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The application is available for download from this link.

Integration Installation

Setup

Step - 1

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1. Click on the "Apps" tab on the bottom-left menu of Teams.

2. In the menu, proceed to the "Built

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1. for your Organization" section.

2. Click on the "Wildix" item.

Step - 2

• Choose Advanced User Details subcategory
• Press the Edit button
• Scroll down to Call Center field and press the Magnifier button

Step - 3

You see a popup with two options:

• Wildix Classic Call Center - will work only for Classic interface
• Wildix Lightning Call Center - will work only for Lightning version

Choose WIldix Classic Call Center and click Save.

Switch

Step - 1

• 1 - Click on your profile
• 2 - Go to the Settings page

Step - 2

• Choose Advanced User Details subcategory
• Press the Edit button
• Scroll down to Call Center field and press the Magnifier button

Step - 3

You see a popup with only one option. Click on Clear Search Results to get:

• Wildix Classic Call Center - will work only for Classic interface
• Wildix Lighten Call Center - will work only for Lightning version

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2. Click on the "Add" button.

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3. Click on the "Login to Azure" button. After the login you should see the next form:

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4. Fill in your PBX credentials to the form and click on the "Connect" button.

   Warning
   Keep the Collaboration open while working with app

   
   

   • Extension
   • Web-Password

   • PBX URL.

     Use the "https://YourPBXName.wildixin.com" format.

Application Usage

Once you ended end the setup process you can access the application on from the left side of the page from all tabs except Reports and Dashboardsnavigation panel. 

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The application contains four tabsconsist of three items:

Menu

Main tab of application

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Dialpad

A place to fill in the phone number and dial it through the PBX. 

Phone

This tab is opening automatically if you have a call

• Shows caller info 
• Suggest to add in the contact list

History

List of previous calls with:

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