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This guide will lead you through the process of Microsoft Teams integration usage, starting from the app installation and activation, and ending with practical examples for call placing. Requirements:
Created: July 2020 Permalink: https://confluence.wildix.com/x/Y4GEB |
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Click on the "Apps" tab on the bottom-left menu of Teams.
In the menu, proceed to the "Built for your Organization" section.
Click on the "Wildix" item.
Click on the "Add" button.
Click on the "Login to Azure" button. After the login you should see the next form:
Fill in your PBX credentials to the form and click on the "Connect" button.
Warning Keep the Collaboration open while working with app
- Extension
- Web-Password
PBX URL.
Use the "https://YourPBXName.wildixin.com" format.
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A place to fill in the phone number and dial it through the PBX.
Phone
This tab is opening automatically if you have a call
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Users
List of all users from your linked Teams account with:
- Name of contact
- Job Title
- Phone number
History
List of previous calls with:
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- Name of contact
- Data of call
- Duration of a call
Dialer settings
Application has two checkboxes
- Enable auto-opening of found contacts
- Enable auto-opening of found contacts when receiving an incoming call
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- Call
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Keep the Collaboration open while working with the application |
Making a Call by Click-to-Dial
- Locate the number that you want to dial in the Contact Page.
- Click the button or the number. The number is automatically dialed in the softphone (Collaboration application).
- A number that has already been clicked cannot be clicked again for five seconds.
- The button does not appear next to fax numbers.
- icon displays if you have trouble with connection to collaboration
Making a Call by Application
- Go to the Menu tab.
- Search for the right contact.
- By using the search bar.
- By choosing from previous calls.
- Call it by pressing.
- Action icon.
- Contact name.
- Contact number
123
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- type
- Phone number
- Call status
- Delete record button