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Info

This document helps you understand Wildix licensing and explains how to activate a Wildix Per User PBX (Hardware, Virtual, Cloud).

Created: June 2018

Updated: April 2022

Permalink: https://confluence.wildix.com/x/twM8AQ

Useful links:

Table of Contents

Other documents related to WMP (Wildix Management Portal):

Content Report Table

labels	wmp

Understanding Per User Licensing

Wildix currently offers Per User licensing. It means that you can add as many users of each profile as you need and add more users whenever you need. You pay per user / per period of time.

Here are the steps to activate a Per User PBX:

Choose the platform: Hardware, Virtual, Cloud
Choose the recurrent payment cycle: Monthly / Yearly / 5 years / Lifetime (lifetime is not available for Cloud)
Choose the number of users of each Profile: Basic / Essential / Business / Premium / Wizyconf Room / Wizywebinar / Service

...

Notes:

...

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Info

This document helps you understand Wildix licensing and explains how to activate a Wildix Per User PBX (Hardware, Virtual, Cloud).

Created: June 2018

Updated: April 2022

Permalink: https://wildix.atlassian.net/wiki/x/7BXOAQ

Useful links:

Table of Contents

Other documents related to WMP (Wildix Management Portal):

Content Report Table

labels	wmp

Understanding Per User Licensing

Wildix currently offers Per User licensing. It means that you can add as many users of each profile as you need and add more users whenever you need. You pay per user / per period of time.

Here are the steps to activate a Per User PBX:

Choose the platform: Hardware, Virtual, Cloud
Choose the recurrent payment cycle: Monthly / Yearly / 5 years / Lifetime (lifetime is not available for Cloud)
Choose the number of users of each Profile: Basic / Essential / Business / Premium / Wizyconf Room / Wizywebinar / Service

Note

Notes:

You first select the period of time and then the number of users, this means you cannot select different recurrent payment periods for different types of user profiles, e.g. if the recurrent period is 1 year, it means the users of all types (Basic, Business, Premium) are added for 1 year. You can increase the number of users any time (add more users of any type).
Lifetime licenses:
- If the first Lifetime license was bought between 01.01.2019 and 31.12.2019, PBX can be upgraded max. to WMS4 version.
- Lifetime license bought 01.01.2020 onwards allow to upgrade PBX to WMS5 version.
Starting from April 19 2022, only one PBX with active licenses is allowed per customer. Other PBXs of the same customer should belong to the same WMS Network and inherit the licenses from the main (server) PBX with active licenses. Otherwise, extra PBXs with active licenses should be moved under other customers.
Starting from May 2022, Wizyconf Station is available as HWaaS only and Wizyconf Room license is added to the PBX with the Wizyconf Station purchase automatically. No need to buy the license.

...

Details on each user profile: https://www.wildix.com/licensing/.

Per User licensing is available for any PBX type:

...

For Hardware PBX you need first to purchase a Hardware PBX in WMP -> Cart (code: WPBX-HW):

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Step 1. Add a new Per User PBX on WMP
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step1
step1

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Connect to WMP using your credentials
Go to Customers tab; to create a new PBX, you first need to add a customer (if it does not exist yet); click Add:

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Create a new customer (company): fill in the fields and click Save:

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You need to create at least one contact: fill in the fields and click Add:

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Now you can proceed with adding a new PBX: go to PBXs tab:

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You are now under PBXs tab, click + to add a new PBX:

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Fill in the fields:

Model: select WPBX-CLOUD for Cloud / WPBX-VM/HW for Virtual or Hardware
Region (only for Cloud PBX): select the datacenter region
Name: PBX domain name by which your PBX is accessible via the browser; in the example provided below, the PBX can be accessed by URL https://elenatest2.wildixin.com
Expire: select the recurring billing period: monthly / yearly / lifetime (lifetime is not available for Cloud PBX)

PBX-BASIC / UC-Essential / UC-Business / UC-Premium / UC-Wizyconf Room / UC-Wizywebinar / PBX-Service: add the number of users of each profile (more about each profile: https://www.wildix.com/licensing/)

Note
Note: Starting from May 2022, Wizyconf Station is available as HWaaS only and Wizyconf Room license is added to the PBX with the Wizyconf Station purchase automatically. No need to buy the license.

Storage size and enable Static IP (only for Cloud PBX): increase Cloud instance storage size. For more details, refer to the chapter: Increase storage on Cloud PBX

Note

Note: Starting from July 1 2021 onward, all PBXs will get a dynamic IP address by default. If you need to reserve static IP for your Cloud PBX, there are several options:

Switch to CLASSOUND to provide a more modern service
Ask your provider to switch from the IP-based authentication to the password/login one
Buy the storage (If you have previously purchased an extra storage, the IP is reserved)

x-caracal: tick the option to activate x-caracal ACD stats service on this PBX. Important: make sure you add at least 10 Business/ Premium + 1 Premium licenses on this PBX to be able to activate x-caracal. More information on how to activate x-caracal on the WMS side: x-caracal documentation. Important: x-caracal is supported only on Cloud or Virtual PBXs, Hardware PBXs are not supported. Make sure you have the min. required WMS version
MS-PhoneSystem: this is an extension of the teams4Wildix (integration of Microsoft Teams with Wildix PBX). It requires the CLASSOUND service to be activated on the PBX. Important: Make sure you have the min. required WMS version
Commitment: enabling this option, you commit to keep the PBX up and running for 3 or 5 years (depending on your choice), without possibility to make changes to the service. The discount of 15% (for 3-year Commitment) or 20% (for 5-year Commitment) is added to the existing licenses after renewal. Any amendment requests should be evaluated by Customer Care. See more information on Customer Care FAQ page

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Click Add and then Save
To confirm the subscription fee, tick off I confirm the order and Ok to proceed:

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Your PBX has been added:

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Note

Note: after the PBX has been added, you can see its Software Serial (SW Serial):

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You can use SW Serial to activate new HW PBX in case of RMA or you can replace HW with VM PBX and vice versa. In this case new PBX will take Name, Licenses and attached Devices of the SW serial.

Please note, next activation of HW PBX will automatically convert HW Serial to SW Serial preserving its Name, Licenses and attached Devices. So HW Serial will disappear from portal and new SW Serial will appear instead.

...

Connect to PBX via HTTPS to access WMS using credentials admin : wildix
Change admin user password:

Select admin user and click Set passwords
Generate or create a new WEB password, click Ok

Upgrade WMS to the latest stable release

go to WMS Settings -> Tools and utilities -> Upgrade
In case there is a new version available, click Perform Upgrade

Copy PBX key from WMP:
Note
Only for Virtual and Hardware PBXs. Cloud PBXs are activated automatically (wait for approximately 3 minutes after completing Step 1).

go to Customers tab, select your company, then select the PBX that you have created (Step 1), optional: click Options button (Three dots) and select Edit
click the Copy icon (Copy PBX key to clipboard):

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Insert the PBX key on WMS side:

Open WMS Settings -> Tools and utilities -> Activation / Licenses
Paste the PBX key copied on the previous step into the field User Mode and click Activate

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Your PBX is now activated:

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Warning

Important! After Cloud PBX is activated, make sure to change a default admin password as it is reset after 7 days of uptime.

In case you face any issues with reset, contact Wildix Support.

...

In case you are using WMS Network Sharing of licenses (described in chapter Share Per User Licenses between PBXs over WMS Network), the number of licenses will be counted only on the "Server" PBX in the WMS network.

...

notification is displayed in red in WMS telling the system administrator that the number of licenses was exceeded and missing licenses will be billed automatically:

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notification via email is sent to the system administrator each day (temporarily disabled)

You can also check the number of licenses bought and used in WMS Settings -> Tools and utilities -> Activation / Licenses:

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Note
The "Admin" user is not included into the total count of users.

...

Select one or multiple users and click Edit
Scroll down to the field License type and select the type of the License type from the drop-down list:

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Click Ok to apply the changes

...

Note

Licenses will be automatically renewed and invoiced on the last day of their expiration term.

We recommend to carry out all of the license changes 2 days before the license expiration date.

IMPORTANT: No license decrease can be done on the last day of the month!

But licenses can be removed at any moment with no money back for prepaid ones.

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Change the term of the license

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Select a PBX you need to move: click Options button (Three dots) and select Transfer:

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Select a company to move PBX and click Ok:

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Confirm the operation by clicking Yes:

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Scheduled deletion of Cloud PBXs

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Once all user licenses are deleted from a Cloud PBX, it is scheduled for deletion. On the second day notification is sent to the PBX owner (the Partner).
In five calendar days (since the PBX has been scheduled for deletion) the PBX is stopped.
In 14 calendar days (since the PBX has been scheduled for deletion) the PBX is irrevocably deleted.

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Move PBX to Cloud

Warning

Limitations:

Only MySQL/ SQLite3 Database is supported for migration (WMS 4.0X)
Only SQLite3 Database is supported for migration (WMS 3.XX)
DB size for migration is limited by the root partition size on Cloud PBX: about ~6-7G

...

Access WMP using your credentials
Select your company and your customer
Click Options button (Three dots) and select Edit
Click Advanced features
Click Migrate to new WCloud PBX

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Step 2 - Run the script on old PBX to move all the data

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Create a new Cloud PBX as described in chapter Add a new Per User PBX on WMP.

Step 2 - Run the script on old PBX to move all the data

...

Warning
Limitation for 3.88 PBXs: chat history is not moved!

Enable SSH port on Cloud PBXs (optional)
Anchor
Sshport
Sshport

Direct access to SSH port on Cloud PBXs is blocked for security reasons. Now it’s up to you to temporarily enable/ disable SSH port 2222 via WMP:

...

If there is a need to block the port, it can be deactivated via Disable SSH option.

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Share Per User Licenses between PBXs over WMS Network
Anchor
sharelicenseswmsnetwork
sharelicenseswmsnetwork

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Go to WMP -> Customers
Select your company and customer
Create a new PBX
WMS Network License is automatically set

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Periodic License Check

As stated here: https://www.wildix.com/licensing/, all Virtual and Hardware systems update their license information daily connecting via port 443 to:

...

In case any of your customer's PBXs are not able to renew its license, you are notified via email containing the following information:

the name of the customer (company)
PBX serial and model
how many days have passed since the PBX couldn't renew the license

In case this PBX should continue working, all you need to do is to make sure the PBX is connected to the Internet again, and in this way it is able to renew its licenses.

Increase storage on Cloud PBX

By default you have 10 GB of storage available on one Cloud PBX. When there is less than 10% of storage left, the relevant email is sent to the system administrator. See an example of such an email below:

You can increase the storage size. To perform it, proceed as follows:

...

Confirm the operation by clicking Yes

Note
Note: The change will be applied at 1AM.

Warning
Important: After you have increased the storage size, it will not be possible to decrease it.

Video Tutorials

Activation of Per User PBX (Hardware, Virtual)

Video tutorial - Starting from 2:07 (2m07s)

Html

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    <div class="video"><script src="https://fast.wistia.com/embed/medias/04u4ifq6np.jsonp" async></script><script src="https://fast.wistia.com/assets/external/E-v1.js" async></script><div class="wistia_embed wistia_async_04u4ifq6np" style="height:315px;width:560px">&nbsp;</div></div>

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WMP Intro Video

Video tutorial:

...

are not able to renew its license, you are notified via email containing the following information:

the name of the customer (company)
PBX serial and model
how many days have passed since the PBX couldn't renew the license

In case this PBX should continue working, all you need to do is to make sure the PBX is connected to the Internet again, and in this way it is able to renew its licenses.

Increase storage on Cloud PBX

By default you have 10 GB of storage available on one Cloud PBX. When there is less than 10% of storage left, the relevant email is sent to the system administrator. See an example of such an email below:

Image Added

You can increase the storage size. To perform it, proceed as follows:

Select the customer and choose the Cloud PBX (or add a new one)
Click Options button (Three dots) and select Edit

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Increase the storage size: 1 license=10 GB

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Confirm the operation by clicking Yes

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Note
Note: The change will be applied at 1AM.

Warning
Important: After you have increased the storage size, it will not be possible to decrease it.

Video Tutorials

Activation of Per User PBX (Hardware, Virtual)

Video tutorial - Starting from 2:07 (2m07s)

Html

<div class="container">
    <div class="video"><script src="https://fast.wistia.com/embed/medias/04u4ifq6np.jsonp" async></script><script src="https://fast.wistia.com/assets/external/E-v1.js" async></script><div class="wistia_embed wistia_async_04u4ifq6np" style="height:315px;width:560px">&nbsp;</div></div>

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WMP Intro Video

Video tutorial:

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Versions Compared

Old Version 150

New Version 151

Key

Understanding Per User Licensing

Understanding Per User Licensing

Step 1. Add a new Per User PBX on WMP
Anchor
step1
step1

Change the term of the license

Scheduled deletion of Cloud PBXs

Move PBX to Cloud

Step 2 - Run the script on old PBX to move all the data

Step 2 - Run the script on old PBX to move all the data

Enable SSH port on Cloud PBXs (optional)
Anchor
Sshport
Sshport

Share Per User Licenses between PBXs over WMS Network
Anchor
sharelicenseswmsnetwork
sharelicenseswmsnetwork

Periodic License Check

Increase storage on Cloud PBX

Video Tutorials

Activation of Per User PBX (Hardware, Virtual)

WMP Intro Video

Increase storage on Cloud PBX

Video Tutorials

Activation of Per User PBX (Hardware, Virtual)

WMP Intro Video

Page Comparison

Versions Compared

Old Version 150

New Version 151

Key

Understanding Per User Licensing

Understanding Per User Licensing

Step 1. Add a new Per User PBX on WMP Anchorstep1step1

Change the term of the license

Scheduled deletion of Cloud PBXs

Move PBX to Cloud

Step 2 - Run the script on old PBX to move all the data

Step 2 - Run the script on old PBX to move all the data

Enable SSH port on Cloud PBXs (optional) AnchorSshportSshport

Share Per User Licenses between PBXs over WMS Network Anchorsharelicenseswmsnetworksharelicenseswmsnetwork

Periodic License Check

Increase storage on Cloud PBX

Video Tutorials

Activation of Per User PBX (Hardware, Virtual)

WMP Intro Video

Increase storage on Cloud PBX

Video Tutorials

Activation of Per User PBX (Hardware, Virtual)

WMP Intro Video

Step 1. Add a new Per User PBX on WMP
Anchor
step1
step1

Enable SSH port on Cloud PBXs (optional)
Anchor
Sshport
Sshport

Share Per User Licenses between PBXs over WMS Network
Anchor
sharelicenseswmsnetwork
sharelicenseswmsnetwork