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Info

This User Guide explains how to use SuperVision and Wildix Phone App.

Packing list

1 x SuperVision
1 x handset
1 x handset cord
1 x removable webcam
1 x stand

Additionally you can purchase handsets, headsets, power adapter in WMP cart.

Phone overview

Home screen:

...

2 – Wildix Phone app

3 – Applications folder

4 – Chrome browser

5 – Phone settings

6 – Notification drawer and status bar

First time login

Change language

Go to SuperVision Settings -> Personal -> Language & input
Tap Language
Select the language from the list

Network connection

Go to SuperVision Settings -> Wireless & networks
Select the network:
- Ethernet
- Wi-Fi

Ethernet

...

In case the phone has not received an IP address automatically, you can set up the Static IP:

Go to Ethernet Ip mode -> select static
Enter the IP address manually

Wi-Fi

Wi-Fi -> enable the option
Select the Network from the list and enter the password (if necessary)
Tap Connect

Login to Wildix Phone application

Note
Note: After the phone has booted, the Phone app opens automatically.

Use your Collaboration credentials to access the App:

Domain: PBX IP address or domain name

Note
Note: You can enter the PBX name, wildixin.com domain is added automatically; if you leave this field blank, auto.wildixin.com is automatically added.

User name: extension number or email address of user (login via user name is no longer supported in WMS 4.0X)
Password: user WEB password

Or

You can either use Google/ Office 365 credentials for single sign-on.

Warning
Current limitation: Impossible to login to PBX via Google sign-on from the first attempt. It’s necessary to make a second try.

...

Wildix Phone application

1 – Status

2 – Voicemail

3 – History

4 – Dialpad

5 – BLF Keys

6 – Chat

7 – Web application Integration (this menu becomes visible only if you have configured it in App Settings -> Advanced -> Integration URL). More details in Web application Integration

8 – Settings

Note
Note: You can swipe between the Phone app menu tabs by swiping with the finger on the phone screen to the right / to the left.

Status

Tap user status to:

...

Voicemail

This menu allows you to:

Listen to Voicemails: tap Play icon
Delete Voicemails: tap Trash icon
Mark Voicemails as Read: tap Eye icon

You can also tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it.

History

This menu allows you to:

See the list of all the calls and call duration (synced with Wildix PBX)
View user contact details including status
Listen to call recordings/ view faxes
Make calls/ start chats
Archive/ delete calls

Note
You can also tap and hold an entry to display the drop-down list: call the user, archive or delete the call.

Dialpad

This menu allows you to search for contacts in PBX phonebooks, place and manage calls.

Live search

Live search is performed in all the shared phonebooks; first colleagues that match the searched criteria are displayed, then phonebook contacts.

Start entering a number or a name into the Search field:

Place a call

Enter the number and tap the green button

Note
Note: The number you entered is automatically dialed after the timeout of 5 seconds, if the handset is in off-hook position.

...

Call management

1 – Hang up

2 – Hold / Resume

3 – Mute / Unmute

4 – Video

5 – Transfer

6 – Conference (in case there are more than one active calls)

7 – New call

Note
Note: You can also use keypad buttons to mute/ unmute, hold/ resume, hang up and transfer. Refer to Phone overview.

Blind / Attended call transfer

...

1 – Tap for Attended transfer (call recipient is notified): new call starts, tap Transfer button again from Call window to complete the transfer
2 – Tap for Blind transfer (call recipient is not notified)
3 – Tap to cancel transfer

Blind / Attended call transfer via BLF keys

Transfer a call to a colleague / a call group configured as BLF key

...

BLF keys

Monitoring and management of colleagues and features.

Note

Note: Max 120 elements can be added for monitoring (features and colleagues). Swipe on the screen to the left/to the right to move between the pages of Feature keys.

You can customize the size of the BLF keys in this menu in Phone App -> Settings > Advanced Settings “X keys per page”. (More info: Advanced Settings)

Configure BLF keys

BLF keys must be configured in Collaboration -> Settings -> Fn keys / or in WMS (more info: Collaboration User Guide)

Example of BLF keys configuration in Collaboration:

Supported BLF Keys

...

Monitor status (ringing/in call; dnd/away)
Call (tap the element and select Call)
Call pickup (no possibility to check who is calling and audio notification; tap the element while the status is “ringing” and select Pickup)
Transfer a call (tap the element and select Transfer during a call)

...

Call number configured as speed dial

Note
Note: you can use any shortcut based on Feature codes with Speed Dial function key, example: enter the value “cgmanager2[call_group_ID]” into the field for dynamic call group login / logout.

Trunk
- Monitor status for BRI/FXO/GSM (green/red)
- Call through this trunk (if green)
Timetable
- Monitor status (green/yellow/red)
- Change status (tap the element and select Call)
Switch
- Monitor status (green/red)
- Change status (tap the element and select Call)
3 state switch
- monitor status (green/yellow/red)
- change status (tap the element and select Call)
Group Pick up
- Pickup a ringing call of user belonging to your ACL group on the same PBX
Call group
- Monitor status (red=incoming call; green=idle)
- Call a call group (tap the element and select Call)
- Pickup a ringing call (no possibility to check who is calling and audio notification; tap the element and select Pickup if red)
Send DTMF

Chat

This menu allows you to:

Start a chat
Send files and Post-It messages
Monitor presence status / location of colleagues
Place a call

You can disable / enable visual new chat messages notifications in Phone App Settings -> Advanced.

1 – Search field
2 – Tap to write a message, send a file, a photo (up to 100Mb) / Post-It
3 – Call

Note
Note: You can also start a chat form live search results and History.

Important Post-it

Important Post-it note sent via Collaboration is displayed as a modal window above all the menus and blocks access to the app:

It is only possible to answer/ hang up a call:

...

Join Wizyconf Videoconference

It is impossible to start Wizyconf videoconference from Vision, you can only participate (you must be invited).

To participate in a conference, you must be invited by a PBX user. You receive the invitation to chat
Tap the invitation link to access the conference
Select Join to enter the conference room or Call to access the conference in audio-only mode. Follow /wiki/spaces/DOC/pages/30280852 for details
To leave the conference room, tap Exit the conference (X)

In order not to be distracted by calls received via Phone app, go to Phone App Settings -> Advanced -> Allow usage of other VoIP Apps = ON (in this case Phone app does not open automatically during an incoming call)

Web application Integration

Web application integration can be configured in App Settings -> Advanced -> Integration URL. It allows opening a web application inside Wildix Phone App.

You can also select the web application to be opened automatically in App Settings -> Advanced -> Default tab and specify timeout after which an application is automatically opened (the default timeout is 120 sec).

Settings

Personal and Call features for each Call class is synced with the PBX.

Personal and Account settings

...

E-mail
Mobile

Ringtone: Ringtone playback and selection. A ringtone chosen in this menu is applied to all call classes. In case you want to choose separate ringtones for each call class, you can do it in Call classes settings (consult Call features for each call class, External / Blacklist / Whitelist section)

Note

Note: You can also upload audio files to this menu and use them as ringtones. Check Upload the ringtone for details.

Supported audio formats: mp3 and wav.

...

Upload the ringtone

To upload your own audio file to Phone App:

First, upload an audio file (mp3 or wav format) you want to use as a ringtone to SuperVision's memory. You can rather download it via Chrome browser or upload via USB flash drive
Go to SuperVision menu -> Music
Tap and hold the audio file for a second
Drop-down list appears: tap Use as phone ringtone
The audio file is added to App's Ringtone menu. Now you can select it as a ringtone

...

Internal

Call reject: tap the switch to set On/ Off
Call forward Busy / Call forward No Answer / Call forward All. To enable:
- Switch On
- Tap on the destination field underneath
- Enter the number using the phone keyboard or the pop-up keyboard on the screen or enter VOICEMAIL
Call waiting (receive more than one call at a time): tap the switch to set On/ Off
Mobility with timeout (receive incoming calls also to your mobile number). To enable:
- Switch On
- Tap the timeout field underneath and enter the numeric value in seconds

Make sure Mobile number is entered in Settings -> Account -> Personal -> Mobile.

External / Blacklist / Whitelist

Same Features as for Internal class, in addition, this menu allows you to select the Ringtone for each Call Class.

Tap the Switch to activate the class, then you can change other settings.

Advanced Settings and Phone upgrades

Advanced:

...

Check for Updates: tap to search for new versions; in case the new version is available, follow the instructions on the screen to upgrade

Note

Note: The possibility to deploy a local upgrade server for SuperVision starting from version 2.9.95 and WMS 4.01

In cases when the phone cannot get firmware from firmwares.wildix.com server (for example, connection to the server is blocked from the phone; PBX doesn't have access to the server), you can deploy a local upgrade server and indicate it in WMS Settings -> Tools and utilities -> Upgrade -> Custom firmware server. Please contact Wildix Support for details.

...

Initiate video calls (On / Off): when On, video is automatically started upon starting an audio call

Note
Note: Starting from WMS 3.85.35510, you can receive video from doorphones, even when the option is disabled.

...

Automatic upgrades (On / Off); when Off, an additional option Notify of new versions – On/Off is displayed

Note

auto upgrades = On
New Android FW is installed during the night, no confirmation is needed; Phone App is automatically downloaded but need your confirmation to be installed
auto-upgrades = Off
notify of new versions = On
Only notification about new version (Android FW / Phone App) is displayed, new version is not installed automatically
auto-upgrades = Off
notify of new versions = Off
No auto-upgrade and no notification about new versions

Allow usage of other VoIP Apps (On / Off): when On, Phone app does not open automatically during an incoming call

Note
Note: We recommend to enable this option for Wizyconf Videoconference.

...

4 keys per page (supported in case 12 or less keys are configured: 3 pages x 4 keys)
18 keys per page (supported in case 54 or less keys are configured: 3 pages x 18 keys)
40 keys per page (default: 3 pages x 40 keys)

...

Timeout (seconds): adjust the timeout after which Default tab is automatically opened. The default timeout is 120 sec

Developer Settings

Debug: enable/ disable additional debug info in phone log
Jitt Comp: set Jitter Buffer interval in ms. By default, it is 0 - automatic
SIP TLS: enable/ disable encrypted SIP over TLS signaling
Echo cancellation: enable/ disable adjusting voice quality by preventing or removing echo
Use DSCP from PBX: if enabled, value from SIP-RTP page (WMS -> Settings -> PBX -> SIP-RTP) is applied only when WI-FI is used
Restart app: tap to reset the App

About

Check the information about Phone application and current version

Appendix 1. Phone settings

Wireless & Networks

Wi-Fi: ON / OFF

Scan for networks, view the list of available networks, add a new one.

Bluetooth: ON / OFF

Search for devices, view the list of paired devices, unpair devices, see the received files

Ethernet: ON / OFF

Use DHCP or tick off “Use static IP” and enter the parameters manually

VLAN

Select PC/ LAN Port Settings

More: Advanced network settings (Tethering & portable hotspot, VPN, Data usage)

Device (Display, Sounds, Storage, Apps, HDMI)

Display

Brightness: adjust the brightness level
Wallpaper: select the wallpaper
Sleep: adjust the timeout for screen sleep mode
Daydream: select the screen saver to be displayed during sleep mode
Font size: select the font size
When device is rotated: Rotate the contents of the screen/ Stay in current orientation
Cast screen: cast SuperVision screen to TV screen
Dual screen: enable two display mode

Sound & notification

Volumes: adjust Music volume, Ringtone & notifications volume Alarms volume
Also vibrate for calls: enable/ disable vibration
Interruptions: When calls and notifications arrive: Always interrupt, Allow only priority interruptions/ Don't interrupt Priority interruptions
Phone ringtone and Default notification ringtone: select Call ringtone, Default notification sound
Notification: When device is locked: Show all notification content/ Don't show notifications content

Storage: all the information about memory usage

Apps: view and manage all the applications (allows you to force-quick Phone App: select Phone App from the list -> Force stop)

HDMI: allows you to enable HDMI, select the Resolution, adjust the Screen Zoom

Personal (Security, Accounts, Language, Backup&reset)

Security: enable screen lock, device administration, credentials storage

Accounts:

Add and manage accounts. Enable the Google account to be able to download the applications from Google Play Market and to use Google Calendar. Tap + to add a new account. Detailed information: Set up a Google account

Language & input

Language: select the language from the list
Spell checker: tick off to enable, tap the icon on the right, then tap the earth icon to select a different language for spell checker
Personal dictionary: allows you to create a user dictionary
Keyboard & Input methods: tap the Settings icon to the right from the keyboard choice to select a different language for the input
Speech: allows you to enable and to set up text-to-speech options
Mouse/Trackpad: allows you to adjust the pointer speed

Backup & reset: allows you to enable the backup and to set up the parameters for backup, and to restore the phone to the factory defaults

System (Date and time, Accessibility, Phone information)

Date & time: allows you to enable automatic time and date settings or to set up time and date manually, select the time zone, select the format of time and date, set up the SNTP Server
Accessibility: special needs settings (TalkBack, Magnification, Large text, Speak passwords, enable Accessibility shortcut)
About device: information about system update, status, model, Android and Kernel version, legal information

Appendix 2. Supported Headsets and Speakerphone

Supported Headsets

Wildix Headsets compatible with SuperVision: monoaural (WHS-Mono), binaural (WHS-Duo) and bluetooth (WHS-BT).

For connection of WHS-BT headset, read the guide: WHS, WP490EXT, WPEHS - Quick Start Guide

Third-party headsets integrated with Wildix: Wildix Compatible Headsets – Jabra, Plantronics, Sennheiser, JPL

Wizyconf-Voice speakerphone

To connect the Wizyconf-Voice speakerphone to SuperVision:

...

Note
More information in Wizyconf-Voice Speakerphone User Guide and Wizyconf Datasheet, available on Wizyconf Videoconference Documentation.

Appendix 3. Integration with intercoms

Info on intercoms which are fully integrated with Wildix system: www.wildix.com/integrations.

User Guides on Integration with some Intercoms are available on Doorphone integrations.

=Configuration of intercoms for sending video stream before answer and adding an unlock button: Intercoms integration with Wildix - Video before answer and Unlock button.

Appendix 4. Phone recovery

Note
NOTE: THIS OPERATION MUST BE MADE BY THE SYSTEM ADMINISTRATOR

How to perform a factory reset:

...

Boot menu appears: select Factory reset using Volume Up/ Down buttons and press Speaker button to confirm

To proceed with factory reset, select Yes option and press Speaker button to confirm

Select Reboot system now and press Speaker button to start the reset or wait 5 seconds for auto reboot

...

Appendix 5. Sync of contacts

To be able to access your Wildix PBX corporate phonebooks from SuperVision, you need to set up CardDAV sync: CardDAV Sync of Contacts.

...

You can sync your phone with your Google account. It allows you to use Google Calendar and to download applications from Google Play Market.

Tap Settings
Go down to Accounts section and tap + Add account
Tap Google

Tap Existing to use your existing Google account, or tap New to create a new one

Existing: Follow the instructions displayed on the screen to sign in with your existing Google Account
New: Follow the instructions displayed on the screen to create a Google account

Note
Note: During the sign in process you are requested to choose which data you would like to sync.

Appendix 7. Use People menu

Customize personal phonebooks

Press the Context menu button
Select Contacts to display

Note
Note: By tapping “Settings” you can choose to sort list and to view contact names by First name / Second name.

Tick off the phonebooks that you wish to display in this menu:

If you wish to select several phonebooks to display: tick off Customize and select the phonebooks to display:

Call a personal phonebook contact

Tap the contact to display the contact data:

Tap the phone number that you wish to dial

The call starts right away from Wildix Phone application.

...

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Info

This User Guide explains how to use SuperVision and Wildix Phone App.

Packing list

1 x SuperVision
1 x handset
1 x handset cord
1 x removable webcam
1 x stand

Additionally you can purchase handsets, headsets, power adapter in WMP cart.

Phone overview

Image Added

Home screen:

Image Added

1 – People (personal phonebook)

2 – Wildix Phone app

3 – Applications folder

4 – Chrome browser

5 – Phone settings

6 – Notification drawer and status bar

First time login

Change language

Go to SuperVision Settings -> Personal -> Language & input
Tap Language
Select the language from the list

Network connection

Go to SuperVision Settings -> Wireless & networks
Select the network:
- Ethernet
- Wi-Fi

Ethernet

Ethernet -> enable the option
IP address: the phone automatically receives the IP address from the DHCP Server

Image Added
Image Added

In case the phone has not received an IP address automatically, you can set up the Static IP:

Go to Ethernet Ip mode -> select static
Enter the IP address manually

Wi-Fi

Wi-Fi -> enable the option
Select the Network from the list and enter the password (if necessary)
Tap Connect

Login to Wildix Phone application

Note
Note: After the phone has booted, the Phone app opens automatically.

Use your Collaboration credentials to access the App:

Image Added

Domain: PBX IP address or domain name
Note
Note: You can enter the PBX name, wildixin.com domain is added automatically; if you leave this field blank, auto.wildixin.com is automatically added.

User name: extension number or email address of user (login via user name is no longer supported in WMS 4.0X)
Password: user WEB password

Or

You can either use Google/ Office 365 credentials for single sign-on.

Warning
Current limitation: Impossible to login to PBX via Google sign-on from the first attempt. It’s necessary to make a second try.

Go to App Settings -> Advanced -> Check for Updates. In case there is a new version available, follow the instructions on the screen to update.

Wildix Phone application

Image Added

1 – Status

2 – Voicemail

3 – History

4 – Dialpad

5 – BLF Keys

6 – Chat

7 – Web application Integration (this menu becomes visible only if you have configured it in App Settings -> Advanced -> Integration URL). More details in Web application Integration

8 – Settings

Note
Note: You can swipe between the Phone app menu tabs by swiping with the finger on the phone screen to the right / to the left.

Status

Tap user status to:

Set your status to DND / Away and set expiry time for this status (optional)
Set the status message (optional)

Image Added

Voicemail

This menu allows you to:

Listen to Voicemails: tap Play icon
Delete Voicemails: tap Trash icon
Mark Voicemails as Read: tap Eye icon

You can also tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it.

Image Added

History

This menu allows you to:

See the list of all the calls and call duration (synced with Wildix PBX)
View user contact details including status
Listen to call recordings/ view faxes
Make calls/ start chats
Archive/ delete calls

Image Added

Note
You can also tap and hold an entry to display the drop-down list: call the user, archive or delete the call.

Dialpad

This menu allows you to search for contacts in PBX phonebooks, place and manage calls.

Live search

Live search is performed in all the shared phonebooks; first colleagues that match the searched criteria are displayed, then phonebook contacts.

Start entering a number or a name into the Search field:

Image Added

Place a call

Enter the number and tap the green button
Note
Note: The number you entered is automatically dialed after the timeout of 5 seconds, if the handset is in off-hook position.
Otherwise start entering a number or a name into the Search field, then tap on the contact that appears below the Search field. Tap on a number you wish to call:

Image Added

Call management

Image Added

1 – Hang up

2 – Hold / Resume

3 – Mute / Unmute

4 – Video

5 – Transfer

6 – Conference (in case there are more than one active calls)

7 – New call

Note
Note: You can also use keypad buttons to mute/ unmute, hold/ resume, hang up and transfer. Refer to Phone overview.

Blind / Attended call transfer

During a call tap Transfer
Enter the number for the transfer into the Search field:

Image Added

1 – Tap for Attended transfer (call recipient is notified): new call starts, tap Transfer button again from Call window to complete the transfer
2 – Tap for Blind transfer (call recipient is not notified)
3 – Tap to cancel transfer

Blind / Attended call transfer via BLF keys

Transfer a call to a colleague / a call group configured as BLF key

During a call, go to BLF keys menu
Tap the BLF key of colleague / call group
- Tap Transfer for blind transfer (without notification)
- Tap Call for attended transfer (with notification): new call starts, tap Transfer button again from Call window to complete the transfer

Image Added

BLF keys

Monitoring and management of colleagues and features.

Note

Note: Max 120 elements can be added for monitoring (features and colleagues). Swipe on the screen to the left/to the right to move between the pages of Feature keys.

You can customize the size of the BLF keys in this menu in Phone App -> Settings > Advanced Settings “X keys per page”. (More info: Advanced Settings)

Configure BLF keys

BLF keys must be configured in Collaboration -> Settings -> Fn keys / or in WMS (more info: Collaboration User Guide)

Example of BLF keys configuration in Collaboration:

Image Added

Supported BLF Keys

Colleague
- Monitor status (ringing/in call; dnd/away)
- Call (tap the element and select Call)
- Call pickup (no possibility to check who is calling and audio notification; tap the element while the status is “ringing” and select Pickup)
- Transfer a call (tap the element and select Transfer during a call)

Speed Dial

Call number configured as speed dial

Note
Note: you can use any shortcut based on Feature codes with Speed Dial function key, example: enter the value “cgmanager2[call_group_ID]” into the field for dynamic call group login / logout.

Trunk
- Monitor status for BRI/FXO/GSM (green/red)
- Call through this trunk (if green)
Timetable
- Monitor status (green/yellow/red)
- Change status (tap the element and select Call)
Switch
- Monitor status (green/red)
- Change status (tap the element and select Call)
3 state switch
- monitor status (green/yellow/red)
- change status (tap the element and select Call)
Group Pick up
- Pickup a ringing call of user belonging to your ACL group on the same PBX
Call group
- Monitor status (red=incoming call; green=idle)
- Call a call group (tap the element and select Call)
- Pickup a ringing call (no possibility to check who is calling and audio notification; tap the element and select Pickup if red)
Send DTMF

Chat

This menu allows you to:

Start a chat
Send files and Post-It messages
Monitor presence status / location of colleagues
Place a call

You can disable / enable visual new chat messages notifications in Phone App Settings -> Advanced.

Image Added

1 – Search field
2 – Tap to write a message, send a file, a photo (up to 100Mb) / Post-It
3 – Call

Note
Note: You can also start a chat form live search results and History.

Important Post-it

Important Post-it note sent via Collaboration is displayed as a modal window above all the menus and blocks access to the app:

Image Added
It is only possible to answer/ hang up a call:

Image Added
To unblock, you need to respond by tapping OK

Join Wizyconf Videoconference

It is impossible to start Wizyconf videoconference from Vision, you can only participate (you must be invited).

To participate in a conference, you must be invited by a PBX user. You receive the invitation to chat
Tap the invitation link to access the conference
Select Join to enter the conference room or Call to access the conference in audio-only mode. Follow /wiki/spaces/DOC/pages/30280852 for details
To leave the conference room, tap Exit the conference (X)

Image Added

In order not to be distracted by calls received via Phone app, go to Phone App Settings -> Advanced -> Allow usage of other VoIP Apps = ON (in this case Phone app does not open automatically during an incoming call)

Web application Integration

Web application integration can be configured in App Settings -> Advanced -> Integration URL. It allows opening a web application inside Wildix Phone App.

You can also select the web application to be opened automatically in App Settings -> Advanced -> Default tab and specify timeout after which an application is automatically opened (the default timeout is 120 sec).

Image Added

Settings

Personal and Call features for each Call class is synced with the PBX.

Personal and Account settings

Account: Login to Wildix Phone application
Personal:
- E-mail
- Mobile
Ringtone: Ringtone playback and selection. A ringtone chosen in this menu is applied to all call classes. In case you want to choose separate ringtones for each call class, you can do it in Call classes settings (consult Call features for each call class, External / Blacklist / Whitelist section)
Note
Note: You can also upload audio files to this menu and use them as ringtones. Check Upload the ringtone for details.
Supported audio formats: mp3 and wav.
Ringtone volume: Adjust the volume level

Upload the ringtone

To upload your own audio file to Phone App:

First, upload an audio file (mp3 or wav format) you want to use as a ringtone to SuperVision's memory. You can rather download it via Chrome browser or upload via USB flash drive
Go to SuperVision menu -> Music
Tap and hold the audio file for a second
Drop-down list appears: tap Use as phone ringtone
The audio file is added to App's Ringtone menu. Now you can select it as a ringtone

Call features (Call forwarding, call waiting, mobility) for each call class
Anchor
Call features for each call class
Call features for each call class

Internal

Call reject: tap the switch to set On/ Off
Call forward Busy / Call forward No Answer / Call forward All. To enable:
- Switch On
- Tap on the destination field underneath
- Enter the number using the phone keyboard or the pop-up keyboard on the screen or enter VOICEMAIL
Call waiting (receive more than one call at a time): tap the switch to set On/ Off
Mobility with timeout (receive incoming calls also to your mobile number). To enable:
- Switch On
- Tap the timeout field underneath and enter the numeric value in seconds

Make sure Mobile number is entered in Settings -> Account -> Personal -> Mobile.

External / Blacklist / Whitelist

Same Features as for Internal class, in addition, this menu allows you to select the Ringtone for each Call Class.

Image Added

Tap the Switch to activate the class, then you can change other settings.

Advanced Settings and Phone upgrades

Advanced:

Update source: allows installing “beta” versions (changelog and upgrade instructions: Wildix website)

Check for Updates: tap to search for new versions; in case the new version is available, follow the instructions on the screen to upgrade

Note

Note: The possibility to deploy a local upgrade server for SuperVision starting from version 2.9.95 and WMS 4.01

In cases when the phone cannot get firmware from firmwares.wildix.com server (for example, connection to the server is blocked from the phone; PBX doesn't have access to the server), you can deploy a local upgrade server and indicate it in WMS Settings -> Tools and utilities -> Upgrade -> Custom firmware server. Please contact Wildix Support for details.

Ringtone: select the ringtone playback mode in case headset is connected: Headset / Speaker / Headset+Speaker (ringtone is played one time to headset and then to speaker)
Initiate video calls (On / Off): when On, video is automatically started upon starting an audio call
Note
Note: Starting from WMS 3.85.35510, you can receive video from doorphones, even when the option is disabled.
Audible DTMF (On / Off)

Automatic upgrades (On / Off); when Off, an additional option Notify of new versions – On/Off is displayed

Note

auto upgrades = On
New Android FW is installed during the night, no confirmation is needed; Phone App is automatically downloaded but need your confirmation to be installed
auto-upgrades = Off
notify of new versions = On
Only notification about new version (Android FW / Phone App) is displayed, new version is not installed automatically
auto-upgrades = Off
notify of new versions = Off
No auto-upgrade and no notification about new versions

Allow usage of other VoIP Apps (On / Off): when On, Phone app does not open automatically during an incoming call
Note
Note: We recommend to enable this option for Wizyconf Videoconference.
EU volume limit (On/ Off): enable/ disable the volume limit
Show chat notification (On/Off): enable / disable visual new chat message notifications
Mute notifications during calls (On/Off, enabled by default): disable/ enable sound notifications from third-party apps during a call
Number of BLF keys:
- 4 keys per page (supported in case 12 or less keys are configured: 3 pages x 4 keys)
- 18 keys per page (supported in case 54 or less keys are configured: 3 pages x 18 keys)
- 40 keys per page (default: 3 pages x 40 keys)
Preferred video size: the default size is VGA, you can switch to QVGA, 720p
Integration URL: insert a web application link to allow opening it inside the App
Default tab: configure to which page the application is moved after an idle timeout specified in Timeout (seconds). The default page is Function keys. You can change it to Dialpad, Function keys, Integration URL or disable at all
- Timeout (seconds): adjust the timeout after which Default tab is automatically opened. The default timeout is 120 sec

Developer Settings

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Debug: enable/ disable additional debug info in phone log
Jitt Comp: set Jitter Buffer interval in ms. By default, it is 0 - automatic
SIP TLS: enable/ disable encrypted SIP over TLS signaling
Echo cancellation: enable/ disable adjusting voice quality by preventing or removing echo
Use DSCP from PBX: if enabled, value from SIP-RTP page (WMS -> Settings -> PBX -> SIP-RTP) is applied only when WI-FI is used
Restart app: tap to reset the App

About

Check the information about Phone application and current version

Appendix 1. Phone settings

Wireless & Networks

Wi-Fi: ON / OFF

Scan for networks, view the list of available networks, add a new one.

Bluetooth: ON / OFF

Search for devices, view the list of paired devices, unpair devices, see the received files

Ethernet: ON / OFF

Use DHCP or tick off “Use static IP” and enter the parameters manually

VLAN

Select PC/ LAN Port Settings

More: Advanced network settings (Tethering & portable hotspot, VPN, Data usage)

Device (Display, Sounds, Storage, Apps, HDMI)

Display

Brightness: adjust the brightness level
Wallpaper: select the wallpaper
Sleep: adjust the timeout for screen sleep mode
Daydream: select the screen saver to be displayed during sleep mode
Font size: select the font size
When device is rotated: Rotate the contents of the screen/ Stay in current orientation
Cast screen: cast SuperVision screen to TV screen
Dual screen: enable two display mode

Sound & notification

Volumes: adjust Music volume, Ringtone & notifications volume Alarms volume
Also vibrate for calls: enable/ disable vibration
Interruptions: When calls and notifications arrive: Always interrupt, Allow only priority interruptions/ Don't interrupt Priority interruptions
Phone ringtone and Default notification ringtone: select Call ringtone, Default notification sound
Notification: When device is locked: Show all notification content/ Don't show notifications content

Storage: all the information about memory usage

Apps: view and manage all the applications (allows you to force-quick Phone App: select Phone App from the list -> Force stop)

HDMI: allows you to enable HDMI, select the Resolution, adjust the Screen Zoom

Personal (Security, Accounts, Language, Backup&reset)

Security: enable screen lock, device administration, credentials storage

Accounts:

Add and manage accounts. Enable the Google account to be able to download the applications from Google Play Market and to use Google Calendar. Tap + to add a new account. Detailed information: Set up a Google account

Language & input

Language: select the language from the list
Spell checker: tick off to enable, tap the icon on the right, then tap the earth icon to select a different language for spell checker
Personal dictionary: allows you to create a user dictionary
Keyboard & Input methods: tap the Settings icon to the right from the keyboard choice to select a different language for the input
Speech: allows you to enable and to set up text-to-speech options
Mouse/Trackpad: allows you to adjust the pointer speed

Backup & reset: allows you to enable the backup and to set up the parameters for backup, and to restore the phone to the factory defaults

System (Date and time, Accessibility, Phone information)

Date & time: allows you to enable automatic time and date settings or to set up time and date manually, select the time zone, select the format of time and date, set up the SNTP Server
Accessibility: special needs settings (TalkBack, Magnification, Large text, Speak passwords, enable Accessibility shortcut)
About device: information about system update, status, model, Android and Kernel version, legal information

Appendix 2. Supported Headsets and Speakerphone

Supported Headsets

Wildix Headsets compatible with SuperVision: monoaural (WHS-Mono), binaural (WHS-Duo) and bluetooth (WHS-BT).

For connection of WHS-BT headset, read the guide: WHS, WP490EXT, WPEHS - Quick Start Guide

Third-party headsets integrated with Wildix: Wildix Compatible Headsets – Jabra, Plantronics, Sennheiser, JPL

Wizyconf-Voice speakerphone

To connect the Wizyconf-Voice speakerphone to SuperVision:

Press and hold (2secs) the Bluetooth button until the light flashes blue
Enable Bluetooth on the device, and select Wizyconf-Voice from the list of available Bluetooth device.
The light turns solid blue when the connection is established

Note
More information in Wizyconf-Voice Speakerphone User Guide and Wizyconf Datasheet, available on Wizyconf Videoconference Documentation.

Appendix 3. Integration with intercoms

Info on intercoms which are fully integrated with Wildix system: www.wildix.com/integrations.

User Guides on Integration with some Intercoms are available on Doorphone integrations.

=Configuration of intercoms for sending video stream before answer and adding an unlock button: Intercoms integration with Wildix - Video before answer and Unlock button.

Appendix 4. Phone recovery

Note
NOTE: THIS OPERATION MUST BE MADE BY THE SYSTEM ADMINISTRATOR

How to perform a factory reset:

If your phone is on, turn it off
Press and hold the Speaker button and turn on power (using power adapter or PoE)
Release Speaker button after 5 seconds (release the button right after Wildix logo appears on the display)
Boot menu appears: select Factory reset using Volume Up/ Down buttons and press Speaker button to confirm

Image Added
To proceed with factory reset, select Yes option and press Speaker button to confirm

Image Added
Select Reboot system now and press Speaker button to start the reset or wait 5 seconds for auto reboot

Image Added
After reset procedure, update Phone app to the latest version

Appendix 5. Sync of contacts

To be able to access your Wildix PBX corporate phonebooks from SuperVision, you need to set up CardDAV sync: CardDAV Sync of Contacts.

Appendix 6. Set up Google account
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google
google

You can sync your phone with your Google account. It allows you to use Google Calendar and to download applications from Google Play Market.

Tap Settings
Go down to Accounts section and tap + Add account
Tap Google

Image Added

Tap Existing to use your existing Google account, or tap New to create a new one

Image Added

Existing: Follow the instructions displayed on the screen to sign in with your existing Google Account
New: Follow the instructions displayed on the screen to create a Google account

Image Added

Note
Note: During the sign in process you are requested to choose which data you would like to sync.

Image Added

Appendix 7. Use People menu

Customize personal phonebooks

Press the Context menu button
Select Contacts to display

Image Added

Note
Note: By tapping “Settings” you can choose to sort list and to view contact names by First name / Second name.

Tick off the phonebooks that you wish to display in this menu:

Image Added

If you wish to select several phonebooks to display: tick off Customize and select the phonebooks to display:

Image Added
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Call a personal phonebook contact

Tap the contact to display the contact data:

Image Added

Tap the phone number that you wish to dial

The call starts right away from Wildix Phone application.

Macrosuite divider macro

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dividerWidth	70
emoji	{"id":"smile","name":"Smiling Face with Open Mouth and Smiling Eyes","short_names":["smile"],"colons":":smile:","emoticons":["C:","c:",":D",":-D"],"unified":"1f604","skin":null,"native":"😄"}
textColor	#000000
dividerWeight	2
labelPosition	middle
textAlignment	center
iconColor	#0052CC
fontSize	medium
text	Not finding the help you need? Join the Facebook group to ask a question!
emojiEnabled	false
dividerColor	#DFE1E6
dividerIcon	bootstrap/CloudsFill

Button macro

buttonText	Facebook
isButtonShadowOn	true
emoji	{"id":"smile","name":"Smiling Face with Open Mouth and Smiling Eyes","short_names":["smile"],"colons":":smile:","emoticons":["C:","c:",":D",":-D"],"unified":"1f604","skin":null,"native":"😄"}
buttonBorderColor	#4267b2ff
buttonColor	#4267b2ff
buttonNewTab	false
buttonFontColor	#ffffff
buttonSize	medium
buttonIconColor	#ffffff
buttonWidthDetection	46
buttonHoverColor	#ffffff
buttonIcon	font-awesome/FacebookSquare
buttonType	icon_left
buttonLink	{"link":"https://www.facebook.com/groups/wildixtechwizards","source":"direct"}
buttonNewLink
buttonRadius	3
buttonShadow	0
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emojiEnabled	false
buttonWidth	20

Page Comparison

Versions Compared

Old Version 38

New Version 39

Key

Packing list

Phone overview

First time login

Change language

Network connection

Login to Wildix Phone application

Wildix Phone application

Status

Voicemail

History

Dialpad

Live search

Place a call

Call management

Blind / Attended call transfer

Blind / Attended call transfer via BLF keys

BLF keys

Chat

Join Wizyconf Videoconference

Web application Integration

Settings

Personal and Account settings

Upload the ringtone

Advanced Settings and Phone upgrades

Developer Settings

About

Appendix 1. Phone settings

Appendix 2. Supported Headsets and Speakerphone

Appendix 3. Integration with intercoms

Appendix 4. Phone recovery

Appendix 5. Sync of contacts

Appendix 7. Use People menu

Packing list

Phone overview

First time login

Change language

Network connection

Login to Wildix Phone application

Wildix Phone application

Status

Voicemail

History

Dialpad

Live search

Place a call

Call management

Blind / Attended call transfer

Blind / Attended call transfer via BLF keys

BLF keys

Chat

Join Wizyconf Videoconference

Web application Integration

Settings

Personal and Account settings

Upload the ringtone

Call features (Call forwarding, call waiting, mobility) for each call class AnchorCall features for each call classCall features for each call class

Advanced Settings and Phone upgrades

Developer Settings

About

Appendix 1. Phone settings

Appendix 2. Supported Headsets and Speakerphone

Appendix 3. Integration with intercoms

Appendix 4. Phone recovery

Appendix 5. Sync of contacts

Appendix 6. Set up Google account Anchorgooglegoogle

Appendix 7. Use People menu

Call features (Call forwarding, call waiting, mobility) for each call class
Anchor
Call features for each call class
Call features for each call class

Appendix 6. Set up Google account
Anchor
google
google