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CLASSOUND is a VoIP operator platform provided by Wildix. Available starting from WMS version 4.01.44081.22 and higher. Web page: https://www.wildix.com/classound/ Created: May 2019 Updated: June September 2021 Permalink: https://confluence.wildix.com/x/AoNpAg |
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What is CLASSOUND?
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- Go to WMP
- Click Price list in the upper right-hand corner of the screen
- Select the price list type (End User/ Gold/ Silver/ ...) and the format (EXCEL/ PDF)
- Click CLASSOUND button
Here is an example of a pricelist downloaded in PDF (please note that prices have been excluded on purpose from this example):
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Below you will find the guidelines that explain how the price list work and how you can explain it to your customer. Let’s go through it and learn how the pricing works.
- Monthly Flat Fee
The Monthly Flat Fee changes according to the size of your customer’s business and always includes 3000 minutes per user to countries listed under Call Termination Area 1. Once the 3000 minutes are used, a per-minute fee will be charged in accordance with the appropriate Areas table.
- The Monthly Flat Fee is a fixed cost that must be applied at any level and to any kind of contract
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For example: “CLASSOUND-FLAT-1m,” the plan with the description “Flat CLASSOUND 3000 min per user for 1 month (Users 1-5),” is dedicated to businesses with up to 5 users. This means that a customer with 4 users will pay the listed price multiplied by 4 and will get 12000 minutes of calls to countries listed under Call Termination Area 1.
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Notes:
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CLASSOUND allows your customer to make outbound calls even without porting DIDs.
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Note for the US and Canada: it is possible to request/update CNAM for CLASSOUND DIDs. Refer to Wildix Terms and Conditions, "How to interact with support" section. |
Outgoing calls
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The caller ID number that you send on an outgoing call to CLASSOUND must be a DID number that you own (in other words, you cannot send just ANY NUMBER that you want to send). It is possible to hide the outgoing caller ID using Feature code "Hide number" 92. |
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IMPORTANT: use E.164 (international) number format for outgoing calls. |
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- Configure 911 as a called number in Dialplan, details in Basic PBX Settings USA
- Additionally, configure an announcement for Admin (call, email, sms) that 911 calls are placed (Call to 911 announcement)
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Note: Calls are guaranteed only in G711. |
Statistical reports
You can check statistical reports containing detailed information on incoming and outgoing CLASSOUND calls on WMP. Follow the documentation WMP Dashboards.
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