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This document explains how to set Caller ID (caller name and/ or caller number) Created: August 2019 Permalink: https://wildix.atlassian.net/wiki/x/0QPOAQ |
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Caller ID allows the person being called to see the number and/or the name of the person calling them, when they have the correct equipment to receive the Caller ID information. Also, it is important to keep in mind that ultimately it is the carrier who is in control of the Caller Id name and number, see Carrier considerations.
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Doing it this way will override any user-level caller id number and even any dial plan configuration related to caller id, Method 3 - Configure the Caller ID in the Dial plan, this can be useful if you are interested in only using one number regardless of who made the calls or if you only have 1 DID assigned by your carrier and want to guarantee you use the correct one no matter what the user configuration is.
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Also, keep in mind that once the call is sent over the trunk it is the carrier who is in control of Caller ID name and number, please see Carrier considerations.
Method 4 - Caller ID at trunk level - Advanced
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- ${name}: variable that will contain either the calling user full name Method 1 - Basic Caller ID configuration (User), or the value set in “Caller name” application if used, Method 3 - Configure the Caller ID in the Dial plan.
- ${num}: variable that will contain either the calling user office number, Method 1 - Basic Caller ID configuration (User), or the value set in “Caller number on trunk” if used, see Method 3 - Configure the Caller ID in the Dial plan.
- ${sipdomain}: variable that will contain the carrier’s sip domain or IP address configured on the trunk.
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The feature Worldwide Phonebook is enabled on the PBXs with recurrent subscriptions and at least one Premium license by default. How it works: if the caller is not present in the company phonebooks, a lookup in external online resources is performed. More details on Worldwide Phonebook: Wildix Business Intelligence - Artificial Intelligence services It is possible to disable Worldwide Phonebook via Global Dialplan Variable EXTCONTACTLOOKUP (=yes/ no). More details: Custom Global Dialplan Variables List. |
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In case the caller is found in the PBX phonebooks, Caller ID is displayed with “Company” field ("Organization" field in the Phonebook) for calls from trunks on Wildix devices. Additionally it's possible to customize the way caller ID name is displayed using "Set" Dialplan application. More details in Dialplan applications - Admin Guide (Dialplan application "Set"). |
Incoming Caller ID, name and number received on each incoming call, can also be manipulated if needed. Please keep in mind that incoming Caller ID name and number also depend on the carrier, please see Carrier considerations.
To manipulate incoming caller id you will be doing it in the dial plan using Set applications as shown on Method 3 - Configure the Caller ID in the Dial plan.
In your incoming dial plan (main by default), you can use Set “Caller name” to manipulate the incoming caller id name:
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In the call details there will be (most probably) two flows, with your keyboard arrows select the INVITE going to your carrier’s IP (the flow on the right). Once highlighted you should see the INVITE details on the right side of the screen. In the previous image, the Caller ID in the “FROM” fields should match the Caller ID name and number set in the User “Full name” and “Office number”. See Method 1 - Basic Caller ID configuration (User), or the Caller ID name and number set in the dial plan, see Method 3 - Configure the Caller ID in the Dial plan, or the Caller ID name and number set on the trunk, see Method 2 Caller ID at trunk level. Finally, if Caller ID was set to any of the special fields, Method 4 - Caller ID at trunk level - Advanced, you should see that special field on the INVITE (as shown in the previous picture).
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