



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